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-   -   How to Upgrade at check-in? (https://www.flyertalk.com/forum/qantas-frequent-flyer/431557-how-upgrade-check.html)

GibSpmuh May 12, 2005 8:54 pm

I know for me the common theme for op-up's has been almost every time flying on leisure routes that are sold out in Economy Class. I've got no doubt that if I was competing against the WP's I'd still be sitting in the back of the bus with my SG status. Though I was surprised to get the op-up to WT+ from WT on my last flight on BA from SIN-SYD (and it's convinced me to pay the extra for WT+ seats in future now, definitely echo the sentiments of others on the board in regards to that!). But apart from that, it's been routes like SYD-AYQ, BKK-SIN, GRU-EZE and SCL-IPC where various oneworld airlines have put me up the front of the plane, none of them prime time business routes I'd guess (well not the flights I was on anyway!) :D

willyroo May 12, 2005 8:54 pm

Had my first op-up this year - happened last week. BNE-CNS on a 763, which was in international configuration. The flight was full in both classes.

I checked-in 5 minutes before the flight closed, which is my normal practice - and it worked very well last year, I received about 6 op-ups. Not this year though, only 1 so far...

A rare treat - full breakfast, IFE, Dreamtime seat, Charles Heidseck Mis-en-Caves 2000 (if I wished), and good crew.

serfty May 12, 2005 9:16 pm

My only op-up of any significance was as an Emerald on QF2 LHR to BKK.

My pre-allocated 34A was printed on my BP issued in FCO that morning but it got rejected by the reader when I when to board the Flying Kangaroo. Seat 11J was my compensation. ^

d00t May 12, 2005 9:36 pm


Originally Posted by willyroo
Had my first op-up this year - happened last week. BNE-CNS on a 763, which was in international configuration. The flight was full in both classes.

I checked-in 5 minutes before the flight closed, which is my normal practice - and it worked very well last year, I received about 6 op-ups. Not this year though, only 1 so far...

Some good advice there! ;) Late checking has always been one of my theories as the majority of my intl op ups have been when I've checked in REALLY early or SUUPERR late. Then again theres been some in the middle, some not at all, and others which had other events comebined with a late check in.... one day.. maybe just one day we'll figure the magic formula out :)

Kiwi Flyer May 12, 2005 9:46 pm

Well you have to check-in, so maybe thats the common factor :p

RichardUKAus May 13, 2005 7:10 am


Originally Posted by NM
I have a theory about op-ups. Just my theory and nothing concrete about it. But I suspect when there is a need to sit groups together (ie families), the chances of someone being upgraded may well be influenced by the seat pre-allocation. For example, if they need to sit three people together on a 767, and there are no blocks of three seats together, they may look for a group of 2 unallocated seats (say E/F) and then look to move the person in the D seat to make a group of three. In such cases, they may prefer to op-up the person who was pre-allocated the D seat rather than move them into a less desirable seat.

So sometimes if your pre-allocated seats is going to simplify the check-in process for another party, you may get the op-up ahead of a higher status FF.

Now, if the person doing this allocation work has the time, they may look for high status people to move to make the space they need. But in some cases I suspect time pressures mean they may take the first such juggle that will work.

So if this theory is true, having a seat pre-allocation is going to help in the op-up gamble. And having a seat that is needed to seat a group together is going to be even better. But the hard part is know which seat that may be on the day.

Your theory is interesting; while I accept what you say about time pressures to find people to op-up to sit groups together, surely it'd be a fairly simple matter to find a lone high-status passenger, give him an op-up, and then move the other passenger into the seat now left vacant by the op-up, thus leaving a block for a family-group (or similar) to sit together? Er, I think that makes sense. That way, the higher-status pax gets the op-up, and the family gets to sit together.

But then, I too have never received an op-up, just thought that I'd add my own theory to the mix!! Interestingly, my father, who's WP, regularly seems to get op-ups on BA from Y to J when flying European flights... He's not that big a BA or QF flyer (achieves status by several LHR-SYD F Flights/year).

Richard

John68 May 13, 2005 8:07 pm

how late?
 

Originally Posted by d00t
Some good advice there! ;) Late checking has always been one of my theories as the majority of my intl op ups have been when I've checked in REALLY early or SUUPERR late.

How late did you check-in? Do you know when Qantas closes check-in for international flights?

NM May 14, 2005 3:25 pm


Originally Posted by RichardUKAus
That way, the higher-status pax gets the op-up, and the family gets to sit together.

Higher-status, Yes - Highest-status, maybe not.

QF WP May 14, 2005 10:44 pm

My last Domestic op up was December 2002; when a CSA at BNE "forgot" to debit the FF points from my account for a BNE/MEL flight. The last "real" one prior to that was a SYD/BNE flight in October 1999.

