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Aug 22, 2022, 7:28 am

#31

m0hamed

Join Date: Aug 2009

Location: SYD

Programs: QF WP (OWE), VA PLAT, EY GLD, SPG PLAT, Hyatt DIA, Hilton DIA, Hertz PC

Posts: 8,527

Quote:

Originally Posted by ianassum

Checked again with the P1 team today who called the F lounge after I read your message
They have a "shortage of therapists"
Its first come first serve

The number of therapists is irrelevant.

Are you flying on QF F tomorrow?

Aug 22, 2022, 7:43 am

#32

Princess fiona

Join Date: Oct 2010

Location: NSW

Programs: QF P1 + LTG VA Plat, AA nothing, HH Diamond, Hyatt Diamond

Posts: 769

Quote:

Originally Posted by ianassum

With respect to F service, just spent 30 minutes waiting for the VIP team offshoot (the VIP team were busy) who spoke to the First lounge
Paid F passengers are no longer contacted the day before for a spa booking
This used to be one of the product differentiating factors between F and J on QF
Another dismantling manoeuvre
Another erosion of the F product
Reason: Don't have enough spa therapists - first come first serve
So a passenger flying JL in Y would have priority over a paid F passenger on QF if they arrived in the First lounge earlier
Disappointing

Has been the case for months. My solution which works perfectly is to call up myself the day before and book my preferred appointment.

EDIT and no I don’t believe that JL Y pax can turn up and get a spot. They are still offering pre bookings but you need to proactively book them yourself. There is no longer a phone call from the F Host the day before where such things would be arranged. Generic. email only.
I presume the service remains for CIP/CL but not us lowly P1 in F.

djsflynn and DiamondMile like this.

Last edited by Princess fiona; Aug 22, 2022 at 7:49 am

Aug 22, 2022, 7:53 am

#33

DLATL777

Join Date: Feb 2008

Location: Auckland, NZ/New York, NY/ATL

Programs: DL DM MM, BIS 2.4MM, EK Gold, SQ Gold, Marriott Gold, HH Gold,

Posts: 5,221

Quote:

Originally Posted by ianassum

Strange I flew SYD-LAX QF F in March of this year 7 days after F restarted and WAS contacted a day ahead to book spa. Did they just take it away?

Aug 22, 2022, 7:56 am

#34

ianassum

Join Date: Apr 2006

Location: PERTH

Programs: QF P1 LTG SQ PPS IHG Diamond Elite

Posts: 227

Yes I ensured the P1 team spoke directly to the lounge this afternoon in Sydney

Aug 22, 2022, 7:59 am

#35

ianassum

Join Date: Apr 2006

Location: PERTH

Programs: QF P1 LTG SQ PPS IHG Diamond Elite

Posts: 227

Thanks Mohamed, flying on 26/8 with my mum both in F
Despite what I was told today, I will follow Princess fiona's advice and call Thursday
Hope you are both right
Will report back!

Aug 22, 2022, 4:00 pm

#36

Princess fiona

Join Date: Oct 2010

Location: NSW

Programs: QF P1 + LTG VA Plat, AA nothing, HH Diamond, Hyatt Diamond

Posts: 769

Quote:

Originally Posted by ianassum

Thanks Mohamed, flying on 26/8 with my mum both in F
Despite what I was told today, I will follow Princess fiona's advice and call Thursday
Hope you are both right
Will report back!

Don’t call the VIP team. They are embedded in the HBA call Centre now so you may or may not get an agent who is familiar with the F service. Call SYD F directly yourself.

ianassum, mitellic and DiamondMile like this.

Aug 22, 2022, 6:56 pm

#37

m0hamed

Join Date: Aug 2009

Location: SYD

Programs: QF WP (OWE), VA PLAT, EY GLD, SPG PLAT, Hyatt DIA, Hilton DIA, Hertz PC

Posts: 8,527

Quote:

Originally Posted by ianassum

Thanks Mohamed, flying on 26/8 with my mum both in F
Despite what I was told today, I will follow Princess fiona's advice and call Thursday
Hope you are both right
Will report back!

Princess fiona's advice on QF always >>>> than mine.

mitellic and Princess fiona like this.

Aug 23, 2022, 4:11 am

#38

ianassum

Join Date: Apr 2006

Location: PERTH

Programs: QF P1 LTG SQ PPS IHG Diamond Elite

Posts: 227

Princess f sent as private message

Last edited by ianassum; Aug 23, 2022 at 4:18 am Reason: sent as private message

Aug 23, 2022, 4:31 am

#39

number_6

Original Member

Join Date: May 1998

Location: Portland OR Double Emerald (QF and AA), DL PM/MM, Starwood Plat

Posts: 19,589

Quote:

Originally Posted by poopbunny

In 2018, I was served a circ. 22 year old wine on EK metal. (codeshare with QF)

The $1k+ price tag aside, this properly well aged wine remains the best wine I was served on any flight.

You can buy it today from Melbourne Wine House https://winehouse.com.au/chateau-haut-brion-1996 AUD 1650. BA did serve similar quality and even rarer wines on Concorde, which I was fortunate to fly a dozen times before it ended. The BA Concorde cellar was exceptional, though heavily tilted to vintage champagne and some fine Corton. Not so much Bordeaux. I've flown EK F a few times and never got any wine like that, I suppose it varies by route, or maybe who else is on board.

poopbunny and DiamondMile like this.

Aug 23, 2022, 4:57 am

#40

Koru Flyer

Join Date: Jul 1999

Location: SYD, GOT

Programs: BA GGL; SK EBG; QF LTG; Hilton Diamond, A-Club Platinum, Marriott Platinum

Posts: 2,723

I remember being told by a CL colleague of mine that the QF F wines are also dependent on who is flying...this was pre-COVID.

Aug 23, 2022, 5:35 am

#41

m0hamed

Join Date: Aug 2009

Location: SYD

Programs: QF WP (OWE), VA PLAT, EY GLD, SPG PLAT, Hyatt DIA, Hilton DIA, Hertz PC

Posts: 8,527

Quote:

Originally Posted by Koru Flyer

I remember being told by a CL colleague of mine that the QF F wines are also dependent on who is flying...this was pre-COVID.

Lol. While the F Lounge may have special bottles, I don’t believe in flight catering would change for a CL. It’s not EY Residence or anywhere near that level of service.

Princess fiona likes this.