Mar 8, 2017, 3:40 am

FlyerTalk Forums Expert How-Tos and Guides

Last edit by: N1Rotate

Qatar have confirmed the presence of a policy whereby if a customer booked a QSuites flight and subsequently gets an aircraft type swap can you request travel on an alternative flight, subject to availability, see post #2709 Previously this included change of routing, now it only includes changing the date on the same routing. QR issued tickets only!

The Q Suite Master Thread

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Feb 23, 2023, 4:14 pm

#4441

kl1987

Join Date: Jan 2016

Location: South Africa

Programs: QR PC Platinum

Posts: 412

Quote:

Originally Posted by middleseats

Thanks for the response. Working with them on chat box now to try and find a re route option. Technically no other options are within 500 miles of ORD. While I don't really mind the 2-2-2 config, my SO is very excited for the double bed and has been for some time now. So I really want to make it work at least on the way there.

I'm sure they'll make an exception to the airport closest to you - should there be a Qsuite flight with availability on your dates.

Feb 23, 2023, 4:27 pm

#4442

middleseats

Join Date: Feb 2022

Posts: 35

Woof. Just got off the phone with QR. Checked with supervisor and was told unable to change the departure point of the ticket even if there were availability out of any US departure point (which there is not). So basically just hope it somehow gets re-swapped to Q suites I guess.

Feb 23, 2023, 4:51 pm

#4443

MDWCommuter

Join Date: Jun 2005

Location: Sweet Home Chicago

Programs: Hilton Gold, Marriott Gold

Posts: 646

Quote:

Originally Posted by middleseats

What about leaving on 04Mar? You could wait until a few days closer before swapping but the 4th is showing QSuites right now.

Feb 23, 2023, 4:54 pm

#4444

middleseats

Join Date: Feb 2022

Posts: 35

Good news is we are pretty flexible on date that weekend, bad news is there is no availability showing for any other date that weekend or any other departure point for that matter

Feb 23, 2023, 5:55 pm

#4445

jmail1

Join Date: Jan 2000

Programs: Free agent

Posts: 1,296

Quote:

Originally Posted by kl1987

You can request it from the QR Twitter or WhatsApp teams.

Sometimes two weeks ahead of the flight, other times I was only able to get it three days before the flight.

I tried this via chat and Twitter multiple times, everytime I was met with the link to the Dining page on the QR website.

Feb 24, 2023, 12:25 am

#4446

Schwann

Join Date: Dec 2011

Location: BRS

Programs: BA Gold, Hilton Diamond

Posts: 4,992

It was hard enough trying to get them to change the routing when they HAD the QSuite routing change policy - now they've removed that it'll be virtually impossible.

Feb 24, 2023, 6:46 am

#4447

jmail1

Join Date: Jan 2000

Programs: Free agent

Posts: 1,296

I am on an AA codeshare, so I know the chances are almost zero, but if we get swapped I'm at least going to call AA and see if they'll move us. Another swap of Chicago today. That makes 14/24 (58%) swaps in February, every one of them 24 hours before the flight. January saw 10/31 (32%) with most of those being clustered near the end of the month.

Feb 24, 2023, 11:33 am

#4448

middleseats

Join Date: Feb 2022

Posts: 35

My seat map is now showing as 2-2-2 on 5 March. Even though they are still advertising it as Q suite when buying tickets.

Iven called and chatted half a dozen times to no avail. Seems like it just is what it is. Can't find any availability on other airlines to switch to in F/J on my dates anyway so I'm just eating it

Feb 24, 2023, 4:17 pm

#4449

jmail1

Join Date: Jan 2000

Programs: Free agent

Posts: 1,296

Quote:

Originally Posted by middleseats

Both QR725 and QR726 are still being sold as Qsuites even though it’s clearly the 2-2-2 on March 5th.

Feb 25, 2023, 10:53 am

#4450

tamprickett

Join Date: Nov 2022

Posts: 4

Now that I know Qatar swaps 50% of their Qsuite flights to their 2-2-2 planes, I would definitely choose the ER A380 if I had to choose between the two. At least I would know that I was getting what I paid for. I've had 2 of the 4 Qsuite flights swapped exactly 24 hours prior to departure. Exactly when there are no other flights to choose from.

argonath likes this.

Feb 26, 2023, 5:57 am

#4451

KingCanute

Join Date: May 2021

Posts: 2,155

QR have swapped 50% of the flights in your itinerary, and that is of course very disappointing and annoying.

But they simply do not have enough 2-2-2 aircraft in the fleet to swap out 50% of all Qsuite aircraft. You have been unlucky. And with the A350s coming back into service now, swaps will reduce as pressure on the fleet reduces. This will also give more flexibility to send those 2-2-2 aircraft for overdue refits to Qsuite.

The situation has of course been bad (be thankful you didn't get an A330...), and some routes appear to have been hit more than others. Presumably due to travel and turnaround times on certain routes, once it happens it sticks for a few days with the same aircraft, but it will improve now.

I'm not making excuses for QR. But medium term the maths are going to improve from now on, and that's good for everyone.

Feb 27, 2023, 8:55 am

#4452

middleseats

Join Date: Feb 2022

Posts: 35

On chat with QR today and I was told that QR725/726 will be NON Q-suites for the entire month of March. I was given the option to switch, but of course nothing was available +/- 72 hours despite searching every US gateway...

Feb 28, 2023, 8:35 am

#4453

jmail1

Join Date: Jan 2000

Programs: Free agent

Posts: 1,296

Quote:

Originally Posted by middleseats

Even by QR standards I find this hard to believe given they are still selling QSuites the entire month. The last minute swap is one thing, but to announce it and still sell it is another.

Feb 28, 2023, 7:38 pm

#4454

Qsuites111

Join Date: Aug 2021

Posts: 51

Quote:

Originally Posted by middleseats

Well 1st March is indeed Qsuites so that isn't true. Hopefully they meant QR725/726 will be Qsuites for the entire month of March! Flying 725 in March so I've been tracking this closely.

Feb 28, 2023, 8:29 pm

#4455

dwoolly

Join Date: May 2003

Location: Alma, AR US

Programs: AA EXP (3.8 mm), HH Diamond

Posts: 152

777-200 Q-Suites

I understand that currently there are only two 777-200 planes that are not Q-suite. Does anyone know if that is accurate, and if it is, when those two planes might get the seat upgrade?