Mar 8, 17, 4:40 am

FlyerTalk Forums Expert How-Tos and Guides

Last edit by: N1Rotate

Qatar have confirmed the presence of a policy whereby if a customer booked a QSuites flight and subsequently gets an aircraft type swap can you request travel on an alternative flight, subject to availability, see post #2709 Previously this included change of routing, now it only includes changing the date on the same routing. QR issued tickets only!

The Q Suite Master Thread

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Oct 1, 23, 11:19 pm

#4936

Jorma

Join Date: Oct 2006

Location: Keskellä metsää

Programs: Onko teillä S-etukorttia?

Posts: 862

Didnt see it mentioned here, but launch of Qsuite2 is in 6 months at ITB (with other QR products).

zat_dude likes this.

Oct 3, 23, 6:35 am

#4937

toothy

Join Date: Aug 2007

Location: Cheshire / Wherever they send me

Programs: BA Blue, Marriott Plat Life, UA Silver (thx Marriott), IHG Gold, Accor Plat, Hilton Diamond

Posts: 930

Quote:

Originally Posted by Laineeee

Just noticed the NRT switch to A350 Q-suite - fingers crossed it doesn't get switched out again by the time I fly!

Crossing my fingers too!

Laineeee likes this.

Oct 11, 23, 8:01 am

#4938

anabolism

Join Date: Aug 2004

Programs: AA (EP), Hilton (Diamond), Marriott Bonvoy (Titanium)

Posts: 8,896

Free flight change

I booked xxx-DOH-HKT round trip in 'R' back in February. I flew the outbound yesterday. While boarding in xxx, I got an EF alert that DOH-HKT had changed from Qsuite to non, and the email offering a free flight change came around then. What I'd really like to change is the return, which I booked as HKT-BKK-DOH-xxx, with HKT-BKK as a QR codeshare operated by Bangkok Air (because all options with HKT-DOH on a nonstop were way more money). I tried during the very long layover in DOH, but no one would touch it because DOH-HKT was checked in but not yet flown. Tried today, call center staff tell me they can't do it because (a) HKT-BKK is a codeshare; (b) if the outbound had a change they can't use that to change the inbound; (c) they can only change to a flight with Qsuite. I've seen reports pf people successfully using a change from Qsuite to non to change unrelated parts of the trip. Have QR tightened this policy, or is it a matter of calling again and again?

Oct 11, 23, 8:07 am

#4939

KingCanute

Join Date: May 2021

Posts: 1,488

I suspect (b) and (c) may apply. But as the inbound is unchanged, and you have already flown the outbound so effectively accepted that, your option has likely passed. Others may have a different view or direct experience though

Last edited by KingCanute; Oct 11, 23 at 8:20 am

Oct 11, 23, 8:24 am

#4940

anabolism

Join Date: Aug 2004

Programs: AA (EP), Hilton (Diamond), Marriott Bonvoy (Titanium)

Posts: 8,896

Quote:

Originally Posted by KingCanute

I tried while we were in DOH before flying to HKT to get the inbund changed. Al Mourjan lounge desk sent me to the transfer desk, transfer desk sent me to sales desk, sales desk told me to wait until after we landed in HKT. I'd also tried calling and using chat.

Oct 11, 23, 8:34 am

#4941

KingCanute

Join Date: May 2021

Posts: 1,488

Quote:

Originally Posted by anabolism

Yes, but you flew (so effectively accepted) the outbound which was the flighr that was changed (even if it was too late change that by then). I'd be surprised if you got any joy changing the return now, seems very unlikely. But pleased.for you if you do of course

Global321 likes this.

Oct 11, 23, 8:57 am

#4942

anabolism

Join Date: Aug 2004

Programs: AA (EP), Hilton (Diamond), Marriott Bonvoy (Titanium)

Posts: 8,896

Quote:

Originally Posted by KingCanute

The most recent attempt, the call center agent suggested I send a note to customer relations. I'm not even sure how to do that.

Oct 11, 23, 8:59 am

#4943

brunos

FlyerTalk Evangelist

Join Date: Jul 2006

Location: Hong Kong, France

Programs: FB , BA Gold

Posts: 15,255

Quote:

Originally Posted by anabolism

The Qsuite-change deal was that you can freely change from a non-Qsuite flight DOH-HKT on the outbound . Not that you can change the inbound.

