[NEWBIE LOUNGE] Ask your questions here. Flame free
#5806
Join Date: Jan 2013
Location: London, UK
Programs: QF, TK, VA, SQ
Posts: 695
The original flight was from MEL to AKL, but now they only fly through Brisbane or Adelaide. My question is, if I have the right to my October flight since they already confirmed it and everything or if they can tell me that my flight is invalid when I arrive at the airport (since the promo code was only valid till June).
If they have changed the routes they fly to, their obligation to you still exists and they need to get you to your final destination. This is known as an involuntary change, and will/should trump any question of cost of fare, or in your case promotional fare.
Now, if on the other hand, the flights you wish to change to would fall outside the validity dates of your ticket, that would get more complex, but I don’t know your exact situation. It may be worth calling up again and speaking to someone else, to see if you get a different answer?
#5807
Join Date: Dec 2009
Location: ADL
Programs: QFF, AAdvantage, All
Posts: 1,137
#5808
Join Date: Jan 2016
Location: LON
Programs: BAEC
Posts: 3,915
The original flight was from MEL to AKL, but now they only fly through Brisbane or Adelaide. My question is, if I have the right to my October flight since they already confirmed it and everything or if they can tell me that my flight is invalid when I arrive at the airport (since the promo code was only valid till June).
As I understand it, if your ticket is issued by Qatar airways (ie the e ticket number starts with 157-) then they have an obligation to fly you to AKL.
If they have changed the routes they fly to, their obligation to you still exists and they need to get you to your final destination. This is known as an involuntary change, and will/should trump any question of cost of fare, or in your case promotional fare.
Now, if on the other hand, the flights you wish to change to would fall outside the validity dates of your ticket, that would get more complex, but I don’t know your exact situation. It may be worth calling up again and speaking to someone else, to see if you get a different answer?
If they have changed the routes they fly to, their obligation to you still exists and they need to get you to your final destination. This is known as an involuntary change, and will/should trump any question of cost of fare, or in your case promotional fare.
Now, if on the other hand, the flights you wish to change to would fall outside the validity dates of your ticket, that would get more complex, but I don’t know your exact situation. It may be worth calling up again and speaking to someone else, to see if you get a different answer?
What might have clouded the conversation is what you tried to ask for. You probably have no interest in going via MEL, you just need to get to AKL, and for QR that probably means rerouting you via Brisbane or Adelaide. To be clear this is an involuntary change due to actions taken that impact your original ticket by Qatar. But you have ONE shot at changing it, whatever you agree to, that's it, don't expect any more free changes unless there is another invol change.
These conversations are better when you have a clear idea of what you want, so have a look on the QR website and look at their timetable for flights between DOH and AKL on dates when you could fly - this could be a few days or so either side of your original booked journey. Then expand the search to now include your origin for the appropriate connections. Have a few options in order of preference. Then call up, mention that you need to sort out an involuntary change because of a cancellation of your route via MEL to get to AKL, and this is what I would like to suggest... Start with your best option and work down. If the first option is not acceptable ask what the rebooking parameters are. If what is offered does not work for you, request that NO changes are made to your ticket, hang up, and review your options and maybe ask here for some more advice.
#5809
Join Date: Nov 2007
Posts: 6
I was REALLY excited for my first QSuite trip, but it went horribly wrong.
I recently completed a flight on Qatar Q Suite from MSP - DFW - (ATL -- oops!) - DOH - BLR - MLE - DOH - DFW - MSP
2 Questions.
1. Flight was delayed 5 hours, in DFW, then cancelled due to mechanical issues. It was handled VERY poorly (terrible communication, fights with passengers at terminal, horrible queues to find new flights, poor hotel overnight at DFW, etc.). Eventually after a night in Dallas, re-route through ATL, I made it to my final destination a day later. Is there any chance to get a credit / partial refund?
2. My baggage was lost, then found, but didn't arrive at my destination in India until 3 days later. Trust me, finding clothes, underwear, soap, etc. for 2 people in India when just arriving after 72 hours in transit is NOT ideal. How do I get reimbursed for this? I can't find anything on their website, emails don't get ANY response.
