JetConnects 'On Time' performance
Aug 7, 2007, 8:31 pm
#46
Join Date: Jul 2007
Location: New Zealand
Posts: 11
Seats get dusted off, occasionally vacuumed.
Tray tables, as explained get a quick wipe over either during the service (some crew keep cloths on the service cart) or during the clear-in. Otherwise, I've never seen ground crew clean tray tables in Economy. The crew in SYD usually clean business class tray tables and then seem to give up past row 4.
I was under the impression our a/c got cleaned every night, but I guess not. In the recent meeting with crew, it was mentioned by management they're looking at doing more 'deep cleans' on tiedown, which is great news for everybody. I'm not really that keen on flying on a dirty plane either =)
Tray tables, as explained get a quick wipe over either during the service (some crew keep cloths on the service cart) or during the clear-in. Otherwise, I've never seen ground crew clean tray tables in Economy. The crew in SYD usually clean business class tray tables and then seem to give up past row 4.
I was under the impression our a/c got cleaned every night, but I guess not. In the recent meeting with crew, it was mentioned by management they're looking at doing more 'deep cleans' on tiedown, which is great news for everybody. I'm not really that keen on flying on a dirty plane either =)
Aug 8, 2007, 1:58 pm
#47
Join Date: Mar 2003
Location: SYD
Programs: DJ, QF, SPG, Hilton
Posts: 2,984
FWIW, I've seen anyone clean any tables. If I get lucky, the crew may offer a round of water 2/3 through the flight... Oh, what happened to the little after dinner ice-cream that we used to get on the evening flights...?
I wonder how much lighter the aircraft will be if a proper clean is done...
I wonder how much lighter the aircraft will be if a proper clean is done...
Aug 23, 2007, 1:49 am
#49
Original Poster
Join Date: Apr 2001
Location: Auckland, New Zealand
Posts: 205
OT I know but check out PacificBlue's schedule they released today. Two 180 seat B738 aircraft being run from 0600 to 2100 each day with no more than a 30 min turnaround the whole day. Good luck donald duck keeping to that schedule!
Aug 23, 2007, 2:40 pm
#50
Moderator, Hilton Honors
Join Date: Nov 2003
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Posts: 71,422
I've discussed this further on the Pacific Blue NZ domestic thread.
Aug 24, 2007, 3:16 pm
#52
FlyerTalk Evangelist
Join Date: Nov 2004
Location: Melbourne
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My AKL - WLG flight this morning went at the time scheduled, but not the flight number.
NZ405 instead of QF4003!
Thanks to Kiwi Flyer for guesting me in to the AKL Koru Club. ^
NZ405 instead of QF4003!
Thanks to Kiwi Flyer for guesting me in to the AKL Koru Club. ^
Sep 16, 2007, 12:40 am
#53
Moderator, Hilton Honors
Join Date: Nov 2003
Location: on a short leash
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Posts: 71,422
Management has aknowledged in a recent meeting that we need to make more informed PA's during disrupt situations instead of "Mechanical Reasons" - more often than not you will find a flight has been delayed on sector one, and the delay just continues on for the rest of the day.
C'mon 2/12 on time is ridiculous, as is the number of tickets I've got floating around half used and/or rebooked due to flight cancellations, diversions and trips in vain. I think I now have about 7 or 8 such tickets.
Sep 18, 2007, 2:13 am
#54
Original Poster
Join Date: Apr 2001
Location: Auckland, New Zealand
Posts: 205
Yep seems to be a big issue still, lots of complaints around my office the last few weeks. I got my nice new QF gold card in the mail today but no way am I going back to any jetconnect services if I can help it.
Do Qantas HQ appreicate the damage being done to their brand in NZ by JetConnects performance? More to the point, do they care? The JC staff are better (in my experience) but if your going away for a days work you kinda need to be there before lunchtime.
Do Qantas HQ appreicate the damage being done to their brand in NZ by JetConnects performance? More to the point, do they care? The JC staff are better (in my experience) but if your going away for a days work you kinda need to be there before lunchtime.
Sep 18, 2007, 5:01 am
#55
Join Date: Jun 2007
Posts: 278
Yep seems to be a big issue still, lots of complaints around my office the last few weeks. I got my nice new QF gold card in the mail today but no way am I going back to any jetconnect services if I can help it.
Do Qantas HQ appreicate the damage being done to their brand in NZ by JetConnects performance? More to the point, do they care? The JC staff are better (in my experience) but if your going away for a days work you kinda need to be there before lunchtime.
Do Qantas HQ appreicate the damage being done to their brand in NZ by JetConnects performance? More to the point, do they care? The JC staff are better (in my experience) but if your going away for a days work you kinda need to be there before lunchtime.
Without passing the buck further, as you and many others are aware, Qantas is absolutely stretched fleet wise at the moment due to the late delivery of the A380. This is being compensated with money from Airbus but the bigger picture is you guys out there who, as you said dont want to travel with us while this mess continues. The stretch has even forced a Jetconnect 734 to be operated trans tasman by mainline crew. Hopefully when this "announcement" is made in October the kinks can begin to be ironed out and we can offer an acceptable standard of OTP again.
Your comments re: Jetconnect Crew are well received, thank you.
Sep 18, 2007, 2:16 pm
#57
Join Date: Mar 2003
Location: SYD
Programs: DJ, QF, SPG, Hilton
Posts: 2,984
It's one thing to try and improve the situation, but another simply to not make it worse. From my previous experience, trans-Tasman services were generally OK, but recently, they were late too, even the 6am services...!
Sep 18, 2007, 4:11 pm
#58
Join Date: Jun 2007
Posts: 278
It completely stretched the mainline fleet which, through a ripple effect, wore down the Jetconnect fleet as it is being over utilised with trans tasman services therefore causing domestic sectors to either be extremely delayed or cancelled.
It was also the REAL reason WLG - CHC was canned, just not enough planes. More money was being made AKL - BNE so the aircraft went to that daily service instead.
yourself.. 
Sep 18, 2007, 4:33 pm
#60
Join Date: Jun 2007
Posts: 278
Well international aircraft that were to be put on Domestic/ trans tasman services are being left where they were in place of the A380 until it arrives. Some of those aircraft are 737s, some are 767s.