Mar 23, 2016, 11:15 pm
Last edit by: msm2000uk
Welcome to the best place to discuss your issue or complaint about QR.
Here on the QR Forum, we have seen and helped FTers with many different complaints, issues, and problems with Qatar Airways.
The official QR Contact line do not tend to show too much creativity in problem resolution, and can be a little slow.
The best options, are either through Twitter, or by email below.
So, before messaging QR directly ([email protected]), why not share your problem here, and see if we can assist?
Here on the QR Forum, we have seen and helped FTers with many different complaints, issues, and problems with Qatar Airways.
The official QR Contact line do not tend to show too much creativity in problem resolution, and can be a little slow.
The best options, are either through Twitter, or by email below.
So, before messaging QR directly ([email protected]), why not share your problem here, and see if we can assist?
Complaints / Rants / Problems with QR
Jun 15, 2018, 4:56 pm
#811
Join Date: Jan 2011
Location: NY
Programs: MARIOTT GOLD, QR GOLD,OW S. HH DIA, CHASE RESERVE
Posts: 143
Jun 15, 2018, 6:42 pm
#812
Join Date: Apr 2007
Location: Australia
Posts: 6,334
A friend who worked in the financial area of our "State Department" (Department of Foreign Affairs) had some fun helping the Embassy staff in Zimbabwe.... the number of zeros exceeded the capacity of their software....
Jun 21, 2018, 12:30 am
#813
Join Date: Jul 2017
Location: CGK
Posts: 2,375
Additionally, regarding using Google Flights / ITA Matrix, take the results with a grain of salt until you see the fares for yourself on the Airline/OTA's website. Google sometimes shows phantom fare availability or fares that are not bookable (at least for most people).
This is true to many airlines.
I thought I found a good ~Ł25 fare on Air Seychelles on a domestic flight the other day, turns out it was for Seychelles residents only, and found that the real fare was ~Ł100 for a 15 minute flight.
This is true to many airlines.
I thought I found a good ~Ł25 fare on Air Seychelles on a domestic flight the other day, turns out it was for Seychelles residents only, and found that the real fare was ~Ł100 for a 15 minute flight.
Jun 22, 2018, 10:53 am
#814
Join Date: Dec 2000
Location: Paramaribo, Suriname
Programs: Mileage Plus (PLATINUM); Qatar Privilege Club (PLATINUM)
Posts: 384
I am now officially disgusted with QR Privilege Club
Eroding perks - Unresponsive 'service' providers - Everything automated with zero logic - Bad bad bad altogether
The straws that broke my back was this morning's attempt to upgrade the Amsterdam to Doha segment of my KTM -DOH; DOH-AMS; AMS-DOH; DOH-KTM itinerary of my economy fare ticket.
After checking multiple times this entire week, finally the Kathmandu to Doha upgrade box became visible yesterday morning, and I immediately grabbed it with with 24 QCredits.
I put my alarm on for 3AM this morning ... and hallelujah ... I could grab the return Doha to Kathmandu for another 24 QCredits
At 10Am I checked and hurrah: the Amsterdam to Doha little upgrade box was there and I clicked on it to pay for this with 25 000 QMiles.
But... I get the most stupid, ridiculous and asinine error message that "Partial flight selection is not possible for upgrade. Select both flights."
Well, of course!!!!! I could not select both flights because DOH to KTM had already been selected earlier today and was successfully upgraded, and I could no longer select that segment.
I tried everything to 'un-upgrade' that sector and of course there is no way to do that on-line and requesting QRPC to do this will take days and you lose the QCredits.
I checked again tonight and the upgrade option for the one that was there this morning is no longer there.
Au revoir QR. You suck!
The straws that broke my back was this morning's attempt to upgrade the Amsterdam to Doha segment of my KTM -DOH; DOH-AMS; AMS-DOH; DOH-KTM itinerary of my economy fare ticket.
After checking multiple times this entire week, finally the Kathmandu to Doha upgrade box became visible yesterday morning, and I immediately grabbed it with with 24 QCredits.
I put my alarm on for 3AM this morning ... and hallelujah ... I could grab the return Doha to Kathmandu for another 24 QCredits
At 10Am I checked and hurrah: the Amsterdam to Doha little upgrade box was there and I clicked on it to pay for this with 25 000 QMiles.
But... I get the most stupid, ridiculous and asinine error message that "Partial flight selection is not possible for upgrade. Select both flights."
Well, of course!!!!! I could not select both flights because DOH to KTM had already been selected earlier today and was successfully upgraded, and I could no longer select that segment.
I tried everything to 'un-upgrade' that sector and of course there is no way to do that on-line and requesting QRPC to do this will take days and you lose the QCredits.
I checked again tonight and the upgrade option for the one that was there this morning is no longer there.
Au revoir QR. You suck!
Last edited by OnePassenger; Jun 22, 2018 at 5:19 pm
Jun 22, 2018, 11:07 am
#815
Join Date: Oct 2015
Location: Cape Town
Programs: BA Exec Gold , Qatar Priviledge Club Plat
Posts: 1,584
I would highly consider what most have done or are in the process of doing and switching to BA Exec Club FFP. Okay fine you lose some perks, but you clearly aren’t able to use those perks with QR’s own program anyway.
Jun 22, 2018, 1:36 pm
#816
Join Date: May 2017
Location: PRG
Programs: British Airways
Posts: 234
Jun 22, 2018, 2:23 pm
#817
Suspended
Join Date: Jan 2014
Posts: 2,685
You can choose seats etc with your OWE and then credit to another account. Lounge access with your card will still be possible. I am planning that after I requalify as QR plat one more time.
