Qantas missing points claim
Jan 8, 2022, 4:50 pm
#1
Original Poster
Join Date: Feb 2020
Posts: 27
Qantas missing points claim
How long do the missing points claims tend to take? I took a flight on Sun 28 Nov 2021 and submitted the claim about a week later and it is still showing as active. The airline is Jetstar but the Qantas FF number was provided during the booking.
Jan 8, 2022, 6:19 pm
#2
FlyerTalk Evangelist
Join Date: Apr 2001
Location: MEL CHC
Posts: 21,010
Been noted on AFF JQ QF points are (again) slow to post
Was the JQ flight eligible to earn QF ff points?. Not all are. JQ bundle ticket? Or JQ NZ?
Jan 9, 2022, 12:56 am
#3
Original Poster
Join Date: Feb 2020
Posts: 27
Time for a reminder to QF ffp. Qantas Frequent Flyer <[email protected]>
Been noted on AFF JQ QF points are (again) slow to post
Was the JQ flight eligible to earn QF ff points?. Not all are. JQ bundle ticket? Or JQ NZ?
Been noted on AFF JQ QF points are (again) slow to post
Was the JQ flight eligible to earn QF ff points?. Not all are. JQ bundle ticket? Or JQ NZ?
Jan 9, 2022, 2:13 am
#4
FlyerTalk Evangelist
Join Date: Mar 2005
Location: WLG/BKK
Programs: TG*G, NZ*GE, QF G, Accor Gold
Posts: 10,192
unimpeded I had a JQ same day return (2 tix) WLG-CHC, and CHC-WLG. Both MAX Bundle.
The first posted to my QFF within 3 days. The second took 6 weeks. I followed-up by all means following a logical 'timeline' (claim D+3, email with PDF documents of BP and e-tix, social media), and finally sat on the phone to 4h45 to talk with a QF agent who noted there were 'issues' generally with JQ crediting, saw that it was processed internally, but could understand why the points/SC had not posted to the account. They sorted it for me.
No one could explain why the first flight posted very quickly, but not the other. I needed all the flights to complete the QF Gold match from Star Alliance
The first posted to my QFF within 3 days. The second took 6 weeks. I followed-up by all means following a logical 'timeline' (claim D+3, email with PDF documents of BP and e-tix, social media), and finally sat on the phone to 4h45 to talk with a QF agent who noted there were 'issues' generally with JQ crediting, saw that it was processed internally, but could understand why the points/SC had not posted to the account. They sorted it for me.
No one could explain why the first flight posted very quickly, but not the other. I needed all the flights to complete the QF Gold match from Star Alliance
Jan 10, 2022, 1:39 pm
#6
Join Date: Aug 2007
Location: SYD
Programs: |QF Platinum|DL Platinum|HH Gold|ALL Silver|
Posts: 1,738
I have another BA flight which I suspect will end up going down the same path.
Jan 10, 2022, 4:00 pm
#7
FlyerTalk Evangelist
Join Date: Apr 2002
Location: SYD
Programs: QF WP/LTG | UA P
Posts: 13,530
Jan 11, 2022, 12:21 am
#9
Join Date: Oct 2021
Location: London (née Melbourne)
Programs: Qantas Platinum (Oneworld Emerald)
Posts: 977
I have 4 outstanding claims for IB flights taken September and October 2021.
Followed up via email twice, first email did not get a response, second email they replied asking me to please wait longer (paraphrasing of course).
My membership year has now rolled over without those status credits.
Followed up via email twice, first email did not get a response, second email they replied asking me to please wait longer (paraphrasing of course).
My membership year has now rolled over without those status credits.
Jan 11, 2022, 4:58 am
#10
Join Date: Aug 2007
Location: SYD
Programs: |QF Platinum|DL Platinum|HH Gold|ALL Silver|
Posts: 1,738
I think they need either the ticket number or the booking reference number. With the BA boarding pass, these are printed on the right hand perforated quarter, If that has been ripped off, your baggage tag or the e-ticket receipt should give the details.
Jan 16, 2022, 5:21 am
#12
Join Date: May 2014
Posts: 411
None of my BA flights have credited since late November onwards. I know from the occasional flights before where they haven't credited automatically that dealing with Qantas by email to get these credited will be a very slow and painful experience.
Jan 17, 2022, 10:31 pm
#14
FlyerTalk Evangelist
Join Date: Apr 2001
Location: MEL CHC
Posts: 21,010
Some, but not all
BA--> Anyone else missing tier points / avios from flights in November?
BA--> Missing Avios and tier points - BA ticket, IB metal
AS--> How Long for BA and Other Airline Partner Flights to Credit to AS?
Last edited by Mwenenzi; Jan 21, 2022 at 1:11 pm
Jan 18, 2022, 3:31 am
#15
Join Date: Jul 1999
Location: SYD, GOT
Programs: BA GGL; SK EBG; QF LTG; Hilton Diamond, A-Club Platinum, Marriott Platinum
Posts: 2,723
Same issue with BA flights. Note in mid November BA had there large IT switch over that took around a week. Would not surprise me if some interlinking IT capability was overlooked…..