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[NEWBIE LOUNGE] Ask your questions here. Flame free

[NEWBIE LOUNGE] Ask your questions here. Flame free

Old May 17, 22, 1:44 am
  #5806  
 
Join Date: Jan 2013
Location: London, UK
Programs: QF, TK, VA, SQ
Posts: 600
Originally Posted by Steffi PB View Post
The original flight was from MEL to AKL, but now they only fly through Brisbane or Adelaide. My question is, if I have the right to my October flight since they already confirmed it and everything or if they can tell me that my flight is invalid when I arrive at the airport (since the promo code was only valid till June).
As I understand it, if your ticket is issued by Qatar airways (ie the e ticket number starts with 157-) then they have an obligation to fly you to AKL.

If they have changed the routes they fly to, their obligation to you still exists and they need to get you to your final destination. This is known as an involuntary change, and will/should trump any question of cost of fare, or in your case promotional fare.

Now, if on the other hand, the flights you wish to change to would fall outside the validity dates of your ticket, that would get more complex, but I dont know your exact situation. It may be worth calling up again and speaking to someone else, to see if you get a different answer?
pythonisman is offline  
Old May 17, 22, 2:10 am
  #5807  
 
Join Date: Dec 2009
Location: ADL
Programs: QFF, AAdvantage, All
Posts: 1,101
Originally Posted by Steffi PB View Post
The original flight was from MEL to AKL, but now they only fly through Brisbane or Adelaide.
Has QR replaced the now defunct MEL-AKL or is it still in your booking but listed as not confirmed ?
LukeO9 is offline  
Old May 17, 22, 5:21 am
  #5808  
 
Join Date: Jan 2016
Location: LON
Programs: BAEC
Posts: 3,043
Originally Posted by Steffi PB View Post
The original flight was from MEL to AKL, but now they only fly through Brisbane or Adelaide. My question is, if I have the right to my October flight since they already confirmed it and everything or if they can tell me that my flight is invalid when I arrive at the airport (since the promo code was only valid till June).
Originally Posted by pythonisman View Post
As I understand it, if your ticket is issued by Qatar airways (ie the e ticket number starts with 157-) then they have an obligation to fly you to AKL.

If they have changed the routes they fly to, their obligation to you still exists and they need to get you to your final destination. This is known as an involuntary change, and will/should trump any question of cost of fare, or in your case promotional fare.

Now, if on the other hand, the flights you wish to change to would fall outside the validity dates of your ticket, that would get more complex, but I dont know your exact situation. It may be worth calling up again and speaking to someone else, to see if you get a different answer?
Originally Posted by LukeO9 View Post
Has QR replaced the now defunct MEL-AKL or is it still in your booking but listed as not confirmed ?
Agree with all of the above, QR have an obligation to get you to AKL, they have made an involuntary change.

What might have clouded the conversation is what you tried to ask for. You probably have no interest in going via MEL, you just need to get to AKL, and for QR that probably means rerouting you via Brisbane or Adelaide. To be clear this is an involuntary change due to actions taken that impact your original ticket by Qatar. But you have ONE shot at changing it, whatever you agree to, that's it, don't expect any more free changes unless there is another invol change.

These conversations are better when you have a clear idea of what you want, so have a look on the QR website and look at their timetable for flights between DOH and AKL on dates when you could fly - this could be a few days or so either side of your original booked journey. Then expand the search to now include your origin for the appropriate connections. Have a few options in order of preference. Then call up, mention that you need to sort out an involuntary change because of a cancellation of your route via MEL to get to AKL, and this is what I would like to suggest... Start with your best option and work down. If the first option is not acceptable ask what the rebooking parameters are. If what is offered does not work for you, request that NO changes are made to your ticket, hang up, and review your options and maybe ask here for some more advice.
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Old May 17, 22, 2:20 pm
  #5809  
 
Join Date: Nov 2007
Posts: 6
I was REALLY excited for my first QSuite trip, but it went horribly wrong.

I recently completed a flight on Qatar Q Suite from MSP - DFW - (ATL -- oops!) - DOH - BLR - MLE - DOH - DFW - MSP

2 Questions.

1. Flight was delayed 5 hours, in DFW, then cancelled due to mechanical issues. It was handled VERY poorly (terrible communication, fights with passengers at terminal, horrible queues to find new flights, poor hotel overnight at DFW, etc.). Eventually after a night in Dallas, re-route through ATL, I made it to my final destination a day later. Is there any chance to get a credit / partial refund?
2. My baggage was lost, then found, but didn't arrive at my destination in India until 3 days later. Trust me, finding clothes, underwear, soap, etc. for 2 people in India when just arriving after 72 hours in transit is NOT ideal. How do I get reimbursed for this? I can't find anything on their website, emails don't get ANY response.
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Old May 17, 22, 4:00 pm
  #5810  
FlyerTalk Evangelist
 
Join Date: Apr 2001
Location: MEL CHC
Posts: 19,682
Originally Posted by Steffi PB View Post
The original flight was from MEL to AKL, but now they only fly through Brisbane or Adelaide. My question is, if I have the right to my October flight since they already confirmed it and everything or if they can tell me that my flight is invalid when I arrive at the airport (since the promo code was only valid till June).
Originally Posted by LukeO9 View Post
Has QR replaced the now defunct MEL-AKL or is it still in your booking but listed as not confirmed ?
QR never had a MEL-AKL flight to my knowledge. For a time they did sell flights by NZ/QF to AKL in conjunction with DOH-MEL flights as a tag on. QR used to have DOH-BNE-AKL that was replaced by DOH-ADL-AKL (3 days a week service). This QR to AKL service was introduced in the pandemic. On the days QR do not operate to AKL Qatar will still include QF/JQ/NZ for the trans Tasman sector. As a frequent MEL-NZ traveller I keep a good track of trans Tasman airlines/routes.

