Does QR return cater many mid/long-haul routes?
Feb 12, 2016, 1:27 pm
#1
Original Poster
Join Date: Oct 2005
Location: South East, UK
Programs: BA Gold / GfL, Hilton Diamond
Posts: 2,431
Does QR return cater many mid/long-haul routes?
I flew from Colombo to Doha in J. However, for pre-flight drinks there was no brut champagne available. The excuse given was that it had all be used on the inbound flight. It seems the same applied to the non-alcoholic 'So Jenny' option.
So is it common for QR to return cater on such routes? Surely the crew should ensure some supplies are kept for the return leg, if they cannot be replenished during the turnaround? Not sure if it's worth complaining to QR about this.
So is it common for QR to return cater on such routes? Surely the crew should ensure some supplies are kept for the return leg, if they cannot be replenished during the turnaround? Not sure if it's worth complaining to QR about this.
Feb 12, 2016, 8:21 pm
#3
Join Date: Jan 2016
Programs: QR Gold
Posts: 146
I flew from Colombo to Doha in J. However, for pre-flight drinks there was no brut champagne available. The excuse given was that it had all be used on the inbound flight. It seems the same applied to the non-alcoholic 'So Jenny' option.
So is it common for QR to return cater on such routes? Surely the crew should ensure some supplies are kept for the return leg, if they cannot be replenished during the turnaround? Not sure if it's worth complaining to QR about this.
So is it common for QR to return cater on such routes? Surely the crew should ensure some supplies are kept for the return leg, if they cannot be replenished during the turnaround? Not sure if it's worth complaining to QR about this.
If they do not replenish on the ground in CMB, then the supplies for the return flight should be kept segregated.
Feb 13, 2016, 12:51 am
#4
Original Poster
Join Date: Oct 2005
Location: South East, UK
Programs: BA Gold / GfL, Hilton Diamond
Posts: 2,431
This is peak season for travel to CMB and a route I regularly fly so it is not uncommon for these flights to be full. I see no reason as to why a "5-star" airline cannot arrange top-ups from caterers at CMB. It seems they are just cutting more corners these days and over the last year I have definitely noticed the impact this is having on quality and service. I think it's time they dropped the "5-star" claim.
Feb 13, 2016, 12:58 am
#5
Join Date: Sep 2014
Location: Spain, France, Sweden
Programs: Not stuck with an Alliance anymore, Star gold, OW Saph
Posts: 129
Alcool is cater for return from DOH. Unfortunatly the available space is very limited on some aircraft (B787, A320/321) hence shortage problems are frequent.
Feb 13, 2016, 1:57 am
#6
Join Date: Jan 2016
Programs: QR Gold
Posts: 146
They are effectively saying "passengers inbound drank too much"!
If they are selling J product they need to be able to deliver it, irrespective of space on the plane. I believe it's a 346 to CMB now.
Feb 13, 2016, 2:21 am
#7
Join Date: Dec 2011
Location: LHR
Programs: QR Platinum, WY Gold, Shangri-la Diamond, Hilton Diamond
Posts: 1,151
Feb 13, 2016, 2:55 am
#8
Original Poster
Join Date: Oct 2005
Location: South East, UK
Programs: BA Gold / GfL, Hilton Diamond
Posts: 2,431
Feb 13, 2016, 3:03 am
#9
Original Poster
Join Date: Oct 2005
Location: South East, UK
Programs: BA Gold / GfL, Hilton Diamond
Posts: 2,431
Then it should be segregated as one bottle DOH-CMB and one bottle for the return or whatever.
They are effectively saying "passengers inbound drank too much"!
If they are selling J product they need to be able to deliver it, irrespective of space on the plane. I believe it's a 346 to CMB now.
They are effectively saying "passengers inbound drank too much"!
If they are selling J product they need to be able to deliver it, irrespective of space on the plane. I believe it's a 346 to CMB now.
Feb 13, 2016, 3:10 am
#10
Original Poster
Join Date: Oct 2005
Location: South East, UK
Programs: BA Gold / GfL, Hilton Diamond
Posts: 2,431
Their new tagline is so bland and generic. I hope they didn't pay some agency to think that up for them!
