About Baggage (Luggage)

    Hide Wikipost
Old Aug 10, 17, 5:43 am   -   Wikipost
Please read: This is a community-maintained wiki post containing the most important information from this thread. You may edit the Wiki once you have been on FT for 90 days and have made 90 posts.
 
Last edit by: remdk
Wiki Link
About Baggage (Luggage)
According to my dictionary Luggage is 'A travellers baggage'. Thus we can regard baggage and luggage as completely interchangeable on the QR forum.

What types of luggage are there?
Here we will look at the different types og baggage that you will encounter at the airport. There are other types such as luggage in advance but they are so special that they are ignored.
You can have checked baggage, Hand, or cabin, luggage and special baggage items such as bikes,
Checked baggage is carried in the aircraft hold and your allowance is seen in http://www.flyertalk.com/forum/qatar...allowance.html
Hand luggage is what you carry onto the aircraft.
Special baggage is as described in http://www.qatarairways.com/global/e...age-items.page.
Note that there are a number of restricted items that must not be taken onboard the aircraft http://www.qatarairways.com/global/e...d-baggage.page
One frequent problem is interlining of baggage between two or more airlines.
Damaged and lost baggage is what to do if something happens to your luggage.
Finally there are Top tips for check-in luggage

Follow the blue links to see more details and information.

Last updated 10/08/2017
Originally developed by remdk 04/11/2016
Print Wikipost

Old Oct 30, 16, 5:21 pm
  #1  
Original Poster
 
Join Date: Apr 2012
Posts: 3,943
About Baggage (Luggage)

According to my dictionary Luggage is 'A travellers baggage'. Thus we can regard baggage and luggage as completely interchangeable on the QR forum.

What types of luggage are there?
Here we will look at the different types og baggage that you will encounter at the airport. There are other types such as luggage in advance but they are so special that they are ignored.
You can have checked baggage, Hand, or cabin, luggage and special baggage items such as bikes,
Checked baggage is carried in the aircraft hold and your allowance is seen in http://www.flyertalk.com/forum/qatar...allowance.html
Hand luggage is what you carry onto the aircraft.
Special baggage is as described in http://www.qatarairways.com/global/e...age-items.page.

Note that there are a number of restricted items that must not be taken onboard the aircraft http://www.qatarairways.com/global/e...d-baggage.page
One frequent problem is interlining of baggage between two or more airlines.
Damaged and lost baggage is what to do if something happens to your luggage.
Finally there are Top tips for check-in luggage

Follow the blue links to see more details and information.

Last edited by remdk; Aug 10, 17 at 2:32 pm
remdk is offline  
Old Oct 30, 16, 5:21 pm
  #2  
Original Poster
 
Join Date: Apr 2012
Posts: 3,943
About Baggage (Luggage)
According to my dictionary Luggage is 'A travellers baggage'. Thus we can regard baggage and luggage as completely interchangeable on the QR forum.

What types of luggage are there?
Here we will look at the different types of baggage that you will encounter at the airport. There are other types such as luggage in advance but they are so special that they are ignored.
You can have checked baggage, Hand, or cabin, luggage and special baggage items such as bikes,

Checked baggage is carried in the aircraft hold and your allowance is seen in checked-baggage-allowance
Hand luggage is what you may carry onto the aircraft.
Special baggage is as described in special-baggage-items.
If you exceed your allowance, the airline could charge you an excess baggage fee.
Note that there are a number of restricted items that must not be taken onboard the aircraft restricted-baggage

