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QR to and from Bangkok (BKK) - Non Lounge Discussion

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Old Nov 5, 2015, 10:10 am
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: Matt4
QR to and from Bangkok

What to expect
A recent trip report for this journey, can be found here:

Photos of the Cabin
You will find photos galore of the J cabin on the A380 and 777 which are some of the aircrafts QR use on the DOH-BKK-DOH route.

You will find photos galore of the F cabin on the A380 here.

Aircraft Layouts
A380: 1-2-1 layout in F and J, 3-4-3 (Lower deck) and 2-4-2 (Upper deck, only accessible for OneWorld status passengers unless the lower deck is full) in Y
787: 1-2-1 layout in J and 3-3-3 in Y
777: 2-2-2 layout in J, 3-3-3 or 3-4-3 (QR834 DOH-BKK-HAN, QR835 HAN-BKK-DOH) in Y
A340-600: 2-2-2 layout in J and 2-4-2 in Y

Which Lounge should I use at BKK?
There are multiple lounges to use in Bangkok, and the best option for you will likely be determined by the time of your flight, and the location of your departure gate.

QR are in the process of opening their own lounge in Bangkok, but as of April 2016, we know very little other than it will be located on Concourse D. Until then, QR recommend J and F passengers use the lounges provided by Thai Airways. These lounges are scattered throughout the airport.

For F passengers, you will get an invitation to use the Thai Airways Royal First Lounge, which is located on Concourse E. It is a small area, but QR no longer have an Agreement to use the larger Thai Airways Royal First Lounge on Concourse D. The small area is roped off, and there is a small menu (no buffet), with a decent drinks selection.

For J passengers, and Y passengers with status (Silver and higher) you will receive an invitation to use the Thai Airways Royal Silk Lounge. These are located on Concourse C, Concourse D, and Concourse E. A map of the lounges can be found here.


OneWorld Emerald or Sapphire card holders or F or J passengers have also access to two lounges situated on or near the 3rd floor, Concourse G: the recently-opened (2015) Cathay Pacific Lounge (04:00 to between 18:30 and 01:00), and the Japan Airlines lounge (05:45-09:55, 18:00-00:40). While the CX and JL lounges are quite close together, they can be a distance from the QR gates - so keep an eye on the time!


Connecting from Thai (TG) domestic
Thai will through check-in your bags and facilitate you as a "CIQ" passenger through an airside transfer at BKK. They will do this even if you are travelling to BKK on a completely separate TG ticket, but you will need to show evidence of the QR flight (ticket number or online check-in receipt). This is based on leaving from Chiang Mai, but should work for other Thai airports.

The process is particularly useful in avoiding security queues landside to airside at BKK, and gets neatly around QR's restrictions on check-in opening times at the airport.

CIQ stands for Customs Immigration and Quarantine: nothing to do with Chiquimula airport in Guatamala


Will I be given pyjamas and an amenity kit? Reports vary, but have a look at this thread before flying to prepare your expectations -

What meals are served? This is dependent on the timing of your flight and class of travel, but 1 or 2 full meals are usually offered by QR. Menus can be found via the QR Dashboard. F menus and Y menus are here.

Will I be offered Fast-Track through Immigration?
- Departure from BKK : you will get a Fast-Track (Premium Lane) voucher if travelling in J or F, or travelling in Y with Silver, Gold or Platinum status.
- Arrival to BKK : if you are traveling in J or F, you will be provided with a Fast-Track voucher upon landing in Bangkok. Hold on to your boarding pass as you deplane, as the brown Fast Track vouchers are sometimes given out at the top of the gate rather than on the plane. If you are traveling in Y with Silver, Gold or Platinum status, you have to request the Fast-Track voucher at the QR agent at the gate.

What time does check-in open? Check in opens 3 hours before your departure time. QR police this quite strictly.
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QR to and from Bangkok (BKK) - Non Lounge Discussion

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Old Dec 14, 2017, 12:20 am
  #1471  
 
Join Date: Dec 2011
Posts: 96
I was at QR transfer desk desk Saturday afternoon and inquired about the lounge. They informed that the management has refused to accept the facilities in the new lounge just before it was supposed to open in November (after previous delays). Its now being restructered and will open "next year"

Last edited by Pedersens; Dec 14, 2017 at 12:23 am Reason: spelling
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Old Dec 14, 2017, 1:33 am
  #1472  
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Originally Posted by Pedersens
I was at QR transfer desk desk Saturday afternoon and inquired about the lounge. They informed that the management has refused to accept the facilities in the new lounge just before it was supposed to open in November (after previous delays). Its now being restructered and will open "next year"
Massive thanks for the update!