Oct 11, 23, 9:05 am

#4944

KingCanute

Join Date: May 2021

Posts: 1,488

Quote:

Originally Posted by anabolism

The most recent attempt, the call center agent suggested I send a note to customer relations. I'm not even sure how to do that.

I suspect you would be wasting your time (you may fly before they reply anyway), but try selecting "complaint" here:

https://www.qatarairways.com/en-th/help.html#feedback

Oct 11, 23, 6:17 pm

#4945

anabolism

Join Date: Aug 2004

Programs: AA (EP), Hilton (Diamond), Marriott Bonvoy (Titanium)

Posts: 8,896

Quote:

Originally Posted by brunos

The Qsuite-change deal was that you can freely change from a non-Qsuite flight DOH-HKT on the outbound . Not that you can change the inbound.

I've seen multiple reports here where people had a Qsuite to non-Qsuite change on one flight and were able to change unrelated flights, including a change from Qsuite to non on the outbound allowing a change on the inbound (with the inbound change not being to Qsuite). It was reported that the policy was "one free flight change" without limitation to Qsuite or affected leg. But QR has in the past introduced a policy and then added restrictions over time (e.g., the "Fly with Confidence" policy). And of course in my case the change came after checking in for the flight.

Oct 21, 23, 9:15 pm

#4946

alextheengineer

Join Date: Jun 2014

Location: Heathrow

Posts: 215

So a quick question - just had an email saying that an upcoming flight (LHR-DOH) has been changed from Q-Suite to non-Q suite and offering a free change.

Logged in to see what has changed, and nothing has! It's still an A350-1000, seat map is still Q-Suite and I'm still in 3K - am I missing something? Do these take a while to update? Or has it simply changed and changed back? Weird...

Oct 21, 23, 10:48 pm

#4947

DVDBob

Join Date: Aug 2009

Posts: 320

Quote:

Originally Posted by alextheengineer

Same thing happened to me twice - once on the Outbound and once on the Inbound, but when I got onto each of the planes, they were still indeed still Q-Suite. I think the notification goes out when a Non Q-Suite plane is scheduled for that route, but then last minute they add a Q-Suite plane back into the mix.

alextheengineer likes this.

Nov 5, 23, 1:41 am

#4948

Passionateflyer02

Join Date: Jun 2023

Posts: 13

QSUITES recommendations

Hi,

Have a QSuites for dec 2023 from YUL (Montreal) to DOH

Been tracking tail numbers for past week and its been QSUITES. Hoping it wont be swapped. If it is, I should know a day prior as the inbound tail numbers are the same ones that fly back to DOH.

Currently I have seat 3K (B777). Is it the best option? 5k and 7k are open too. Reading some discussion above for best seats and want some recommendations. I would like window seat. Will this side of the plane by worse in terms of sun? Is it a real issue if we can just close the windows? Also, in terms of service, are there better options?

Thanks!

Last edited by Passionateflyer02; Nov 5, 23 at 2:06 am

Nov 5, 23, 5:42 pm

#4949

fridgy

Join Date: Jul 2017

Programs: Delta Gold, OW Sapphire,Aeroplan Silver, VS Silver, ITA Gold

Posts: 349

can I just point out the fact that Qatar Airways literally stopped installing Qsuites while ago and we have to live with everyday fear of flying old 2-2-2 B777? what a nightmare

Nov 5, 23, 8:01 pm

#4950

billy.f

Join Date: Jul 2022

Programs: QR PC, BA EC, KrisFlyer

Posts: 131

Quote:

Originally Posted by fridgy

can I just point out the fact that Qatar Airways literally stopped installing Qsuites while ago and we have to live with everyday fear of flying old 2-2-2 B777? what a nightmare

Given the age of the 777 planes still on 2-2-2 (all 10+ years, in fact A7-BAA is already 16 years old and QR doesn't seem like an airline which will use 20+ years old plane), I suspect they might be removed from service in another few years when they have received more new planes instead of being retrofitted with Qsuite. Even the non-Qsuite A359 aren't getting retrofitted yet, perhaps they will get the new Qsuite when it's revealed and when the cabin is due for refurbishment?

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