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Could interest some folks here - Hilton "Diamond Club" for ~ $A200 a year

Could interest some folks here - Hilton "Diamond Club" for ~ $A200 a year

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Old Feb 28, 06, 10:20 am
  #481  
 
Join Date: Dec 2004
Location: London
Posts: 6,203
Trekkie,

Ozstamps has my details. Still interested.
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Old Feb 28, 06, 3:40 pm
  #482  
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Join Date: Nov 2004
Location: 80 countries across the world
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Posts: 1,336
update on hilton premium club

dear folks,

thank you for your renewed interest in the programme.

i have received numerous response from many of you thru email and private messages.

Just so that i make sure you get a response from me tomorrow when i hear from the company that distributes the hilton premium club programme, all future contact will be made via email unless you contacted me solely via flyertalk private message function.

For all future potential joinees, please remember to include your name and a verifiable email address so that i can contact you once i get the response from the company. You can choose to either contact me or contact glen. It doesn't really matter.

Glen, can you please provide exact numbers who contacted you by the end of the day.


thank you
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Old Mar 5, 06, 8:47 am
  #483  
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update on flyertalk hilton premium club join-ups

dear folks,

ever since i last posted on flyertalk. A few of you have further emailed me privately indicating interest. Its flattering.

I have contacted lisa, who is the head of marketing of the company that runs Hilton premium club. The way the club is working now is quite similar to how starwood prvilege and marriot gold club is run. The programs is administered by an external marketing company but is associated with the main hotel chain in Australia. Most of these marketing companies operate from Brisbane but they do hire marketers all over the country. Hilton Premium Club has more or less transformed itself as such a structure.

The problem is that ever since the transformation from Hilton diamond club to Hilton Premium Club, the new company taking over has no information as to how we at flyertalk did the sign ups last year and some of the staff at the membership department has some serious concerns that the way we did the join ups last year under glenn, under his flyertalk handle OZSTAMPS did not follow proper procedure. Lisa has asked for either myself or glenn to contact lisa directly to explain how we did the sign-ups and she's willing to consider giving us a discounted membership as a result. She did ask me what was included in last year's package so im assuming that she may be willing to offer us the full membership.

The issue that i have a concern with is that flyertalk is an open community and we really do not know who is lurking around the board. Lisa herself knows of flyertalk and has read all our posts. In addition, even though our own willyroo has shown support for this thread, it does harbour upon comercialisation and im very aware that this may be a thread more suited for coupon connection instead. But im also concerned that some of Hilton staff may use this information against our best interest and thats why i initially asked that interested flyertalkers to private or email me with your details and to express your interest. While some of you have done so, we always need more people to make up the numbers. As per glenn's suggestion, i have indicated to lisa that we had 15 members and we should have 30 by today. But i won't reveal the exact numbers as we really do not know who at the marketing company is reading our posts.

What i wish to stress is that i had originally intended to only be the initial contact point for us at flyertalk and for the marketing head. As i am not fully aware of the going on's in last year's sign ups, i have emailed glenn a few times to kindly emailed lisa directly and tell her how he did it. However he has however chose to either ignore a few of my emails or reply with some "really nasty " replies. Some of it were really really offensive.

Considering that glenn only managed to talk to the company's membership services officer, I really though that i was being helpful in trying to provide an opening for all of us at flyertalk to gain access to possibly an even better offer by talking directly to the marketing head of the company. Its unfortunate that my efforts have gone largely unappreciative and i had to spend more time explaining to glenn and some of you that lisa truly wants to help she does appreciate flyertalkers and i really did contact the marketing head and they are truly wanting to offer us a better deal but they want to sort out outstanding matters first about our memberships before offering us a deal. In other words, they want information from us.

At many times i have tried to explain to glenn that the ball really is squarely at his feet to contact lisa and tell her how he did the sign-ups last year and with who. Once she knows that, she's willing to offer all of us at flyertalk a discounted offer and possibly a full packaged membership.

Im really disappointed that consideirng that glenn opened up this thread, he has largely been more critical than appreciative of me trying to help him and all of us here at flyertalk.