Top tips for check-in luggage
  1. Adhere to the rules for your check-in luggage. Don't be upset if you exceed the allowances given to you and the airline want to impose a penalty or refuse to carry your bags.
  2. Make sure you keep the receipt for your check-in bags safe. This is given to you at check-in or bag drop, it's usually about 2" square and can sometimes be stuck on the back of your passport, ticket, boarding pass, or other random bit of paper.
  3. As you board the aircraft you can ask the ground staff who scan your boarding pass to verify if your bags are going to be loaded or are loaded on the aircraft.
  4. If you use the QR app, you will get a notification to confirm that your bags have been loaded onto the aircraft before it departs, including at transit points, if it is a QR flight. If you have internet access on your device you should get this notification a few minutes before the doors close and the aircraft pushes back. If you don't get the notification, ask a member of cabin crew to talk to the ground staff, although they might not be able to fix it to get your bag on that flight, the remedy process for your bag will start much earlier.
  5. You should consider how you will cope if at the destination of your flight, your bags do not arrive as expected.
    • The airline will usually compensate you with reasonable out of pocket expenses for temporary clothing whilst your luggage is reunited with you (keep all receipts), but think about how and when you might get to the shops, having a change of key clothing in your hand luggage is usually very useful.
    • Any medicines that you cannot do without for a few days or will bw difficult to replace (prescriptions needed) must be in your hand luggage.
    • Any paperwork you need to support your onward trip must be in your hand luggage
    • And of course any valuable items should be in your hand luggage
  6. Apart from mishandling and baggage handling delays, the most frequent but worst situation is that the baggage routing tag that is attached to your bag at checkin has been separated from your bag. It is now a very manual process for staff at the airports to try and find your bag from a manual description of it and its contents. But you can help...
    • Take a picture of your bag - in good light conditions. Take a close up of any identifying features.
    • You can have your own identity tag on the bag, whilst this can be useful, this won't help with its immediate routing to you.
    • Whilst the luggage tag can sometimes be torn off, stuff inside is usually quite safe. So a really simple but effective method is to put a separate piece of paper in the bag that lists key information.
      Lastname and Firstname
      Date of Flight
      Flight Number
      Origin airport and any Transit points and Destination airport
      Your email address
      A phone number where they can contact you
      A destination address where the bag needs to go to (if you have one)
    • Take a spare bit of paper so you can do the same for the return journey.
    • Lay the piece of paper clearly on top of everything else so it's obvious if the bag is opened.
    • If you have a frequent flyer ID tag from an airline, it can be useful to also leave that in the bag.
  7. Think about what you're going to pack. Whilst you might be tempted to pack those really expensive designer clothes, if they really get lost in transit do you want to have a fight with the airline or your insurance to be compensated for their loss? Oh, and read your insurance policy so you understand what is covered and in what circumstances. Take what you really need and keep the really expensive stuff at home if you can.

Damaged Baggage

Needs some input.

Retrieving your bags mid-journey at Doha

Passengers often ask if they can retrieve their bags mid-journey at Doha when transiting with Qatar on longer transits. This is also called short-checking. The answer is usually no - unless your transit time at Doha is greater than 24 hours, or you are holding a transit visa (which includes a Summer 2017 +Qatar stopover itinerary). If your transit at Doha is less than 24 hours, and you do not hold a transit visa (Visa on Arrival does not count) you must carry all items you require for your transit with you in your hand luggage allowance.

This restriction is usually clearly stated in fare rules, and an example statement is shown below. The fare rules would have been available via a link in the booking process if booking on the Qatar website and sent to you as a separate attachment with your e-ticket by email. If you have booked through a 3rd party you need to refer to that agent for your fare rules.

IF THE STOPOVER IN DOHA BETWEEN CONNECTING FLIGHTS
IS LESS THAN 24 HOURS. PLEASE NOTE THAT THE
PASSENGERS HOLDING A NEW TRANSIT VISA HAS THE
OPTION OF EITHER CHECK-IN THEIR BAGS UNTIL THEIR
FINAL DESTINATION OR ALTERNATIVELY UP TO DOHA
HOWEVER IF PASSENGER DOES NOT HOLD TRANSIT VISA
THEN BAGS WILL ALWAYS BE CHECKED-IN THROUGH TO THE
FINAL DESTINATION. THE PASSENGERS
SHOULD CARRY EVERYTHING THEY NEED IN DOHA IN A
HAND BAG
-----------------------------------------------
IN CASE THE PASSENGER NEEDS THE BAGS IN DOHA
TWO SEPARATE TICKETS NEED TO BE BOUGHT.
For more information refer to the No short-checking Wiki thread. There are some traveller experiences in this thread where they have been able to get an exception for short-checking of strollers/prams.

Why are Qatar so strict about non-retrieval of luggage at Doha?