What was the flight number MEL-AKL?
Any way if you have a confirmed e-ticket unlikely you will be asked to pay extra a check in. But FT is not Qatar Airlines.

Edit
Offish topic
17 May Flight mystery: Qatar Airways passengers stranded in Auckland
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Last edited by Mwenenzi; May 17, 22 at 9:04 pm
Mwenenzi is offline  
Old May 18, 22, 6:56 pm
  #5811  
 
Join Date: Feb 2016
Posts: 39
I'm flying economy and paid for Al Morujan lounge access. However, I wanted this to be applied to my return leg, yet currently the booking is showing for the outbound leg. I looked through manage my trip and didn't see a way to change this. Any ideas how to change? Can CS change this if an agent actually answers an email or picks up the phone?
phuket_j is offline  
Old May 21, 22, 3:12 am
  #5812  
 
Join Date: Feb 2006
Posts: 701
What Lounge at Doha?

Hi, I'm platinum with QR flying J upgraded with Q credits and will be transiting with my wife who has no status flying on an AA J award. What lounge can we both access at Doha? Thanks.
riced is offline  
Old May 22, 22, 9:13 am
  #5813  
 
Join Date: Dec 2002
Programs: QR Plat
Posts: 2,296
Quick question on an odd combination of factors I've not had before:
If booking in F (BKK-DOH-LHR), and using cash + avios, will there still be access to Al Safwa in Doha for a platinum card holder?

Anyone know?

TIA,
-A
ph-ndr is offline  
Old May 22, 22, 9:10 pm
  #5814  
 
Join Date: Mar 2017
Programs: QR Platinum, Star Alliance Gold (LH Sen)
Posts: 667
Originally Posted by ph-ndr View Post
Quick question on an odd combination of factors I've not had before:
If booking in F (BKK-DOH-LHR), and using cash + avios, will there still be access to Al Safwa in Doha for a platinum card holder?

Anyone know?

TIA,
-A
As cash + avios results in the same booking class as paying just with cash, you anyway should have access to Al Safwa as you are travellng in F.
We are on BKK - DOH next week in Business, as well cash + avios, and in MMB Al Safwa shows "included", as we are 2 Platinums....
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Old May 22, 22, 9:25 pm
  #5815  
NoY
 
Join Date: Nov 2004
Location: Phuket
Programs: BA/Sapphire, ITA/ST Elite+, EY Gold, Hilton Diamond, Marriott Titanium, IHG Dia. Amb, Amex Plat
Posts: 5,111
Originally Posted by ISTFlyer View Post
If you decide to credit to BAEC -> Al Mourjan Lounge
If you decide to credit to QRPC -> QR Silver Lounge

Upgrades does not include lounge access, thus lounge access would be based on your status.
I am curious if the above still applies? I fly this week...
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Old May 23, 22, 3:14 am
  #5816  
 
Join Date: Feb 2006
Posts: 701
Originally Posted by riced View Post
Hi, I'm platinum with QR flying J upgraded with Q credits and will be transiting with my wife who has no status flying on an AA J award. What lounge can we both access at Doha? Thanks.
Where is the 'First Class' lounge in Doha as that is what is stated on MMB?
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Old May 23, 22, 3:19 am
  #5817  
FlyerTalk Evangelist
 
Join Date: Jul 2011
Location: Tokyo
Programs: JAL Metal Card (OWE), SAS Eurobonus Diamond (*G), Marriott Ambassador (LTP), Tokyu Hotels Platinum
Posts: 17,599
Originally Posted by riced View Post
Where is the 'First Class' lounge in Doha as that is what is stated on MMB?
Technically, an upgraded ticket does not give access to AM. So it should be the first class lounge due to platinum status. The first class lounge has been closed for a long while, and the AM has been the substitute. The Gold lounge has been rumoured for a long while which should be the replacement for the first class lounge.

I noticed Friday that there is a fully decorated lounge area by the north node, above where the escalators goes down to the D and E bus gates, not sure if that is supposed to be the gold lounge.
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Old May 23, 22, 2:37 pm
  #5818  
 
Join Date: Jan 2015
Programs: BAEC Gold
Posts: 1,314
The cheapest QR J tickets say 'seat selection for a fee'

Does this still apply to OWE status pax?
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Old May 24, 22, 1:20 am
  #5819  
 
Join Date: Jan 2013
Location: London, UK
Programs: QF, TK, VA, SQ
Posts: 600
Originally Posted by Agent69 View Post
The cheapest QR J tickets say 'seat selection for a fee'

Does this still apply to OWE status pax?
Not in my experience, but also note that on Q suite flights often the centre quads are blocked out (unless you have a group of four).

If youre in a couple you can get allocated one of the centre pairs but sometimes need to speak to QR to make that happen.
pythonisman is offline  
Old May 24, 22, 4:11 am
  #5820  
 
Join Date: Apr 2021
Posts: 17
Hi,

I've got my first flights on QR coming up and had a couple of questions:
I originally booked BER - DOH - DXB in Y, I upgraded with cash and booking now shows as BER-DOH with Fare class I and DOH-DXB fare class A. Do either of these fare classes give business/ first lounge access?

I've got around ~2 hours for the connection, is there even any point in trying to go to the lounge?
elbirchos is offline  

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