Mar 8, 2017, 3:40 am

FlyerTalk Forums Expert How-Tos and Guides

Last edit by: N1Rotate

Qatar have confirmed the presence of a policy whereby if a customer booked a QSuites flight and subsequently gets an aircraft type swap can you request travel on an alternative flight, subject to availability, see post #2709 Previously this included change of routing, now it only includes changing the date on the same routing. QR issued tickets only!

The Q Suite Master Thread

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Jun 26, 2022, 3:30 pm

#3991

lovefly88

Join Date: Jan 2016

Posts: 612

Applies to AA Awards?

Booked AA award DOH-ATL as to NYC wasn’t available on miles. If DOH-ATL is changed day of, would they allow me to switch to DOH-JFK right there at the airport if space was available?

Jul 1, 2022, 5:09 am

#3992

MetalBird

Join Date: Feb 2019

Posts: 2

qsuite gambling

Looking for some advice. Equipment swap on BOS-DOH flight for my honeymoon (going on DOH-MLE) in ~2 weeks. 2 seats originally booked in Qsuites w/ Avios. Should I:
-Stick w/ old A350 biz
-Switch to BOS-PHL-DOH (showing Qsuites now, but seems prone to eq swap?)
-Switch to BOS-JFK-DOH (seems less prone to eq swaps)

BOS and PHL options leave us with loooong layovers, but we are in First on DOH-MLE so I am assuming we can enjoy the First Lounge (Al Safwa).

Thanks for your help!

Jul 1, 2022, 6:09 am

#3993

flyaxa

Join Date: Aug 2012

Location: BOS/MHT/PVD/BDL

Programs: Belong to Many but No Longer Loyal to Any

Posts: 880

Quote:

Originally Posted by MetalBird

Personally, I wouldn't add the connecting flight to JFK or PHL. Just makes for a longer trip. All sorts of operational issues domestically. Can't stand connecting at JFK. And I am actually ambivalent towards the Q-Suite. My spouse actually likes the old A350 seats better. And there's a chance the BOS-DOH flight switches back to Qs.

Jul 1, 2022, 9:00 am

#3994

glennaa11

Join Date: Jan 2006

Location: DCA/IAD

Programs: most of them

Posts: 3,283

I am looking at a one way from ICN-DOH-IAD for next April. The fare seems relatively reasonable. But I am a bit confused about whether QR859 (ICN-DOH) is the old 2-2-2 business class or Q suites. From looking at flight trackers it looks like the route currently has qsuites. And it seems like this route would need to have them. Is there a way to see the seat map for a flight before booking?

Jul 1, 2022, 9:51 am

#3995

SeeBuyFly

Join Date: Dec 2004

Posts: 5,631

Quote:

Originally Posted by glennaa11

Is there a way to see the seat map for a flight before booking?

Yes, as often mentioned here, expertflyer.com (free account---use "seat alerts" not "seat map"). As also discussed here, the seat map can change until the flight takes off (but after that it does not change!).

glennaa11 and KiwiMag like this.

Last edited by SeeBuyFly; Jul 1, 2022 at 1:15 pm

Jul 2, 2022, 6:37 pm

#3996

glennaa11

Join Date: Jan 2006

Location: DCA/IAD

Programs: most of them

Posts: 3,283

Quote:

Originally Posted by SeeBuyFly

Thanks for the help. I didn't realize you could do that without an EF subscription. Sadly it looks like QR859 is Qsuites until the end of September and then it switches to the old 2-2-2 config

Jul 5, 2022, 5:13 am

#3997

SlowTraveler123

Join Date: Jul 2022

Programs: HH + IHG DIA

Posts: 14

Quote:

Originally Posted by Traveller999

A more specific statement by QR Twitter team, related to the procedure in case of change from Qsuite to non Qsuite

QUOTE
If the change to non-Qsuite is verified, you are entitled to 1) one-time free change (+/- 21 days of the original date; new origin or destination within the same country or 500-mile radius from the original origin or destination); and 2) refund without the cancellation fee.

UNQUOTE

I have booked MLE-DOH-FRA on one PNR with Avios a week ago. Thanks to Expertflyer, I noticed that the cabin configuration for DOH-FRA was changed to 2-2-2. Still a B777. I referred to the policy above and the customer service replied that a change of the destination was not possible.

Also he stated that if he changes DOH-FRA he must change MLE-DOH as well ( a result of the "reversed" married segment logic). To me it seemed that he would basically cancel the ticket and book a new one depending on saver award availability. As I did not agree on the night flight from DOH-FRA, I assume he asked a supervisor and came back with a flight combo that did not have award availability. So there is some room for rebooking but they are not happy to stick to their policy.