I recently completed a flight on Qatar Q Suite from MSP - DFW - (ATL -- oops!) - DOH - BLR - MLE - DOH - DFW - MSP
2 Questions.
1. Flight was delayed 5 hours, in DFW, then cancelled due to mechanical issues. It was handled VERY poorly (terrible communication, fights with passengers at terminal, horrible queues to find new flights, poor hotel overnight at DFW, etc.). Eventually after a night in Dallas, re-route through ATL, I made it to my final destination a day later. Is there any chance to get a credit / partial refund?
2. My baggage was lost, then found, but didn't arrive at my destination in India until 3 days later. Trust me, finding clothes, underwear, soap, etc. for 2 people in India when just arriving after 72 hours in transit is NOT ideal. How do I get reimbursed for this? I can't find anything on their website, emails don't get ANY response.
#5810
FlyerTalk Evangelist
Join Date: Apr 2001
Location: MEL CHC
Posts: 21,017
The original flight was from MEL to AKL, but now they only fly through Brisbane or Adelaide. My question is, if I have the right to my October flight since they already confirmed it and everything or if they can tell me that my flight is invalid when I arrive at the airport (since the promo code was only valid till June).
What was the flight number MEL-AKL?
Any way if you have a confirmed e-ticket unlikely you will be asked to pay extra a check in. But FT is not Qatar Airlines.
Edit
Offish topic
17 May Flight mystery: Qatar Airways passengers stranded in Auckland
Last edited by Mwenenzi; May 17, 2022 at 8:04 pm
#5811
Join Date: Feb 2016
Posts: 75
I'm flying economy and paid for Al Morujan lounge access. However, I wanted this to be applied to my return leg, yet currently the booking is showing for the outbound leg. I looked through manage my trip and didn't see a way to change this. Any ideas how to change? Can CS change this if an agent actually answers an email or picks up the phone?
#5813
Join Date: Dec 2002
Programs: QR Plat
Posts: 2,434
Quick question on an odd combination of factors I've not had before:
If booking in F (BKK-DOH-LHR), and using cash + avios, will there still be access to Al Safwa in Doha for a platinum card holder?
Anyone know?
TIA,
-A
If booking in F (BKK-DOH-LHR), and using cash + avios, will there still be access to Al Safwa in Doha for a platinum card holder?
Anyone know?
TIA,
-A
#5814
Join Date: Mar 2017
Programs: QR Platinum, Star Alliance Gold (LH Sen)
Posts: 764
We are on BKK - DOH next week in Business, as well cash + avios, and in MMB Al Safwa shows "included", as we are 2 Platinums....
#5815
Join Date: Nov 2004
Location: Phuket
Programs: SQ *Gold, BA, QR, EY, Hilton Diamond, IHG Platinum, Marriott Gold, Amex Platinum
Posts: 5,269
#5816
Join Date: Feb 2006
Posts: 712
#5817
FlyerTalk Evangelist
Join Date: Jul 2011
Location: Tokyo
Programs: JAL Metal Card (OWE), SAS Eurobonus Gold (*G), Marriott Titanium (LTP), Tokyu Hotels Platinum
Posts: 21,156
I noticed Friday that there is a fully decorated lounge area by the north node, above where the escalators goes down to the D and E bus gates, not sure if that is supposed to be the gold lounge.
#5819
Join Date: Jan 2013
Location: London, UK
Programs: QF, TK, VA, SQ
Posts: 695
If you’re in a couple you can get allocated one of the centre pairs but sometimes need to speak to QR to make that happen.
#5820
Join Date: Apr 2021
Posts: 18
Hi,
I've got my first flights on QR coming up and had a couple of questions:
I originally booked BER - DOH - DXB in Y, I upgraded with cash and booking now shows as BER-DOH with Fare class I and DOH-DXB fare class A. Do either of these fare classes give business/ first lounge access?
I've got around ~2 hours for the connection, is there even any point in trying to go to the lounge?
I've got my first flights on QR coming up and had a couple of questions:
I originally booked BER - DOH - DXB in Y, I upgraded with cash and booking now shows as BER-DOH with Fare class I and DOH-DXB fare class A. Do either of these fare classes give business/ first lounge access?
I've got around ~2 hours for the connection, is there even any point in trying to go to the lounge?