This is due to "hidden city" ticketing, and is not unique to Qatar, most airlines apply the same rule. In the case of Qatar, journeys that start and end in Doha and do not involve a transit are often more expensive then a journey that starts elsewhere and transits via Doha. So if you wanted to fly to Perth, Australia from Doha it would usually be more expensive than flying from (say) Istanbul via Doha to Perth. So to get that cheaper air fare, you then might buy a cheap one way ticket from Doha to Istanbul to position for your Istanbul - Doha - Perth flight. The additional cost and time for some travellers is better than the inconvenience to position to Istanbul is offset by the benefit of a much cheaper airfare and excellent onboard service. But on your way back you might then think if you could retrieve your bags at Doha I can avoid going to Istanbul and having to travel back to Doha again. If you travel hand luggage only you could probably do this, but with checked in luggage you are forced to complete your itinerary as ticketed.

Airlines take a dim view on passengers taking advantage of hidden city ticketing and not completing the itinerary as ticketed and you are technically in breach of the conditions of carriage. There have been some examples of agents selling tickets that have been involved in hidden city routes and passengers no-showing for the last sector of a flight being penalised.

Interlining on a single ticket (PNR)

Interlining, also known as interline ticketing and interline booking, is a voluntary commercial agreement between individual airlines to handle passengers traveling on itineraries that require multiple flights on multiple airlines. Such agreements allow passengers to change from one flight on one airline to another flight on another airline without having to gather their bags or check-in again.

Where your itinerary involving multiple airlines is issued on a single PNR then you can assume that the airline that handles your initial check in should be able to check your baggage through to the final destination.

Do not expect through check in of baggage to a flight on a separate ticket unless it's with a OneWorld airline - see section below.

However if you have two separate tickets, even though you might know Qatar has an interline agreement with (say) PG Bangkok Air, when checking for at London for LHR - DOH - BKK and you hold a separate PG ticket BKK - CNX you must not have any expectation that Qatar will check your bags through for you. You must expect and allow plenty of time to clear immigration, collect your bags, walk from arrivals to departures, go through check in, clear immigration and security, and make it to the gate for your onward flight and allow for any delays. If due to delays with the Qatar flight or immigration clearance when you arrive in BKK you fail to make it to the check in counter in time for your PG flight you should not expect any help or assitance and PG will likely show you the way to the ticketing counter to buy a new ticket.

Through-check of luggage on separate tickets

Qatar Airways is part of the OneWorld alliance, and there used to be a OneWorld policy that OneWorld airlines would through-check baggage for passengers connecting between flights to other OneWorld Airlines on different tickets. However, this policy was quietly dropped in June 2016. Some of the airlines in the alliance have continued to permit their passengers to through-check baggage onto other OneWorld carriers and Qatar announced that from March 2017 it would join Cathay Pacific and Japan Airlines in voluntarily checking baggage through onto itineraries with other OneWorld Carriers.

So as of July 2017, you can expect to be able to do QR on LHR - DOH - HND and QR will interline you to JAL for HND to CTS. And because of JALs own through-checking policy they will do the reverse. However not all OneWorld carriers are through-checking like QR, CX and JL. So although QR will through-check onto BA and AA, you must not currently expect BA or AA to through-check through to QR.

To get baggage through-checked, you should expect to present the PNR or etickets for your onward OneWorld Journey along with your Qatar itinerary at check in and ask the check in agent to through check your bags to your final destination. You can only expect through check in for baggage if your onward journey commences within 24 hours of your arrival at your Qatar destination, and some airports may have restrictions on whether baggage can be stored overnight in the baggage systems for an onward flight the next day.

Qatar's policy is stated on their OneWorld page in the global section of their website. In the seemless service section it currently states:

Through check-in
Qatar Airways is pleased to offer passengers the courtesy of through check of themselves and their bags to their final destination when travelling on multi-sector journeys involving connections onto other oneworld member airlines, even when the trip is booked using separate tickets.

However, customers should note that through check may not be possible on their return journey if there trip starts with another airline that does not provide the same level of service.
Note that through-check of luggage is separate to through check-in of the passenger and issuance of a boarding pass for the interline itinerary. It might be that Qatar can give you your boarding passes in advance, you can get these yourself online, or you need to get them from a transit desk en route. Through-check of luggage should still be possible on an interline itinerary even if a boarding pass can't be issued for the entire journey.

Please also check the Interlining wiki thread and also QR interlining separate PNR baggage as of 1 Mar 2017 thread

Why don't airlines want to through-check luggage?

It can also help to appreciate why airlines don't want to through check-in baggage, after all, it's a big benefit for the passenger who needs it and doesn't cost them anything does it?

