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Shuffling a ray from one place to another isn't hard, it's communicating that to the caterers, ensuring the message is received, ensuring you have someone who can come off the line to prepare the food, ensuring you have the food/utensils/work area to prepare the meal, ensuring the timing is correct so that it doesn't spoil etc. People have a habit of thinking about only one step in the chain once with no concept for how that impacts other areas of the system and whether or not it can be repeatable. Moving a tray is easy, setting the systems up to do that consistantly is much less so, thats why there's a 24 hour lead time.
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As long as there's a toy in my meal, then I'm happy. :p
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Well there is a clause on the QFF profile regarding special meals.
• A minimum of 8 hours notice is required prior to your scheduled departure time to ensure that your new request can be fulfilled. • Once a change is made, your new request will be stored in your personal profile and included in any new bookings you make with Qantas for travel on Qantas services. However, any future reservations which have already been made will not be automatically updated with your new request. You will need to contact your nearest Qantas office and advise your new special meal selection so that your booking can be updated. To enable a change to your special meal, you must confirm that you have read and consent to these conditions by checking the following box: 4 hours is short however I managed a special meal request from BKK on a TG Y trip with 4 hours notice and it was placed on top of the cart.;) |
It does warn you that catering is not assured.
Just saying if it is that important, have a backup plan. |
I think the question of "should" they cater for last minute special meal transfers depends on your perspective...From my perspective as a special meal requester, I would LOVE them to manage the whole thing better, but from the QF management standpoint, I just can't see the business case for making it a priority: I'm pretty sure the cost of implementing the fix would exceed the bottom line benefit. Call me a cynic, but I think this is what it comes down to - there just enough (special meal requests) x (situations resulting in lack of transfer) x (customers who actually feel sufficiently upset by the inconvenience) x (alternative customer options) for ANY airline to make this a priority.
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