Feb 13, 2016, 4:06 am
#11
Join Date: Mar 2008
Location: ARN
Programs: Mucci Entry Level, BA Gold, EK Pleb, SK Pleb, QR Pleb
Posts: 3,585
I think it's the same with BA. Airlines usually get away with it but on some routes they have a problem, for example London-Las Vegas with many drinkers. I remember some discussions that BA is forced to have bar restrictions on that route.
Feb 13, 2016, 7:39 pm
#13
FlyerTalk Evangelist
Join Date: Jan 2007
Location: BOS/UTH
Programs: AA LT PLT; QR GLD; Bonvoy LT TIT
Posts: 12,742
Wow, my experience is totally different. In November and December, I flew QR a lot. 2 flights in Y (BKK-DOH and DOH-JNB), 3 in J (DOH-LHR, JNB-DOH and DOH-BKK) and 2 in F (DOH-CDG-DOH). This was my first experience with QR. I found it to be a totally 5* carrier, especially compared to the rest of OW. QR J was far better than BA F IMO. And CX? I fly CX F a lot (HKG-BOS/JFK and return); and QR F beats CX by a mile, IMO.
Feb 17, 2016, 4:07 am
#14
Original Poster
Join Date: Oct 2005
Location: South East, UK
Programs: BA Gold / GfL, Hilton Diamond
Posts: 2,431
So here is the response I received from QR Customer Care:
We are sorry to learn of your disappointment that your choice of drink was unavailable on board [flight details removed]. While we endeavour to uplift a balanced number of beverage choices on board our flight, it is evitable that in some occasions, the demand of a specific drink is higher than what is available.
We truly appreciate your taking the time to write to us and share your comments on our services. Constructive feedback plays a vital role in highlighting problem areas and enables us to improve our services. Comments such as yours are an important part of this process. Please be assured that we have highlighted your feedback to our Catering department and Cabin Services team for their information and reference.
Once again, we sincerely apologise if the service provided did not meet your expectations. We look forward to serving you again onboard one of our flights in the near future under more pleasing circumstances.
Clearly a cut-and-paste reply. "it is evitable that in some occasions, the demand of a specific drink is higher than what is available" well, I guess that is especially true when the supply of their most popular drink is zero before the flight even starts!
We truly appreciate your taking the time to write to us and share your comments on our services. Constructive feedback plays a vital role in highlighting problem areas and enables us to improve our services. Comments such as yours are an important part of this process. Please be assured that we have highlighted your feedback to our Catering department and Cabin Services team for their information and reference.
Once again, we sincerely apologise if the service provided did not meet your expectations. We look forward to serving you again onboard one of our flights in the near future under more pleasing circumstances.
Feb 18, 2016, 12:25 am
#15
Join Date: Jan 2016
Programs: QR Gold
Posts: 146
So here is the response I received from QR Customer Care:
We are sorry to learn of your disappointment that your choice of drink was unavailable on board [flight details removed]. While we endeavour to uplift a balanced number of beverage choices on board our flight, it is evitable that in some occasions, the demand of a specific drink is higher than what is available.
We truly appreciate your taking the time to write to us and share your comments on our services. Constructive feedback plays a vital role in highlighting problem areas and enables us to improve our services. Comments such as yours are an important part of this process. Please be assured that we have highlighted your feedback to our Catering department and Cabin Services team for their information and reference.
Once again, we sincerely apologise if the service provided did not meet your expectations. We look forward to serving you again onboard one of our flights in the near future under more pleasing circumstances.
Clearly a cut-and-paste reply. "it is evitable that in some occasions, the demand of a specific drink is higher than what is available" well, I guess that is especially true when the supply of their most popular drink is zero before the flight even starts!We truly appreciate your taking the time to write to us and share your comments on our services. Constructive feedback plays a vital role in highlighting problem areas and enables us to improve our services. Comments such as yours are an important part of this process. Please be assured that we have highlighted your feedback to our Catering department and Cabin Services team for their information and reference.
Once again, we sincerely apologise if the service provided did not meet your expectations. We look forward to serving you again onboard one of our flights in the near future under more pleasing circumstances.