To those of you who have emailed me, including willyroo, lis and others, i would strongly suggest that you either email glen or do something that persuades him to talk to lisa. It would be in your best interest to do so. Unless one of you was really active in the process and can talk to lisa. Please email me for her contact details.

Glenn suggested previously that the best route might be to talk to Robin Watters who is the regional director of marketing for Hilton Australia and Asia Pacific. He does mainly the marketing aspect of Hilton, the hotel more than Hilton premium club even though he is an active particpant in the programme.

I trust that this post would make sense, especially to those of you who have emailed me last week. To the best of my knowledge, lisa has told me that glenn has not contacted her and she is still waiting for his reply. Considering that a lot of us did give glenn our support at the last talkaboard elections, I think its a bit disappointing that glenn has chosen not to provide help which could benefit the huge majority of us, flyertalkers.

I dun think i can do any more than what i have all ready done. Unless one of you have a better suggestion.

Last edited by trekkie; Mar 5, 06 at 4:39 pm
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Old Mar 5, 06, 8:09 pm
  #484  
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Originally Posted by trekkie

The way the club is working now is quite similar to how starwood prvilege and marriot gold club is run. The programs is administered by an external marketing company but is associated with the main hotel chain in Australia.

Glad you have passed this newsflash on to us. I have known this is how the program has worked from Day #1. I suspect most of us has actually.


Originally Posted by trekkie

The problem is that ever since the transformation from Hilton diamond club to Hilton Premium Club, the new company taking over has no information as to how we at flyertalk did the sign ups last year and some of the staff at the membership department has some serious concerns that the way we did the join ups last year under glenn, under his flyertalk handle OZSTAMPS did not follow proper procedure. .
Problem?

First - it was a name change more than anything else, and the staff did not change due to it, and no data altered. You are quite mistaken if you think or post otherwise.

I am sick and tired of reading your many yard long rants to me on this, and your long rants to others on this last week, besmirching my name. Despite being told several times the FACTS by me, you are still perpetuating the same misleading and erroneous rants HERE and by email to cover your own failure to achieve a result it seems.

I reject entirely your nonsense posted above and you know it.

FACT. All Flyer Talkers who signed via myself to this club were able to join at a cost of about $A200 a person. AND pay via their chosen credit cards, and i absorbed all merchant fees on this via my business asa courtey to my flelow FT'ers. It is ill-informed, non-factual rants like yours Roy/Peter that discourage anyone from stepping forward to do such things in future, I hope you realise that.

All new member names were emailed to the head of the program. Durrrh - they had to be, or accurate member cards could not be produced - correct? Every single one of them.

If Premium Club have now lost their own emails - their issue not mine. But is in line with the haphazard way this program has been run in the past, it would not surprise me one iota.

I repeat for the 5th time I have told you, as you are clearly not comprehending any of it, - they were emailed to the HEAD of the program.

Now the only person who seems to feel there is an issue with this is you, and you keep on posting it and emailing it like a broken record. And blaming ME for their lack of systems.

"glenn, under his flyertalk handle OZSTAMPS did not follow proper procedure" - is pure and utter utter arrant nonsense. And you know it full well as I have told you 3 times via email. The way I did it, is EXACTLY the way they asked for it to be done.

At all times I have dealt by email with whoever is running the show here, or more often, to the person who announces they have taken over from who WAS running the show and has now jumped ship.

As I have posted many times above the staff turnover in this half baked program has been enormous.

You say FT'er Lis has contacted you - well she will confirm the incredibly arrogant program Head of this outfit literally had her in tears last year over something that was entirely their fault, and nothing to do with her.

Took me hours to sort that lot out, and I phoned and asked to guy to apologise to her when they realised she had done nothing wrong at all, but all the same had treated her like a criminal. He did in the end IIRC. Needless to say he has moved on.


Originally Posted by trekkie

I trust that this post would make sense, especially to those of you who have emailed me last week. To the best of my knowledge, lisa has told me that glenn has not contacted her and she is still waiting for his reply. Considering that a lot of us did give glenn our support at the last talkaboard elections, I think its a bit disappointing that glenn has chosen not to provide help which could benefit the huge majority of us, flyertalkers.
Speaking for myself it makes little sense at all.