Does the policy apply to award bookings as well. To my understanding, I can choose any flight as long as it is available paying cash. Also I feel that the layover policy of below 24 hours in DOH should not apply when rebooking. Am I right?

Also I was in contact with QR customer service 2 times before and I always ended up in an Indian call center. I feel those agents do not have all permissions and it is especially difficult to understand them. Can anyone recommend a phone number where you are not redirected to India?

Jul 5, 2022, 5:16 am

#3998

SlowTraveler123

Join Date: Jul 2022

Programs: HH + IHG DIA

Posts: 14

I guess another workaround is to hope for a QSuite change so that you are allowed to change the flight.

The big question is whether the rebooking requires saver (x1) award availability

Jul 5, 2022, 5:25 am

#3999

realgaga

Join Date: Nov 2018

Location: HKG, BHX, MAN

Programs: Qatar Gold (OWS), Asiana Diamond (*G)

Posts: 1,493

Quote:

Originally Posted by SlowTraveler123

I can't answer whether this policy applies to award tickets, but it is correct that they no longer allow destination/origin changes.
Try calling Doha direct +974 4023 0000 using Skype or something else that doesn't cost a fortune.

SlowTraveler123 likes this.

Jul 5, 2022, 4:17 pm

#4000

dave_261

Join Date: Nov 2001

Location: RDU

Posts: 2,263

For upcoming QSuite (hopefully) A350-900, I currently have 9A... last row in business. Any of the other open seats preferable?

Jul 5, 2022, 9:51 pm

#4001

Schwann

Join Date: Dec 2011

Location: BRS

Programs: BA Gold, Hilton Diamond

Posts: 4,993

Quote:

Originally Posted by realgaga

You can ask on Twitter for a callback. Usually that yields a Doha based agent calling you.

Quote:

Originally Posted by dave_261

For upcoming QSuite (hopefully) A350-900, I currently have 9A... last row in business. Any of the other open seats preferable?

The only "issue" with 9A is people walking through J during boarding to get to economy. Personally I'd always take a window over aisle. 2K might see you eating slightly quicker.

SlowTraveler123 likes this.

Jul 7, 2022, 10:37 pm

#4002

X-ON

Join Date: May 2003

Location: LCY

Programs: SQ Krisflyer, QR Privilege Club, MB LT Plt (1K+ nights thx MB)

Posts: 1,038

Recently flew ARN-DOH-NRT (QR 168 and QR 806) was originally scheduled to be in 787-8 and in 777 with 2-2-2 configuration. Turned out we were very lucky since due to late equipment changes got 787-9 and 777 with Q suites. I guess i won in QR equipment lottery.

Jul 8, 2022, 12:09 pm

#4003

Tofino87

Join Date: Jun 2018

Posts: 940

I just flew DOH-YUL in QSuite a few days ago, for the first time.

And I’m surprised that I’m going to say this, but I think I prefer the older 1-2-1 configuration on the A359, 787-8, etc!

Jul 8, 2022, 12:21 pm

#4004

Turnpike

Join Date: Mar 2022

Posts: 30

Quote:

Originally Posted by Tofino87

I just flew DOH-YUL in QSuite a few days ago, for the first time.

And I’m surprised that I’m going to say this, but I think I prefer the older 1-2-1 configuration on the A359, 787-8, etc!

Why is that?

Jul 8, 2022, 1:02 pm

#4005

Tofino87

Join Date: Jun 2018

Posts: 940

I probably should have added that I was flying solo. But I did find the QSuite to be slightly claustrophobic.

If you were flying as a couple or in a quad and went for the groups of seats with the partitions down, I imagine that’s great.

I felt a bit detached from everything, not in a good way.

I think it makes it harder for the crew to see if you need a top-up, or for things to be cleared away, etc. I probably used the ‘call crew’ button to my seat at least 8 times - which I prefer not to do, if I can just catch someone’s eye (and no that wasn’t for booze, it was mostly for water of all things!!).

Also, I can’t recall what the storage is like in the reverse herringbone seats (this has been my second J experience since the pandemic) - but I don’t recall having an issue before… I couldn’t get my UK 12 shoes in to the storage space.

Edit (am on a train and hit submit as it bounced!): There were niggly things too, like the crew seemed a bit moody, and at least 3/4 children who were way too loud throughout the flight - making it impossible to sleep - but I appreciate this is nothing to do with the product. It just takes away from the ambience and first feel for it.

Turnpike likes this.