Well, it can cost them. A lot. The carrier that tags the baggage is liable under the Montreal convention for it's transit, handling and return to you all the time it's tagged by them. So by offering to through-check onto another carrier (especially one that they don't have any policy to do so) they are increasing their liability for one or more baggage sectors, even though the handling of the bag over those sectors is nothing that they can influence other than tagging it correctly.

Putting pressure on check-in agents to through-check where it is not that airlines policy, and then subsequently making a baggage claim on that interline sector could probably result in some sort of audit or investigation being undertaken and the check-in agent ending up in trouble because they did that passenger a "favour" that ended up costing the airline money. So think about the consequences of your conversation at check-in - if you're not pushing on an open door, don't force the issue!

Limits on through-check of luggage and the trombone problem.

There are also some technical limits on through check in of luggage.

Most baggage tagging systems have a limit of three destinations that can be shown on a baggage label (that label they attach to your bag handle at check-in with all the barcodes on it). So an itinerary starting in London could show DOH (Doha) - BKK (Bangkok) - KUL (Kuala Lumpur) all on one label. But to extend that to a fourth destination KCH (Kuching) is often problematic - some agents will be prepared to do it with a second label but you are at more risk of the baggage systems getting confused with two labels on the same bag and it getting missorted somewhere. This usually only arises due to interlining or through-check as most single airline itineraries would not involve more than 3 luggage transit points.

Also, your baggage cannot transit the same airport twice - the trombone problem. Using the example quoted above in the hidden ticketing example, you might want to fly from Doha to Istanbul (IST) and then on another itinerary from Istanbul (IST) - Doha (DOH) - Perth (PER). If you were planning to get your bag through-checked including your positioning flight as a single itinerary, you probably can't. The baggage systems cannot handle this as the bag will "trombone" through Istanbul to be handled in Doha twice. When it goes down the check-in chute at Doha and the tag is scanned, the system can't work out if it should be sending it to IST or PER and it would be rejected. Even if it were manually sorted correctly and was sent onto IST, the same thing would happen when it got back into DOH from IST.

The solutions to this are
  1. Not to have such complex itineraries;
  2. Persuade the check-in staff to early check your bag at Doha only for DOH - PER (to avoid it tromboning via IST);
  3. Don't try to though-check your bag and check it in as far as IST only. But you now need to allow time between your flights at IST to clear immigration, collect your bags, clear customs, walk from arrivals to departures, check-in for Perth, clear immigration, get to the gate, etc;
  4. Another possibility is that the transit desk at that airport (in this example IST) can intervene upon your arrival, divert your bag in the baggage handling systems and retag it for Perth - but this is dependent upon the transit facilities of that airport.


Initiated by remdk, but significant update by plunet
Last update July 2017.

Last edited by remdk; Aug 10, 17 at 2:26 pm
remdk is offline  
Old Nov 23, 16, 4:02 am
  #3  
 
Join Date: Nov 2016
Posts: 1
Qatar airlines

It is known that Qatar airlines are very strict with their Luggage limits.
Can anyone tell me if they weigh handluggage? And where do they weigh it?
At checkin or while boarding?
Pietje52 is offline  
Old Nov 23, 16, 11:13 am
  #4  
 
Join Date: Jan 2014
Posts: 832
Random spot checks in the air. Violators are forced to jump out of the plane midflight.
mpkz is offline  
Old Nov 23, 16, 12:09 pm
  #5  
 
Join Date: Jan 2016
Posts: 449
At JFK I was recently 9kg instead of 7. Weighed at check in. Was able to repack items into my jacket. Reweighed and it was fine. Never reweighed at gate... At JNB weighed at check in and 10kg was fine.
lovefly88 is offline  
Old Nov 23, 16, 12:16 pm
  #6  
Original Poster
 
Join Date: Apr 2012
Posts: 3,943
Pietje52 welcome to Flyertalk and to the QR forum. You will find the QR dashboard very useful in navigating through the forum for answers to questions, hints and useful facts.

Apart from the 32 kgs maximum imposed by IATA QR are usually flexible with checked baggage. Small excesses are usually ignored unless they are excessive.

Hand luggage will normally not be stopped unless it is excessive in either weight or volume. I have had my hand luggage checked at check-in twice in the last seven years. (once in Economy and once in Business). You should also be aware that some airports have their own rules which, they claim, supercede the airlines rules. Look at http://www.flyertalk.com/forum/qatar...d-baggage.html for a more complete description.

