Mar 8, 2017, 3:40 am

FlyerTalk Forums Expert How-Tos and Guides

Last edit by: N1Rotate

Qatar have confirmed the presence of a policy whereby if a customer booked a QSuites flight and subsequently gets an aircraft type swap can you request travel on an alternative flight, subject to availability, see post #2709 Previously this included change of routing, now it only includes changing the date on the same routing. QR issued tickets only!

The Q Suite Master Thread

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Mar 27, 2023, 6:14 pm

#4531

Schwann

Join Date: Dec 2011

Location: BRS

Programs: BA Gold, Hilton Diamond

Posts: 4,993

Quote:

Originally Posted by Andrew35K

Got the dreaded swap from QSuites and called up QR. Two different agents said you can’t change the origin nor destination, both after a few minutes of hold time to check their rules - only date change.

Has there been further changes to this policy since QR Support on Twitter’s post in 2019?

Yes it has changed. Only date changes allowed.

Andrew35K likes this.

Mar 28, 2023, 4:31 am

#4532

flyingDeeps

Join Date: Jul 2008

Location: AMS

Programs: BA/KLM/TK/MH GOLD

Posts: 27

Hi Smiley - Award directly booked with QR

Mar 28, 2023, 4:58 am

#4533

flyingDeeps

Join Date: Jul 2008

Location: AMS

Programs: BA/KLM/TK/MH GOLD

Posts: 27

Quote:

Originally Posted by philip1792

HUCA? I successfully rebooked AMS-DOH in April to LHR-DOH (I argued that given no Qsuite from AMS +/- 3 days I should be able to change origin to within a 500-mile radius in order to secure Qsuite). Good luck though, it took me 3-4 tries..

Lucky you!.. I've tried 3 times already... not sure if you were on a paid ticket which made a difference... ( I booked on award)

Mar 28, 2023, 5:45 am

#4534

Schwann

Join Date: Dec 2011

Location: BRS

Programs: BA Gold, Hilton Diamond

Posts: 4,993

Quote:

Originally Posted by flyingDeeps

Lucky you!.. I've tried 3 times already... not sure if you were on a paid ticket which made a difference... ( I booked on award)

It's a case of finding someone that doesn't know the policy has changed or isn't scared to get into trouble.

Mar 28, 2023, 6:16 am

#4535

philip1792

Join Date: Jun 2018

Location: UK

Programs: BAEC Gold

Posts: 27

Yep - paid ticket.

Mar 29, 2023, 5:37 pm

#4536

seekingsun

Join Date: May 2005

Location: IAD

Programs: UA 1P, HH Gold, SPG+

Posts: 157

First paid business class ticket in my life, picked Qsuites over other airline options and got 25 hours before departure the email that the configuration changed to 2-2-2. They offered to change the flight, but that doesnt do me any good as I need to be at my destination on that day. Quite the bait and switch they are pulling.

Mar 29, 2023, 6:15 pm

#4537

N1Rotate

Join Date: Dec 2009

Posts: 842

Quote:

Originally Posted by seekingsun

Sorry to hear that, and it does you no good I know but these changes are not a bait and switch. If that is the case why even schedule flights to show with 2-2-2 or even the CX or VA configs? they could just put them all as Qsuite and do the supposed 'bait-and-switch'.

QR has 12 777 with 2-2-2 (vs 45 777 with Qsuites) and if you go look at random flights on routes these aircraft typically fly you will see that they are shown on the seat maps as 2-2-2. For every unplanned change from a Qsuite to a 2-2-2 config, there is likely another change somewhere else from a 2-2-2 to Qsuite aircraft to make up for the aircraft rotation, you understandably will see much more online reports of the former than the latter because for most one is a downgrade and the other is an upgrade.

Mar 29, 2023, 6:46 pm

#4538

Global321

Join Date: Sep 2009

Location: Global

Posts: 5,998

Quote:

Originally Posted by seekingsun

Sorry to hear that. Out of curiosity, which route?

Some routes (Looking at you Chicago) have a lot more downgrades than places like JFK and DFW.

