Status Extension and Apology for AJ
Aug 25, 2022, 8:49 pm
#46
A FlyerTalk Posting Legend
Join Date: Jan 2002
Posts: 44,550
I still find marginal value in being able to do classic award requests as a WP. At 216k r/t LAX-MEL, it isn't the greatest deal in the sky, but it's also a hard route to redeem on, and I've had success getting flights when I need them. If that benefit goes away, I'd likely switch to BA Gold.
Aug 27, 2022, 11:40 am
#48
Join Date: May 2008
Posts: 59
In my case, QF Marketing emails stopped dropping into my inbox since March.
I have checked my profile settings and I am subscribed to QF marketing communications.
So, I decided to tick a few more interest boxes and updated the profile.
After two days, still no sign of any QF FF marketing emails. (Some CRM systems may take a day or two for updates to trickle down)
The next thing I tried was to update my email address by editing the last character to toggle the save preference option.
Surprisingly, after one day, there is now two marketing emails. One for Everyday Rewards and the other for Father’s Day.
The “apology” email is still somehow nowhere to be seen.
Cheers.
Aug 27, 2022, 3:22 pm
#49
Join Date: Jul 1999
Programs: QF WP, AA EXP
Posts: 3,520
Aug 27, 2022, 11:29 pm
#50
Join Date: Aug 2008
Location: SIN
Posts: 846
You are not alone as I am in the same boat.
In my case, QF Marketing emails stopped dropping into my inbox since March.
I have checked my profile settings and I am subscribed to QF marketing communications.
So, I decided to tick a few more interest boxes and updated the profile.
After two days, still no sign of any QF FF marketing emails. (Some CRM systems may take a day or two for updates to trickle down)
The next thing I tried was to update my email address by editing the last character to toggle the save preference option.
Surprisingly, after one day, there is now two marketing emails. One for Everyday Rewards and the other for Father’s Day.
The “apology” email is still somehow nowhere to be seen.
Cheers.
In my case, QF Marketing emails stopped dropping into my inbox since March.
I have checked my profile settings and I am subscribed to QF marketing communications.
So, I decided to tick a few more interest boxes and updated the profile.
After two days, still no sign of any QF FF marketing emails. (Some CRM systems may take a day or two for updates to trickle down)
The next thing I tried was to update my email address by editing the last character to toggle the save preference option.
Surprisingly, after one day, there is now two marketing emails. One for Everyday Rewards and the other for Father’s Day.
The “apology” email is still somehow nowhere to be seen.
Cheers.
Sep 2, 2022, 8:21 am
#51
Join Date: May 2008
Posts: 59
Rang the number on the back of the physical membership card. Agent confirmed that email was never sent out and points will be manually credited in 2 weeks.
Total time on the phone: 10 mins
Sep 2, 2022, 8:22 am
#52
Join Date: May 2008
Posts: 59
Rang the number on the back of the physical membership card. Agent confirmed that email was never sent out and points will be manually credited in 2 weeks.
Total time on the phone: 10 mins
Sep 2, 2022, 11:50 am
#53
Join Date: Apr 2004
Location: Melbourne
Programs: Qantas FF, United Mileage Plus, Virgin Velocity
Posts: 93
Sep 9, 2022, 1:47 am
#56
Join Date: Oct 2021
Location: London (née Melbourne)
Programs: Qantas Platinum (Oneworld Emerald)
Posts: 976
I've just made the same call, at first the agent told me to update my app to accept the points, but eventually agreed that it was only the $50 voucher in the app. He then said he'd make a note on my account to receive the 30K points and to wait until the end of the month for them to appear.
Sep 14, 2022, 4:27 am
#57
Join Date: May 2008
Posts: 59
I've just made the same call, at first the agent told me to update my app to accept the points, but eventually agreed that it was only the $50 voucher in the app. He then said he'd make a note on my account to receive the 30K points and to wait until the end of the month for them to appear.
All in all, the whole process was within 2 weeks.
Cheers.
Oct 12, 2022, 9:57 am
#58
Join Date: Oct 2021
Location: London (née Melbourne)
Programs: Qantas Platinum (Oneworld Emerald)
Posts: 976
Despite being told I would get 30K points, today I checked the app to find I've instead only been given 15K points under the heading 'a thank you from Qantas'.
If this is how they say thankyou...
If this is how they say thankyou...
Oct 12, 2022, 2:29 pm
#59
FlyerTalk Evangelist
Join Date: Apr 2002
Location: SYD
Programs: QF WP/LTG | UA P
Posts: 13,530
30 k points if your status was not extended, 15 k points if it was extended another year. At least that was the deal for this household (one got it, one didn’t). But QF didn’t explain that minor detail - it just left a bunch of people saying W T F?
Oct 12, 2022, 4:37 pm
#60
Join Date: Oct 2021
Location: London (née Melbourne)
Programs: Qantas Platinum (Oneworld Emerald)
Posts: 976
I retained my status from flying and no extension for 2023, so should have received 30K points. They'd have a recording of the phone call where the agent confirmed to me that I will get 30K - and he did actually say that was because I'd retained my status without Qantas extending it. So I could probably push for it but honestly can't be bothered anymore.