M
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Old Dec 14, 2017, 4:35 am
  #1473  
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Originally Posted by Pedersens
I was at QR transfer desk desk Saturday afternoon and inquired about the lounge. They informed that the management has refused to accept the facilities in the new lounge just before it was supposed to open in November (after previous delays). Its now being restructered and will open "next year"
After hearing about AAB's complaints about Airbus products and now this, I'm not sure that I'd have a lot of interest in doing business with these guys. They're definitely demanding customers.
Dr. HFH is offline  
Old Dec 14, 2017, 6:14 am
  #1474  
 
Join Date: Sep 2015
Posts: 795
I'd be interested to hear if this relates to poor finishes and workmanship or changes to the agreed design and layout. Projects like this do seem to take an age to complete. Perhaps we should have a sweepstake on the opening date? I have a few BKK trips early next year so maybe I'll get lucky...
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Old Dec 14, 2017, 6:44 am
  #1475  
TPJ
 
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Originally Posted by Pedersens
I was at QR transfer desk desk Saturday afternoon and inquired about the lounge. They informed that the management has refused to accept the facilities in the new lounge just before it was supposed to open in November (after previous delays). Its now being restructered and will open "next year"
Isn't it ridiculous? So for another year or so QR premium passengers will be sent to mediocre TG lounges (not to even mention that it is most likely more expensive to pay for access for hundreds of passengers rather than maintain own lounge).
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Old Dec 14, 2017, 6:59 am
  #1476  
 
Join Date: Jan 2015
Programs: QR Platinum
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Originally Posted by TPJ
Isn't it ridiculous? So for another year or so QR premium passengers will be sent to mediocre TG lounges
i never use the TG longe but go instead to the much better Cathay Pacific lounge to which QR business class ticket passenger have access or even if you are in economy you have access if you are at least Oneworld Saphir
Crisu69 is offline  
Old Dec 14, 2017, 4:06 pm
  #1477  
 
Join Date: Aug 2017
Location: CPH-BKK-USM
Programs: QR Plat ( Y-Commuter)
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Originally Posted by Crisu69
i never use the TG longe but go instead to the much better Cathay Pacific lounge to which QR business class ticket passenger have access or even if you are in economy you have access if you are at least Oneworld Saphir
So a QR boardingcard and a OW goldcard is good enough for entrance at that lounge? Why do they keep print out those invitations to the TG lounge at check in for gold and plat if better lounges are avaibel? Just curious..
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Old Dec 14, 2017, 4:38 pm
  #1478  
 
Join Date: Aug 2015
Location: USA
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Originally Posted by Flying Bosun
So a QR boardingcard and a OW goldcard is good enough for entrance at that lounge? Why do they keep print out those invitations to the TG lounge at check in for gold and plat if better lounges are avaibel? Just curious..
Yes it is good enough, In fact, The OW card is not needed, Just the QR biz or above boarding card.
capin is offline  
Old Dec 14, 2017, 9:24 pm
  #1479  
 
Join Date: Jan 2016
Location: LON
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It's probably a customer service thing - give the passenger a physical invitation to remind them where they are supposed to go...
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Old Dec 16, 2017, 5:08 am
  #1480  
 
Join Date: Dec 2014
Location: PAR
Programs: QR Plat, Accor Plat
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Originally Posted by Flying Bosun
Why do they keep print out those invitations to the TG lounge at check in for gold and plat if better lounges are avaibel? Just curious..
Because paying for TG lounge is probably cheaper than CX or JL lounge for QR...
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Matt4 is offline  
Old Dec 17, 2017, 7:03 am
  #1481  
 
Join Date: Jun 2009
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For what it’s worth, the big boss appears to favour the TG Silk lounge - HE was on the 833 last night and was escorted by an entourage of at least 15 QR staff to the lounge. Of course it helps that the Silk lounge has private rooms that can be cordoned off for VIP guests such as him, so his preference/experience may not be much guide for the rest of us ...
Also, he dropped his bags and strolled off accompanied by a smaller group for about 20 mins - presumably to inspect the under-construction QR lounge. He seemed in good spirits after - maybe there is hope for an opening in the coming months
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flyingnomad is online now  
Old Dec 17, 2017, 1:21 pm
  #1482  
 
Join Date: May 2012
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Originally Posted by Crisu69
i never use the TG longe but go instead to the much better Cathay Pacific lounge to which QR business class ticket passenger have access or even if you are in economy you have access if you are at least Oneworld Saphir
Oh yes, the CX lounge is slightly better than the TG lounge because of the bar and ambiance. It's nice to sit in a lounge that's clean and well lit.
Slightly is used because the food is mediocre and limited. I believe it is sourced from TG catering.
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Transpacificflyer is offline  
Old Jan 1, 2018, 2:51 am
  #1483  
 
Join Date: Aug 2013
Posts: 128
So when is the new lounge opening? I cannot wait !!!!
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Old Jan 1, 2018, 4:35 am
  #1484  
 
Join Date: Jan 2016
Location: LON
Programs: BAEC
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Originally Posted by pandalama
So when is the new lounge opening? I cannot wait !!!!
When it's ready and not before.
CX all the way until then.
SullyofDoha likes this.
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Old Jan 1, 2018, 7:45 am
  #1485  
 
Join Date: Aug 2015
Location: USA
Programs: BA Silver
Posts: 812
Lounges tonight

Im on the qr837 tonight in j (jan 2nd early am strictly speaking). Just looked on the internet and I think the cx lounge is closed. Anyone know what’s the next best at this hour please?
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