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Old Nov 19, 2007 | 2:54 pm
  #1  
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Join Date: Aug 2004
Location: Sydney
Programs: QF Silver,PP,PCR Gold,GP, Starwood, BA Exec,
Posts: 100
2 hours and counting

On the phone to Qantas for 2 hours and counting..is that normal customer service levels!!! Its now got to joke I won't give up just to see how long it takes for someone to get back to me... I wish they would outsource to India at least someone would answer the phone.
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Old Nov 19, 2007 | 3:00 pm
  #2  
og
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Join Date: Apr 2002
Location: SYD BXG
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Posts: 13,665
More information please. Otherwise, hang up and try again!
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Old Nov 19, 2007 | 3:27 pm
  #3  
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Join Date: Aug 2004
Location: Sydney
Programs: QF Silver,PP,PCR Gold,GP, Starwood, BA Exec,
Posts: 100
Finally got lucky

Done that I hung and tried again..

1st Attempt: 21mins
2nd Attemot: 1:47mins
3rd Attempt: 2:05 min -
4th Attempt: 7mins
5th Attempt: Got lucky on the 14min mark.. -


All sorted it would seem that I have lost my ipod and phone and time calling..my fault dooh.
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Old Nov 19, 2007 | 3:32 pm
  #4  
 
Join Date: Jul 2007
Posts: 111
wow, that is terrible! i rang QF in NZ this morning to ask whether there was an online checkin baggage drop counter at ROT and i waited ~1 minute!
mind you i have needed to employ the hang-up-and-try-again technique in the past.
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Old Nov 19, 2007 | 9:53 pm
  #5  
 
Join Date: Dec 2002
Location: In Exile
Programs: QFF WP :-0, AC, FlyBuys, Porter's Liquor Store, Mother's Helper
Posts: 2,496
Well I'm still waiting for a response about a left/lost item of mine that I reported to them on Saturday.
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