Most questions about luggage are answered in the wiki on http://www.flyertalk.com/forum/qatar...e-luggage.html thread together with the Wikis on the associated links.
remdk is offline  
Old Nov 23, 16, 1:37 pm
  #7  
 
Join Date: Jan 2016
Posts: 21
Originally Posted by Pietje52 View Post
It is known that Qatar airlines are very strict with their Luggage limits.
Can anyone tell me if they weigh handluggage? And where do they weigh it?
At checkin or while boarding?
Never saw that. And regarding checked-in luggage: just recently I flew with 54kg instead of 45kg allowed. Nobody bothered.
richtemark is offline  
Old Nov 25, 16, 2:12 am
  #8  
 
Join Date: Mar 2008
Location: London, UK
Programs: BA Gold (OW Emerald) & Jet Airways - Thank goodness i never got started.......most awful FF program
Posts: 2,384
Speaking of excess checked in baggage, how much extra can a OW Emerald check-in.

Booked a flight with the wife in Economy (shock, horror!). Our tickets allow 30kgs each. So am I right in thinking I can check in: 30 (me) + 20 (OWE) + 30 (wife) = 80kgs total?
d3vski is offline  
Old Nov 25, 16, 2:55 am
  #9  
Original Poster
 
Join Date: Apr 2012
Posts: 3,943
d3vski if you look at https://www.oneworld.com/ffp/emerald-privileges you will see that your EXTRA allowance is 20kgs. If you look at the Wiki on http://www.flyertalk.com/forum/qatar...allowance.html you will see that your standard baggage allowance is 30 kgs. per person. So two of you can have a total of 80 kgs. combined.
remdk is offline  
Old Nov 25, 16, 5:19 am
  #10  
 
Join Date: Mar 2008
Location: London, UK
Programs: BA Gold (OW Emerald) & Jet Airways - Thank goodness i never got started.......most awful FF program
Posts: 2,384
Thanks, Baggage limits when visiting family is very important!
d3vski is offline  
Old Nov 25, 16, 10:50 am
  #11  
 
Join Date: Jul 2012
Posts: 1,630
Originally Posted by d3vski View Post
Speaking of excess checked in baggage, how much extra can a OW Emerald check-in.

Booked a flight with the wife in Economy (shock, horror!). Our tickets allow 30kgs each. So am I right in thinking I can check in: 30 (me) + 20 (OWE) + 30 (wife) = 80kgs total?
Wouldn't it rather be the case that you can check in 10 kg, because your wife will take the other 70 kg?
FlyingScientist is offline  
Old Jan 8, 17, 6:43 pm
  #12  
 
Join Date: Sep 2014
Posts: 33
May I just confirm that the 30kg allowance (EDI-DOH) can be split between two bags, say as a 20kg bag and a 10kg bag?

Really sorry if this has been confirmed elsewhere, I did have a good look around the forum and the QR website isn't crystal clear on the matter.

Thanks
jacobprince is offline  
Old Jan 9, 17, 1:07 am
  #13  
Original Poster
 
Join Date: Apr 2012
Posts: 3,943
jacobprince the Wiki on http://www.flyertalk.com/forum/qatar...allowance.html states under "What may I check-in as baggage?" states "For the weight concept you may check-in any number of items subject to weight and dimension limitations." Please note that for safety reasons there is a maximum weight of 32 kg for any individual piece of luggage and that some airports impose a maximum of 23 kgs per piece on Y luggage.
remdk is offline  
Old Jan 9, 17, 4:57 am
  #14  
 
Join Date: Sep 2014
Posts: 33
Originally Posted by remdk View Post
jacobprince the Wiki on http://www.flyertalk.com/forum/qatar...allowance.html states under "What may I check-in as baggage?" states "For the weight concept you may check-in any number of items subject to weight and dimension limitations." Please note that for safety reasons there is a maximum weight of 32 kg for any individual piece of luggage and that some airports impose a maximum of 23 kgs per piece on Y luggage.
Thank you for confirming that remdk.
jacobprince is offline  
Old Jul 15, 17, 6:35 am
  #15  
 
Join Date: Jan 2016
Location: LON
Programs: BAEC, Accor
Posts: 1,985
Have just done a bit of a mass edit on the Wiki page for this thread, happy for others to review and interject.
plunet is offline  

Thread Tools
Search this Thread
Search Engine: