Mar 8, 2017, 3:40 am

FlyerTalk Forums Expert How-Tos and Guides

Last edit by: N1Rotate

Qatar have confirmed the presence of a policy whereby if a customer booked a QSuites flight and subsequently gets an aircraft type swap can you request travel on an alternative flight, subject to availability, see post #2709 Previously this included change of routing, now it only includes changing the date on the same routing. QR issued tickets only!

The Q Suite Master Thread

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Jun 11, 2021, 3:08 pm

#3286

SamirD

Join Date: Apr 2013

Programs: SPG, AA, United

Posts: 1,811

Thank you for the field report! I can only imagine what the food and wine list is normally.

My first qsuite experience was just over a month ago.

Jun 19, 2021, 4:01 am

#3287

zxcv1

Join Date: Aug 2019

Programs: AY+ Lumo, HH Diamond

Posts: 503

Is row 8 bad, the first rearward facing QSuite in the second cabin compartment next to the lavatories? 777-300ER.

On my flight it's a choice between rows 8 or 10 anymore. Should've grabbed that 3A while it was there. Thanks.

SamirD likes this.

Jun 19, 2021, 4:14 am

#3288

realgaga

Join Date: Nov 2018

Location: HKG, BHX, MAN

Programs: Qatar Gold (OWS), Asiana Diamond (*G)

Posts: 1,493

Quote:

Originally Posted by zxcv1

8A and 8K are my go-to seats on a 42J Qsuite 77W. I've never found the proximity to the lavatories annoying.

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Jun 19, 2021, 6:36 am

#3289

prathetkrungthep

Join Date: Oct 2020

Location: RDU/BKK

Programs: AA Plat

Posts: 259

Anyone know why there are only three lavatories for QSuites on the A35K? It was not that big of a problem, but definitely annoying having to wait for a lav to become free on a full flight in J, especially if flying in the smaller J cabin. Definitely weird since there are more seats on A35K (46) than on the 77W (42) that has four lavs in J.

Of course the lav ratio is not as bad as LH’s A359 that has only two lavs in J for 48 seats.

SamirD likes this.

Jun 20, 2021, 8:09 pm

#3290

IWontRegretThis

Join Date: Nov 2014

Location: LHR, DFW, J Cabins WorldWide

Programs: AA EXP, UA GS, FB Gold, AS MVPG, MR Titanium, VS Gold

Posts: 954

Quote:

Originally Posted by prathetkrungthep

I have wondered this myself, the 4th lav makes a difference on the 77W...

SamirD likes this.

Jun 21, 2021, 4:36 pm

#3291

SamirD

Join Date: Apr 2013

Programs: SPG, AA, United

Posts: 1,811

Quote:

Originally Posted by IWontRegretThis

I have wondered this myself, the 4th lav makes a difference on the 77W...

It does when you have to go. lol.

GalaxyChris likes this.

Jun 26, 2021, 7:39 am

#3292

NWplatinum

Join Date: Oct 2003

Location: Seattle

Programs: AS MVP100K, Hilton Diamond, IHG Gold

Posts: 3,215

Is the “new” Qsuite on the 787-9 considered a QSuite for the purpose of this thread or is it considered it’s own seat type that has its own thread?

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Jun 26, 2021, 8:44 am

#3293

realgaga

Join Date: Nov 2018

Location: HKG, BHX, MAN

Programs: Qatar Gold (OWS), Asiana Diamond (*G)

Posts: 1,493

Quote:

Originally Posted by NWplatinum

Is the “new” Qsuite on the 787-9 considered a QSuite for the purpose of this thread or is it considered it’s own seat type that has its own thread?

New "The Business Class Suite" [Master Thread]

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Jul 1, 2021, 5:59 pm

#3294

beefninja

Join Date: Feb 2016

Posts: 82

Not sure if anyone else has experienced this (did a search, but couldn't identify anything).

I got an email from Qatar Airways telling me that my booked flight that had Qsuites was having an equipment change so that it would no longer be Qsuites (and telling me to select my new seat, or contact them if I had any issues). Sure enough, I logged in to manage my flight, and could see that I was now on a A350-900 (from JFK to DOH) that now had a 1-2-1 seating configuration.

Hopped on the phone and was on hold for 90 minutes. When I finally talked to a customer service rep, he told me that he was seeing that it was Qsuites flight. I was telling him that I think he's mistaken, so I log back in and go to seat selection... and the flight is now back to a Qsuites seating configuration.

Is this something like an operational substitution of aircraft (that sent out a notification) that they then un-did or reshuffled, and then it's back to being a Qsuites flight?

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Jul 1, 2021, 8:24 pm

#3295

realgaga

Join Date: Nov 2018

Location: HKG, BHX, MAN

Programs: Qatar Gold (OWS), Asiana Diamond (*G)

Posts: 1,493

Quote:

Originally Posted by beefninja

Is this something like an operational substitution of aircraft (that sent out a notification) that they then un-did or reshuffled, and then it's back to being a Qsuites flight?

Probably. Pre-pandemic, QR was famous for changing equipment many times (it still happens but less often).

SamirD likes this.

Jul 5, 2021, 9:24 am

#3296

anabolism

Join Date: Aug 2004

Programs: AA (EP), Hilton (Diamond), Marriott Bonvoy (Titanium)

Posts: 8,937

77L Row 8

I've got a QR 77L flight booked as an AA codeshare, which is making it impossible to get EF quad seats assigned. AA can't assign blocked seats, and after waiting on hold for many hours accross multiple days, when I finally reached a QR agent, he insisted that it wasn't possible for QR to assign seats on a flight sold as a codeshare (I wonder if there might be two QR PNRs, one showing the flight as a codeshare and the other, a limited services PNR, showing it as prime).

In looking at the 77L seatmap in EF, row 8 looks unusual: it shows there being eight seats in this row:

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Jul 5, 2021, 11:15 am

#3297

NickRivas

Join Date: Oct 2019

Location: Vienna, Austria

Posts: 709

Quote:

Originally Posted by anabolism

Call back because that is BS. I am AA exec platinum and called a few days ago because I booked with AA miles a trip to the Maldives for Jan. The flight DOH-MLE is also a 77L and I called specifically to get my seats, and it was done without question, so AA does have access to the seats.

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Jul 5, 2021, 11:41 am

#3298

anabolism

Join Date: Aug 2004

Programs: AA (EP), Hilton (Diamond), Marriott Bonvoy (Titanium)

Posts: 8,937

Quote:

Originally Posted by NickRivas

As you booked with AA miles, the QR flight was booked as prime (AA mileage awards are always prime flights). In my case, it's the fact that the QR flight was booked as a codeshare that is causing the problem.

SamirD likes this.

Jul 5, 2021, 7:45 pm

#3299

bangkokiscool

Join Date: Apr 2006

Posts: 1,259

YMMV, but I've never had success booking seats with QR's website or app. MMB on RJ.com seems to work the best, although it also has glitches.

aj411, BThumme and SamirD like this.

Jul 5, 2021, 7:56 pm

#3300

happiest_at_40000

Join Date: Jul 2020

Location: So Cal

Programs: AA Platinum

Posts: 2,691

QR site absolutely blows !!! And they never answer their phones. I am on 3 days of simply just trying to get through to them but i get mad after 5 hours and usually just hang up. I just want to SEE my reservation with out the stupid Contact Info glitch thing that wont let me see the full screen & page showing my res. Twitter was no help. RJ is fine to see the res (but you cant change seats, at least not on award travel) but I'd like to see it on the airline for which i am travelling. Coincidently just had to call Cathay for something, 2 minute hold time..

SamirD likes this.