Mar 8, 2017, 3:40 am

FlyerTalk Forums Expert How-Tos and Guides

Last edit by: N1Rotate

Qatar have confirmed the presence of a policy whereby if a customer booked a QSuites flight and subsequently gets an aircraft type swap can you request travel on an alternative flight, subject to availability, see post #2709 Previously this included change of routing, now it only includes changing the date on the same routing. QR issued tickets only!

The Q Suite Master Thread

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Sep 1, 2018, 4:30 am

#1321

daveashcroft

Join Date: Jun 2010

Location: Bristol

Programs: IHG Priority Club, BA Exec Club, KLM Flying Blue

Posts: 60

Its worth private messaging @QRSupport on Twitter with a polite message. I got E and F seats assigned within 15 minutes. No fuss.

Quote:

Originally Posted by anabolism

If you read through the hundreds of posts here on exactly this issue, you'll find that there is no solution that always works. Sometimes, calling any QR office works, sometimes not. Sometimes calling Doha works, sometimes not. Sometimes the QR web site lets you assign seats, sometimes not. Sometimes having a QR ticket works, sometimes not. Sometimes being on one route works while another doesn't. Sometimes blocked center seats open up within a few weeks of flight, sometimes way ahead, sometimes they go blocked again.

In my own case, as I've posted, I've booked QR8 LHR-DOH with Q Suites on multiple itineraries. Sometimes it's been trivially easy to assign EF seats with two of us in the PNR. Sometimes nothing worked. One itinerary, no call center could do it, and over a period of a few months I stopped in at QR agents in Doha and other airports, and at the QR F lounge in Doha. At the DOH F lounge, an agent spent 45 minutes calling people in various departments, but no one was able to assign us EF seats. So, while some techniques sometimes work, there does not appear to be any guaranteed solution, at least as it appears now.

Sep 1, 2018, 8:00 pm

#1322

allset2travel

Join Date: Jan 2006

Location: SFOSJCOAK

Programs: AA-EXP & 1MM+, AS, MR-LTT, HH Gold

Posts: 7,576

Quote:

Originally Posted by daveashcroft

Its worth private messaging @QRSupport on Twitter with a polite message. I got E and F seats assigned within 15 minutes. No fuss.

Good to know. Thanks.

Sep 1, 2018, 11:41 pm

#1323

brunos

FlyerTalk Evangelist

Join Date: Jul 2006

Location: Hong Kong, France

Programs: FB , BA Gold

Posts: 15,542

Quote:

Originally Posted by anabolism

When EF first implemented aircraft change alerts, this was true. But feedback from subscribers led EF to add seat configuration changes to the aircraft change alert. This has been the case for s few years now, IIRC. Have you had a situation within the past couple of years where you had set an aircraft change alert that did not trigger due to seat map changes?

Exactly. I've had BA flights repeatedly trigger the alert for months even though the aircraft remained the same (I was booked in J, which never seemed to change, but presumably down the back changed).

Many thanks to you and DCtrAAveler.
I always assumed that the alert was triggered by the aircraft type. Clearly EF must have a code for the seat map type and that triggers the alert.
Very happy to know. I always found EF very useful but its service gets even better (I also like the numerous POS additions).

Sep 3, 2018, 8:35 am

#1324

iluvdoco

Join Date: Aug 2014

Posts: 3,714

Is IAH permanently switching to QSuites in January 2019? The 772LR seems to show up everyday.

Sep 3, 2018, 9:23 am

#1325

N1Rotate

Join Date: Dec 2009

Posts: 842

Quote:

Originally Posted by iluvdoco

Is IAH permanently switching to QSuites in January 2019? The 772LR seems to show up everyday.

Was originally planned for 1 Octoebr 2018 and until recently showing as that.

Sep 3, 2018, 9:53 am

#1326

iluvdoco

Join Date: Aug 2014

Posts: 3,714

Quote:

Originally Posted by N1Rotate

Was originally planned for 1 Octoebr 2018 and until recently showing as that.

OK, thanks! Didn't realize the IAH route had that much demand to justify everyday flights!

Sep 3, 2018, 10:40 am

#1327

orbitmic

FlyerTalk Evangelist, Ambassador, British Airways Executive Club

Join Date: Jun 2008

Location: Somewhere between 0 and 13,000 metres high

Programs: AF/KL Life Plat, BA GGL+GfL, ALL Plat, Hilton Diam, Marriott Gold, blablablah, etc

Posts: 30,499

Quote:

Originally Posted by iluvdoco

Is IAH permanently switching to QSuites in January 2019?

QR and permanent are two words that should certainly never be used in the same sentence, especially when it comes to equipment question or timetables!

Sep 3, 2018, 4:26 pm

#1328

kcdude

Join Date: Jun 2009

Posts: 288

Iah qsuite in November

I read IAH alternative days are on QSUITE but expertfler shows 2-2-2 layout all days in November. No q suites as of November?
Thanks

Sep 3, 2018, 10:47 pm

#1329

iluvdoco

Join Date: Aug 2014

Posts: 3,714

Quote:

Originally Posted by kcdude

I read IAH alternative days are on QSUITE but expertfler shows 2-2-2 layout all days in November. No q suites as of November?
Thanks

I thought they're running the 773 on 772-LR off days?

Sep 4, 2018, 1:58 am

#1330

brunos

FlyerTalk Evangelist

Join Date: Jul 2006

Location: Hong Kong, France

Programs: FB , BA Gold

Posts: 15,542

They have just replaced the 77W with Qsuites by an A380 on AR41/40 CDG.
I have a return ticket CDG-HKG in September/October and this is the fourth change involving a segment losing (3) or gaining (1) Qsuites

Sep 4, 2018, 3:22 am

#1331

celtic_warrior

Join Date: Jul 2009

Location: Cardiff

Programs: qatar airways platinum

Posts: 731

Quote:

Originally Posted by brunos

I gained to q suites on a recent trip. 1) Mucat to doha 2)Doha to BKK.

Whilst the suites are nice I still prefer the A380

Sep 4, 2018, 5:00 am

#1332

brunos

FlyerTalk Evangelist

Join Date: Jul 2006

Location: Hong Kong, France

Programs: FB , BA Gold

Posts: 15,542

Quote:

Originally Posted by celtic_warrior

I gained to q suites on a recent trip. 1) Mucat to doha 2)Doha to BKK.

Whilst the suites are nice I still prefer the A380

As I am travelling with wifey, I prefer the E&F suites.
ut I agree that the AS80 window seats are great for solo pax, even if I like the suite privacy. Seeing people walking towards me in the aisle distract my movie viewing... On the other hand, the bar section is really nice...