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Baggage query codeshare AA
Hi,
I'm due to fly in a few days and I'm pulling my hair out trying to figure out the baggage rules for my flight! I booked a ticket on American airlines for a flight from AKL - LHR. The flight has a layover in JFK. Both flights are on the same ticket. I booked a basic economy fare with no checked baggage included. I have realized that the first flight from AKL to JFK is a codeshare flight and is operated by Qantas, code AA 7284. The second flight from JFK to LHR is an AA flight. I have one bag to check and I thought it would simply be a case of adding on an extra bag and paying the $75 AA fee for your first checked bag. However, I am unable to add a bag on to my flight online on AA or Qantas. My bag allowance of Qantas shows as 0 and I am unable to purchase an extra bag. I have called AA and they stated I would have to do it at the airport when I check in with Qantas and the fee would be the $75. However, reading the Qantas website I see it states that excess baggage is not allowed on codeshare flights and that excess baggage fees apply. Their rates are extortianate and it would cost us A$300 for a bag of they charge only for the flight to JFK. If they charged for the entire journey it would be A$80 per kilo which we simply couldn't afford!! I have called Qantas and the advisor stated that they couldn't answer my question r.e baggage charges and I would have to ask at the airport... I am very stressed as we have bought lots of Christmas presents to take back to the UK and I do not want to take my bag to the airport only to have to abandon it there. Surely it's not the case that I wouldn't be able to add a single bag for such a long haul flight... Has anyone had a similar experience or does anyone know how the baggage rules work in this situation? Thanks! |
R17263 Welcome to FT
Originally Posted by R17263
(Post 36654019)
I'm due to fly in a few days and I'm pulling my hair out trying to figure out the baggage rules for my flight!
I booked a ticket on American airlines for a flight from AKL - LHR. The flight has a layover in JFK. Both flights are on the same ticket. I booked a basic economy fare with no checked baggage included. I have realized that the first flight from AKL to JFK is a codeshare flight and is operated by Qantas, code AA 7284. The second flight from JFK to LHR is an AA flight. I have one bag to check and I thought it would simply be a case of adding on an extra bag and paying the $75 AA fee for your first checked bag. However, I am unable to add a bag on to my flight online on AA or Qantas. My bag allowance of Qantas shows as 0 and I am unable to purchase an extra bag. I have called AA and they stated I would have to do it at the airport when I check in with Qantas and the fee would be the $75. However, reading the Qantas website I see it states that excess baggage is not allowed on codeshare flights and that excess baggage fees apply. Their rates are extortianate and it would cost us A$300 for a bag of they charge only for the flight to JFK. If they charged for the entire journey it would be A$80 per kilo which we simply couldn't afford!! I have called Qantas and the advisor stated that they couldn't answer my question r.e baggage charges and I would have to ask at the airport... I am very stressed as we have bought lots of Christmas presents to take back to the UK and I do not want to take my bag to the airport only to have to abandon it there. Surely it's not the case that I wouldn't be able to add a single bag for such a long haul flight... Has anyone had a similar experience or does anyone know how the baggage rules work in this situation? Do you have an Oneworld airline status? Suggest you phone AA. A remote possibility will get away with nil cost for AKL-JFK on QF. Check-in agents will be used to assuming bags are included (on QF tickets). But far from guaranteed. Have your credit card at the ready. https://www.qantas.com/au/en/travel-...d-baggage.html Baggage is included on every Qantas fare. Your included checked baggage allowances are determined according to your itinerary and are displayed when you make your booking. |
By the time you've completed this itinerary in Y you will feel like a checked bag.
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Originally Posted by R17263
(Post 36654019)
The flight has a layover in JFK.
What does "layover" mean here? Overnight? More than 24 hours? I have called AA and they stated I would have to do it at the airport when I check in with Qantas and the fee would be the $75. However, reading the Qantas website I see it states that excess baggage is not allowed on codeshare flights and that excess baggage fees apply. |
Originally Posted by tetech
(Post 36655357)
What does "layover" mean here? Overnight? More than 24 hours?
