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Old Feb 28, 2013, 5:09 am
  #1  
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Join Date: Apr 2012
Posts: 213
Qatar's Improving Customer Service
I thought I'd add another story of improving customer service. I had lost my credit card and had it replaced. I used the online support to ask what my options were and whether or not I could take a statement at check in.

I received a reply 19 minutes later telling me that it had been verified by visa and they have put a note on my booking that the card does not need to be shown at check in. 19 minutes! I was expecting to wait 19 days for a response! Let's hope this is a sign of things to come. I had visions of having to get to the London Office. Thanks Qatar
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Old Feb 28, 2013, 6:16 am
  #2  
 
Join Date: Jan 2013
Location: Vancouver
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Yip
I had good service too. I applied for a refund online, got an email a few hours later saying it was processed, and the money was back in my account after a few days.
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Old Feb 28, 2013, 8:37 am
  #3  
 
Join Date: Jul 2012
Location: SE Asia
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Originally Posted by Skoodledoo
I thought I'd add another story of improving customer service. I had lost my credit card and had it replaced. I used the online support to ask what my options were and whether or not I could take a statement at check in.

I received a reply 19 minutes later telling me that it had been verified by visa and they have put a note on my booking that the card does not need to be shown at check in. 19 minutes! I was expecting to wait 19 days for a response! Let's hope this is a sign of things to come. I had visions of having to get to the London Office. Thanks Qatar
I would advise to take a print out of the email with you, better safe.
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Old Feb 28, 2013, 9:45 am
  #4  
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Already ahead of ya
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Old Feb 28, 2013, 12:33 pm
  #5  
 
Join Date: Nov 2010
Location: UK (EMA/LHR), NL (GRQ/AMS), SE Asia (TAC/BKK)
Programs: Eurostar Carte Blanche, QR Silver, Accor, BA
Posts: 653
Perhaps due to the new customer service centre in Eastern Europe (?)

Good to hear...
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Old Mar 1, 2013, 4:35 am
  #6  
 
Join Date: Jul 2009
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Originally Posted by InternationalLiving
Perhaps due to the new customer service centre in Eastern Europe (?)

Good to hear...

Can you tell more?


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Old Mar 1, 2013, 9:35 am
  #7  
 
Join Date: Nov 2010
Location: UK (EMA/LHR), NL (GRQ/AMS), SE Asia (TAC/BKK)
Programs: Eurostar Carte Blanche, QR Silver, Accor, BA
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Just something I was told by a Qatar exec... they mentioned it had just opened.
Found the news release here: http://www.qatarairways.com/english_...lease_20121003
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Old Mar 1, 2013, 11:14 pm
  #8  
 
Join Date: Jul 2009
Posts: 589
Originally Posted by InternationalLiving
Just something I was told by a Qatar exec... they mentioned it had just opened.
Found the news release here: http://www.qatarairways.com/english_...lease_20121003
Thank you for the link.

Does that mean calls to the C/S line at DOH will be re-routed to Poland now instead of Oman?
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Old Mar 2, 2013, 7:15 am
  #9  
 
Join Date: Nov 2010
Location: UK (EMA/LHR), NL (GRQ/AMS), SE Asia (TAC/BKK)
Programs: Eurostar Carte Blanche, QR Silver, Accor, BA
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No problem...
Possibly (?) I don't know if they get re-routed automatically or what... I could ask if you are interested though...
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Old Mar 3, 2013, 4:22 am
  #10  
 
Join Date: Jul 2009
Posts: 589
Originally Posted by InternationalLiving
No problem...
Possibly (?) I don't know if they get re-routed automatically or what... I could ask if you are interested though...
That's kind, but don't bother.

My idea behind that question was: Calling Poland is much cheaper then Qatar/Oman. Of course someone has to reveal the Polish number.

On the other side, I have a nice ctc @FRA so I really don't need.

Thanks again!
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Old Mar 3, 2013, 12:29 pm
  #11  
 
Join Date: Nov 2010
Location: UK (EMA/LHR), NL (GRQ/AMS), SE Asia (TAC/BKK)
Programs: Eurostar Carte Blanche, QR Silver, Accor, BA
Posts: 653
oooh, I see your reasoning now. Good question. I suppose that would be too generous It always helps to know someone in the company as in your case though

I will try and find out nonetheless next time I'm in Doha in a couple weeks, whether this number will become visible...
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Old Mar 3, 2013, 6:42 pm
  #12  
 
Join Date: Feb 2011
Location: LCY, LGW, LHR
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Posts: 160
Qatar's Improving Customer Service
That is probably why I had to wait for three months to get a reply from WR CS
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Old Mar 3, 2013, 9:12 pm
  #13  
 
Join Date: Nov 2008
Location: New York, Atlanta, Amsterdam, KSAV
Programs: QR Gold, EK, Accor, SPG Gold, Hilton Gold VIP, Delta
Posts: 422
Originally Posted by Fan2502
My idea behind that question was: Calling Poland is much cheaper then Qatar/Oman. Of course someone has to reveal the Polish number.
I use skype and call the U.S. toll free number, skype does not charge for those types of calls.
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