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Difficulty getting One World Status to show

Difficulty getting One World Status to show

Old Jan 9, 2024, 5:23 pm
  #16  
 
Join Date: Oct 2018
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Originally Posted by og
FWIW, an upcoming itinerary shown on the QF app has QF flights as expected, along with BA Euro flights - both with my QF FF number. But, AA flights with my QF number donít show. But Iím unsure if AA flights have ever shown on my QF ďtripsĒ.
This has also been my experience with the Qantas app. For AA flights there is an internal booking code which, for some reason, is different to the record locator issued with the ticket. In the past I've successfully added an AA flight to the Qantas app using that booking code. In general though, the Qantas app will not track an AA record locator, even if your QF number has been added to the AA booking. There is also some strange system behaviour on the AA side when using a QF frequent flyer number. The AA system will prefill your QF membership details when you scan an AA boarding pass at an AA lounge, but it doesn't seem to prefill your Oneworld status. Unless the agent checking you in knows that QF Platinum = OWE, you'll get a confused look at the desk.
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Old Mar 30, 2024, 3:42 pm
  #17  
prh
 
Join Date: Oct 2002
Location: Kamuela, Hawaii
Programs: AA Platinum Plus; One World Emerald
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So I booked a business class ticket from HNL to Perth on Qantas using AmEx’s International Flight program. I’m OneWorld Emerald via Platinum Pro status with AA. To get Qantas to recognize that status would my best bet be to call Qantas?
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Old Mar 30, 2024, 3:55 pm
  #18  
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You could just use the airline booking reference provided by American Express travel - go to Qantas's website , access the booking and you will be able to add your frequent flyer number.

Your status of Emerald should show once added . At the bottom of the manage booking page, in the section 'Seats', it should then show your name and the word Emerald. You should then be able to select seats as per the status allows
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Old Mar 30, 2024, 10:22 pm
  #19  
prh
 
Join Date: Oct 2002
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Originally Posted by Dave Noble
You could just use the airline booking reference provided by American Express travel - go to Qantas's website , access the booking and you will be able to add your frequent flyer number.

Your status of Emerald should show once added . At the bottom of the manage booking page, in the section 'Seats', it should then show your name and the word Emerald. You should then be able to select seats as per the status allows
Tried that, but it already has my Qantas Frequent Flyer number and I canít figure out how to change it to AA.
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Old Mar 30, 2024, 10:32 pm
  #20  
 
Join Date: Oct 2010
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Originally Posted by prh
Tried that, but it already has my Qantas Frequent Flyer number and I canít figure out how to change it to AA.
Pull up your booking on either the AY or RJ websites and you should be able to change it there.
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Old Mar 30, 2024, 10:33 pm
  #21  
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Originally Posted by prh
Tried that, but it already has my Qantas Frequent Flyer number and I can’t figure out how to change it to AA.
Why did you enter / log in with your QF ffn?
Could phone QF and ask to change. May or may not work. And may or may not stick.
Others have used AY Finnair or RJ Royal Jordanain manage my booking to remove a frequent flyer number. Wait. Then go to QF manage my booking to add AA ff number. May or may not stick.
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Old Mar 30, 2024, 10:39 pm
  #22  
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Originally Posted by prh
Tried that, but it already has my Qantas Frequent Flyer number and I canít figure out how to change it to AA.
Why did you put the Qantas number in the booking? I would follow suggestion of trying the Finnair manage booking to try and remove it and then go in to the Qantas site and adding it. Alternatively pick up the phone and call Qantas and ask the agent to remove the FF number
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Old Mar 31, 2024, 1:41 am
  #23  
prh
 
Join Date: Oct 2002
Location: Kamuela, Hawaii
Programs: AA Platinum Plus; One World Emerald
Posts: 540
Originally Posted by Dave Noble
Why did you put the Qantas number in the booking? I would follow suggestion of trying the Finnair manage booking to try and remove it and then go in to the Qantas site and adding it. Alternatively pick up the phone and call Qantas and ask the agent to remove the FF number
AmEx picked up the number from my profile.
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Old Mar 31, 2024, 6:50 am
  #24  
 
Join Date: Jul 1999
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I would ask Amex to remove all FF numbers from your profile and booking, or call QF to remove all FF numbers.

then wait 30 mins, log into QF and you should see an add FF number under your name.

the reason I suggest this, is that QF are very sticky with QF numbers, that despite in the booking, BP etc showing what you want, it still credits to QF. I find that even with RJ, AY, QR etc, the QF number can still stick.

the only way to be sure is to delete and then get the add FF number in the QF manage my booking. Once you see that you are reasonably safe.
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Old Apr 2, 2024, 7:25 pm
  #25  
 
Join Date: Dec 2022
Location: United Kingdom
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Originally Posted by og
In IRROPS you donít expect anything more than being rebooked by the computer. If youíre after $$$ or hotels, meals, taxis - then rely on your travel insurance and maybe an offering if you can find someone at the airport. There are no laws in Oz for mandatory compensation. If youíre phoning, then QF status is your friend to keep the phone queue to a minimum.
I know Australia unfortunately has no legal protections for stranded passengers, but don't QF have a company goodwill policy of providing hotel accommodation and meals? Or is this just something they put on website but don't actually do in practice?
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Old Apr 2, 2024, 9:41 pm
  #26  
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Originally Posted by AviosTreasureHunter
I know Australia unfortunately has no legal protections for stranded passengers, but don't QF have a company goodwill policy of providing hotel accommodation and meals? Or is this just something they put on website but don't actually do in practice?
You are replying to a post from Nov 2023 that is way off topic.

I was on a CHC-SYD-MEL PNR. The SYD MEL A330 near full flight missed the SYD 23:00 curfew. Was put in a hotel with meals and taxi cabcharge. Everyone to my knowledge lined up the hotel, etc. Not based on class of travel or status.

AU definitely needs a UK EU261 legislation.
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Old Apr 2, 2024, 10:40 pm
  #27  
 
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Originally Posted by AviosTreasureHunter
I know Australia unfortunately has no legal protections for stranded passengers, but don't QF have a company goodwill policy of providing hotel accommodation and meals? Or is this just something they put on website but don't actually do in practice?
QF have the following policy - and provide receipts, which to their credit will pay up quickly within days, but I have not been successful with them going over these limits, which are quite low.

https://www.qantas.com/au/en/book-a-...r-cancellation

While we do need EU261 compensation, it would also be helpful for a sense of reasonableness to be in these reimbursements, all you need a half major event and good luck finding a capital city hotel for within those limits or anywhere close. They should at the very least be matched to the ATO guidance for accommodation and meal allowances.

KF
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