Mar 29, 2023, 7:25 pm

#4539

seekingsun

Join Date: May 2005

Location: IAD

Programs: UA 1P, HH Gold, SPG+

Posts: 157

Quote:

Originally Posted by Global321

Sorry to hear that. Out of curiosity, which route?

Some routes (Looking at you Chicago) have a lot more downgrades than places like JFK and DFW.

IAD - DOH...

Mar 29, 2023, 9:46 pm

#4540

Global321

Join Date: Sep 2009

Location: Global

Posts: 5,998

Quote:

Originally Posted by seekingsun

IAD - DOH...

Totally sucks. IAD is one of the highest % of keeping QSuites.

It is pretty obvious to me this is all intention by Qatar. i.e. They know they need X QSuite planes for the USA-DOH route. They promote all USA routes as QSuite routes, knowing they only have X-Y QSuite planes. So they know next week, they are going to downgrade Z flights. Every. Week. It is intentional. Let's face it. If they said ORD was 100% not going to have QSuites, people would avoid ORD. So they lie and promise QSuites everywhere, knowing they are going to screw people on Z flights. Every. Week.

Mar 29, 2023, 11:00 pm

#4541

SullyofDoha

Join Date: Oct 2013

Location: Doha, Qatar

Programs: Qatar Airways Privilege Club Platinum; Accor Le Club Platinum

Posts: 1,077

Just got the email informing me that my flight BKK-DOH on April 29th has been de-QSuited :/

Mar 30, 2023, 3:15 am

#4542

Schwann

Join Date: Dec 2011

Location: BRS

Programs: BA Gold, Hilton Diamond

Posts: 4,993

Quote:

Originally Posted by SullyofDoha

Just got the email informing me that my flight BKK-DOH on April 29th has been de-QSuited :/

Hopefully not to an A330.

Mar 30, 2023, 5:48 am

#4543

seekingsun

Join Date: May 2005

Location: IAD

Programs: UA 1P, HH Gold, SPG+

Posts: 157

So there is no real recourse for me, I presume? They won't offer any compensation for the downgrade, no "sorry, here is a coupon for your next flight" or lounge vouchers or miles. They also weren't able to let me print a boarding pass, all I got was a confirmation pass. No big deal but still different.

Mar 30, 2023, 5:52 am

#4544

flyingDeeps

Join Date: Jul 2008

Location: AMS

Programs: BA/KLM/TK/MH GOLD

Posts: 27

Quote:

Originally Posted by flyingDeeps

Hi all,

Had booked 4 seats on AMS-DOH-MLE - with the Male segment in F.

Received a message that AMS-DOHA is no longer offering QSuite, as it is a special birthday for mum - I thought why not see what is possible..

- Asked to re-booked (AMS-DOHA) the day before, spend the day-ish in Doha and connect onto our F flight to Male... this was not possible as it would mean more than 24 hours in Doha.
- Asked to re-booked (AMS-DOH-MLE) the day before...no F available from DOH-MLE...
- Asked to re-booked from London.... not possible to depart from another city

Can I check with the folks here, if they indeed not allow a stopover for more than 24 hours... (even in such cases) and 500mile flexibility is no longer there?

First post in a long time.. so please be gentle

Thanks all!

In the end, I was able to secure 4 seats in C (Qsuite) and in F travelling the day before.

The rebooking process was very painful and took an hour, agent (lovely girl) had to check every little detail - seem genuinely scared to proceed with next steps/confirmation.

- Can reward seats be rebooked
- What if the rewards class is no longer available

Fingers crossed this stays for now, as I dont think I have the energy to deal with this again..

Global321 likes this.

Mar 30, 2023, 7:37 am

#4545

kq747

Join Date: Jun 2010

Location: Boston, MA

Programs: EK Gold, A3 *G, AB Gold, Jetblue Mosaic

Posts: 1,386

Quote:

Originally Posted by Global321

Agree re IAD- one of most reliable routes.

I have not seen QR anywhere claiming that all USA routes are supposed to be q suite. Where is this published/advertised? I have seen on the booking page for specific flights being advertised as qsuite but that was not accurate even before the groundings