I can't get the AA website to sell that itinerary as a basic economy ticket (only "regular" economy, which includes one checked bag), so this could be a ticket booked through a low-cost TA. It may include an overnight layover if breaking it up that way leads to a cheaper ticket. |
What does your ticket receipt say regarding checked baggage fees? That is what you will be charged
AA's ticket receipt state the cost for the 1st and 2nd bags I would have thought that the extra bag fee could well be $150 given that you are doing both transpacific and transatlantic flights in the itinerary, but if the AA receipt says $75, then that is what it is Don;t use the Qantas website information - its reference to codeshare flights almost certainly refers to QF codeshares on other airlines |
Originally Posted by tetech
(Post 36655357)
What does "layover" mean here? Overnight? More than 24 hours?
I'm not sure where you get that additional baggage is not allowed. This does not sound right. |
Originally Posted by Dave Noble
(Post 36656040)
What does your ticket receipt say regarding checked baggage fees? That is what you will be charged
AA's ticket receipt state the cost for the 1st and 2nd bags I would have thought that the extra bag fee could well be $150 given that you are doing both transpacific and transatlantic flights in the itinerary, but if the AA receipt says $75, then that is what it is Don;t use the Qantas website information - its reference to codeshare flights almost certainly refers to QF codeshares on other airlines Bag information Bag fees apply at each Check-in location. Additional allowances and/or discounts may apply. For information regarding American Airlines checked baggage policies, please visit: Bag and optional fees If your flight is operated by a partner airline, see the other airline’s website for carry-on and checked bag policies. Carry-on bags (American Airlines) |
Originally Posted by Dave Noble
(Post 36656040)
What does your ticket receipt say regarding checked baggage fees? That is what you will be charged
- we collectively have no idea, and QF does not seem to give an answer as to how this fee actually copies across - QF agents expect first bag free, as to my knowledge all QF fares are with one bag. - if it is one ticket QF will ting the bag through, which is then dropped off with AA, where they usually just hand scan it, and do not collect $ or the op is charged $150, or $75 we just don’t know - other than be prepared to pay $150 as per the ticket, but just smile and buy yourself something nice if no one asks (as a reference point, I had a NZ codeshare on QF that was sold as “hand luggage only” and had no issue checking in a bad for free) this has moved beyond “would simply be the case”, and we eagerly await what actually happens. KF |
Originally Posted by Comfy Seat Flyer
(Post 36655821)
The AKL-JFK flight arrives at 14:25. Plenty of time to connect to one of the evening flights to LHR, so I suspect there's no layover.
I can't get the AA website to sell that itinerary as a basic economy ticket (only "regular" economy, which includes one checked bag), so this could be a ticket booked through a low-cost TA. It may include an overnight layover if breaking it up that way leads to a cheaper ticket. The flight was booked directly on the AA website and it's definitely a basic economy ticket. The layover is 6 hours. |
So I called Qantas again and after a very long time on the phone and a talk with a supervisor they've landed on the fact that we will be charged A$300 dollars for our bag in line with their excess baggage fees for flights to the US.
Apparently we aren't entitled to a free checked bag as per their normal transpacific flights because they go by AA's original allowance which is 0 for our tickets... But then they also don't charge AA prices for the extra bag which would have been $75 dollars and instead charge theirs. We aren't allowed to purchase an extra bag in advance at lower fees and it has to be done at the airport where we have to pay their excess baggage fees... Does this seem correct?! |
That's the downside of basic economy tickets and codeshare flights.
I was able to find the BE ticket on AA's website and it clearly states that there's no free bag included in the fare. https://cimg3.ibsrv.net/gimg/www.fly...66aee0d36c.png |
[mod hat] Multiple accounts are prohibited. Please do not create another one. Only use R17263, the other one will be disabled. [/mod hat]
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Probably would not have called, as now your PNR is most likely remarked with that you were told of a bag charge, and the fee. Which given the effort this has taken may have been shrugged at by the agent at checkin as too hard, or not even noticed.
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Originally Posted by Comfy Seat Flyer
(Post 36656339)
That's the downside of basic economy tickets and codeshare flights.
I was able to find the BE ticket on AA's website and it clearly states that there's no free bag included in the fare. This is my first codeshare flight and I didn't even realise this could be an issue until now, I'll certainly remember this for the future! |
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