By comparison, my International record is a little better (and I'm most grateful too!) with my last "real" op up being September 2003 on BA SIN/LHR from WT+ to J (we were on our honeymoon!!). CX op upp'ed me in December 2001, AA in August 2001 (J to F, if that's classified as an upgrade) while my last with QF was in January 2001 on a domestic sector (SYD/BNE) of an Intl ticket (after a trip BNE/SYD/SIN/PER/HKG/SYD). In fact, that was my most successful op up run...3 flights in a row (SIN/PER, PER/HKG and HKG/SYD)...well, it helped that I was dating one of the FA's and the CSD simply told me to come on as the last pax and he told me where to sit in J!).

The best one overall was 6 August 2000, flying QF44 AKL/SYD (on a FF award ticket) after a Bledisloe Cup match in AKL...I was op upped from Y to F and got invited into the cockpit for the landing.

d00t May 15, 2005 6:10 am


Originally Posted by John68
How late did you check-in? Do you know when Qantas closes check-in for international flights?

The latest ive checked in is 10 minutes before scheduled departure on QF 26 bound for AKL/BNE .. the flight was running a little late and I got a nice black boarding pass, and an escort through TBIT security :)

Aisle Seat H May 15, 2005 6:30 pm

Sorry guys, but why on earth would checking in late increase your chances of an op up ? I don't get it. This amazes me, I had always assumed - as one of the reasons I guessed why I am up'ed so often is that I am one of those who generally checks-in very early - that these things work on a 'first come, first served' basis - e.g. 1 up available, first WP to check-in gets it. Would be most grateful if someone could please explain to me the Late Theory ! Ta.

Kiwi Flyer May 15, 2005 6:52 pm

My guess on the late theory is where its overbooked, IF airline holds off op-upping and less no shows than expected would mean an op-up late in the process. However, this assumes airline prefers to make the op-up at check-in rather than at lounge or gate or even onboard the a/c (for someone more important to them who has already checked in by this stage).

NB I dont subscribe to late or early check in theories.

Leumas May 15, 2005 8:03 pm

I don't think you can generalise or say 'these are the rules'. Even if there're rules, I can't see how the public will ever going to know about them...

In terms of checking in early or late, I can see both sides. My personal (very limited) Op-up experiences have always been check-in early.

If you check-in early, the airline will know you're definitely going to be on the flight. That includes those that are on connections, i.e., checked in hours ago when they checked in at their first flight. Since the airline knows you'll be there and they happen to have oversold, then they can move the early check-ins and clear the space. In fact, both my Op-Ups have been when I was on connections (my 2nd or 3rd flight of a journey).

When you check-in late, the airline often have to juggle people for seating arrangements - families, groups, elites' preferences, etc. In addition, if the number of oversold is low, they'll hold off any upgrades until absolutely necessary. Rather than playing musical chairs/seats with a large number of people, and move the minimal amount of people around, just upgrade the occasional ones and you'll be done. The airline basically have the time between closing check-in and departure to get it sorted, so just move the minimal amount of people makes sense.

Anyway, we all know for Op-ups to happen, it also needs the appropriate dance, like a rain dance and planets to align...

willyroo May 15, 2005 8:16 pm


Originally Posted by Kiwi Flyer
My guess on the late theory is where its overbooked, IF airline holds off op-upping and less no shows than expected would mean an op-up late in the process. However, this assumes airline prefers to make the op-up at check-in rather than at lounge or gate or even onboard the a/c (for someone more important to them who has already checked in by this stage).

NB I dont subscribe to late or early check in theories.

Late
Saves me waiting around an airport for a 6:00 am flight. As a WP, I have a Y seat allocated the night before. QF501 or 503 (the main flights I travel on BNE-SYD) are always full, with other WPs on full fare Y tickets waitlisting to get on. Check-in staff at lounge/QP (not gate or counter) can see (say) 3F is allocated but not filled, and 2 J seats left - so op-up me on the off-chance I'm a no-show, and put another pax in 3F. Rough theory, but it worked last year anyway!
Early

On QF10 recently, checked in very early - flight was oversold. Given 26D (as per pre-allocation). Just before doors close, 2 pax walk down with 26D and 26E, and I hold my ground. FA comes down 5 minutes later with new boarding pass for 16J for me.
When I spoke to the CSM about what happened, she told me that the ground crew wanted to seat 2 people together, and "you were Platinum so would have been upgraded if F wasn't full, so we put you in the exit row upstairs instead - the next best thing to F".
So both have their merits and effectiveness. I don't usually have time, especially on domestic flights, to check-in early, so I check in at the last moment instead.

John Cogley May 16, 2005 2:00 am

Theory hasnt worked tonight NM :rolleyes: Sitting in QP Melbourne thru to AKL and desk informs me they cant upgrade at the airport, I should have arranged it beforehand. :confused: Excellent John Loxton cab/sauv 2002 eases the pain however. :)


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