You promised above in writing a week back you had negotiated a great deal, and I for one am waiting to read of the details. You are big on blaming others for doing nothing, and silent on outlining your alleged special deal. I do not think there is one is why.

You chose to pass on to Lisa - without any permission or agreement from me, my personal emails to you saying what idiots these people have been in recent times. Highly unprofessional, and totally uncalled for. IMHO.

You dug the hole Roy/Peter (you use 2 different names on every email) so please do not drag others into the hole, if these folks have now washed their hands of you based on how you have approached them. (BTW my name is Glen, not glenn as you have posted 5 times above, and it has a capital letter please.)

You kept on emailing me saying there was nothing wrong (in your eyes) with your copying in my confidential comments, despite me advising you it was HIGHLY irregular and most incredibly unbusinesslike IMHO, and never going to achieve a good result.

What on earth has Talk Board got to do with this? I was voted in by FT'ers. Maybe having ~6 years service to this board and 26,000 posts might have had something to do with it? Roy/Peter I have met very many 100s of FT'ers in person and have run a couple of successful Oz Fests. To the best of my knowledge - no-one here has ever met you. To use a cricketing term, I do have a few runs on the board it might seem to others.

So please do not be so fast to criticise someone who has spent 100 hours of time on this matter in the past assisting DOZENS of other FT'ers get a good rate in this Hilton program, and saving them $50 a year. Not 'maybe saved', but definitely saved.

And in many cases, when the programs were on the cusp, I negotiated the far more meaty "Diamond Club" packages for new members for months after they should have been getting Premium Club packets with less and less useful vouchers.

Again Roy/Peter, this was done by email, and done with the then heads of the program, and done with their knowledge and full approval.

You also assured me (5 times) that as a long term Marketing Manager of The Sydney Hilton I should have more contacts in this group. As most everyone on this board (except you it seems) is aware, I run my own stamp business, and have done for 25 years. so why on earth you kept inventing the fiction I worked for Hilton speaks volumes for your accuracy of research, IMHO.

Anyone who passes on their details to you is of course free to do so. You never signed via me IIRC, and you have no knowledge whatever of what system we used, and are just parroting back misinformation you have allegedly heard from those clueless people such as my alleged long role working with Hilton.

As recently as Feb 27 you posted this below.

All very well, but I for one am waiting with interest to read specifics of the "definitely better" deal you negotiated. As I am sure are many others. :


Originally Posted by trekkie

The deal that im working with the company is definately better than what glen posted earlier. I cannot disclose any specifics at this point in time but all i can say is that its definately better.
Everyone appreciates any FT'er who assists them saving money on Hotel and airline and travel Roy/Peter. That is indeed what FT is all about. You offered to try, and seems clear to me at least you were unsuccessful - them's the breaks.

But to then pass the blame for your failure back on to me is simply not going to wash.


Originally Posted by trekkie
.

I dun think i can do any more than what i have all ready done.
You said it.
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Old Mar 5, 06, 8:20 pm
  #485  
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Posts: 32,279
Originally Posted by trekkie

However he has however chose to either ignore a few of my emails or reply with some "really nasty " replies. Some of it were really really offensive.

There were about a dozen rambling emails, many of them a yard long. I do not have all week to respond to these at length. sorry. But you fail to mention I responded to many of them, and covered the pertinent points.

It is utter invention and fiction that any of it was 'offensive". You have my permission to post in this thread all the 'offensive' and "really nasty" parts you care to. Not one word of it will even test the TOS.

I simply advised you had acted totally unprofessionally IMHO for copying in my emails to Hilton without my permission. And I still say that. Any of us who are businessmen would agree I imagine. It simply is not done.

It you feel that home truth is "offensive" or "really nasty" you are entitled to your opinion. It does seem to have torpedoed your "special deal", so other members can draw their own conclusions as to how Premium Club reacted to what you assured me was not going to be an issue.

My guess - you simply got in past your depth here.
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Old Mar 5, 06, 8:34 pm
  #486  
 
Join Date: Sep 2002
Location: BNE, Australia...not too far from the nearest Qantas Pub err Club
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[moderator hat]
Greetings all - any personal issues should have been taken off-line. This thread has reached its conclusion.
[/moderator hat]
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