Jun 22, 2018, 2:24 pm
#818
Join Date: Nov 2012
Location: ZRH
Programs: QR Gold / M&M FTL / Marriott Bonvoy Titanium
Posts: 650
Eroding perks - Unresponsive 'service' providers - Everything automated with zero logic - Bad bad bad altogether
The straws that broke my back was this morning's attempt to upgrade the Amsterdam to Doha segment of my KTM -DOH; DOH-AMS; AMS-DOH; DOH-KTM itinerary of my economy fare ticket.
After checking multiple times this entire week, finally the Kathmandu to Doha upgrade box became visible yesterday morning, and I immediately grabbed it with with 24 QCredits.
I put my alarm on for 3AM this morning ... and hallelujah ... I could grab the return Doha to Kathmandu for another 24 QCredits
At 10Am I checked and hurrah: the Amsterdam to Doha little upgrade box was there and I clicked on it to pay for this with 25 000 QMiles.
But... I get the most stupid, ridiculous and asinine error message that "Partial flight selection is not possible for upgrade. Select both flights."
Well, of course!!!!! I could not select both flights because DOH to KTM had already been selected earlier today and was successfully upgradeduld, Could no longer select that.
I tried everything to 'un-upgrade' that sector and of course there is no way to do that on-line and requesting QRPC to do this will take days and you lose the QCredits.
I checked again tonight and the upgrade option for the one that was there this morning is no longer there.
Au revoir QR. You suck!
The straws that broke my back was this morning's attempt to upgrade the Amsterdam to Doha segment of my KTM -DOH; DOH-AMS; AMS-DOH; DOH-KTM itinerary of my economy fare ticket.
After checking multiple times this entire week, finally the Kathmandu to Doha upgrade box became visible yesterday morning, and I immediately grabbed it with with 24 QCredits.
I put my alarm on for 3AM this morning ... and hallelujah ... I could grab the return Doha to Kathmandu for another 24 QCredits
At 10Am I checked and hurrah: the Amsterdam to Doha little upgrade box was there and I clicked on it to pay for this with 25 000 QMiles.
But... I get the most stupid, ridiculous and asinine error message that "Partial flight selection is not possible for upgrade. Select both flights."
Well, of course!!!!! I could not select both flights because DOH to KTM had already been selected earlier today and was successfully upgradeduld, Could no longer select that.
I tried everything to 'un-upgrade' that sector and of course there is no way to do that on-line and requesting QRPC to do this will take days and you lose the QCredits.
I checked again tonight and the upgrade option for the one that was there this morning is no longer there.
Au revoir QR. You suck!
Jun 22, 2018, 5:46 pm
#819
Join Date: Nov 2017
Location: Berlin
Programs: BAEC Gold
Posts: 509
Try upgrading at the airport with qmiles. Might even be worth a trial to go to the airport in advance around normal C/I time of QRs flights. (thats how I "prereserved" row 1 seats)
Jun 22, 2018, 7:35 pm
#820
Join Date: Dec 2000
Location: Paramaribo, Suriname
Programs: Mileage Plus (PLATINUM); Qatar Privilege Club (PLATINUM)
Posts: 384
Is there an upgrade desk outside security? So not at the inside area with the bear. OUTSIDE!
Jun 25, 2018, 7:28 am
#822
Join Date: Oct 2003
Location: NY, NY
Posts: 141
Qatar Customer Care is awful !!
Qatar customer care [email protected] is awful.
Sent a query regarding transfer hotel booking on the 19th -- had to send daily reminders that I had not received a response -- finally yesterday an answer… not to my question -- but telling mew to contact my local office.
Responded that the local office were the ones that referred me to them in the first place --- at least this time an answer within a few hours -- but again -- question not answered --- but a link to a website where I could "book the room I needed" --- the link does not work ---
Another email to them -- a response with links to lounges --nothing to do with my query.
Are the people responding even trained for what they do???
Email signature indicates the writer is a senior customer care officer --- seriously underwhelmed Qatar Airways -- and we have not even taken off yet.
Sent a query regarding transfer hotel booking on the 19th -- had to send daily reminders that I had not received a response -- finally yesterday an answer… not to my question -- but telling mew to contact my local office.
Responded that the local office were the ones that referred me to them in the first place --- at least this time an answer within a few hours -- but again -- question not answered --- but a link to a website where I could "book the room I needed" --- the link does not work ---
Another email to them -- a response with links to lounges --nothing to do with my query.
Are the people responding even trained for what they do???
Email signature indicates the writer is a senior customer care officer --- seriously underwhelmed Qatar Airways -- and we have not even taken off yet.
Last edited by msm2000uk; Jun 25, 2018 at 8:36 am Reason: Removal of Personal Information
Jun 25, 2018, 8:00 am
#823
Join Date: Aug 2015
Location: USA
Programs: BA Silver
Posts: 812
You'll see many comments like this from lots of FT'ers including me.
QR are about as good as an airline gets in J from checkin to baggage collection but their customer service outside this is plain appalling.
QR are about as good as an airline gets in J from checkin to baggage collection but their customer service outside this is plain appalling.
Jun 25, 2018, 8:08 am
#824
Join Date: Apr 2018
Posts: 450
Outside of back end Customer Service needing some attention the frequency on which the hardware changes is disturbing.
Jun 25, 2018, 8:12 am
#825
Suspended
Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 50,262
Telephone.
Emails and other messaging system are a terrible way to communicate in most circumstances.
Emails and other messaging system are a terrible way to communicate in most circumstances.