travelswithmybriefcase

Hi all

My wife and I are flying Melbourne - Sydney - Ballina / Byron tomorrow on a ticket booked with BA Avios.

We are both One World Emerald.

Just tried to check in Online both via the QF App and the website and got the above message.

Not an issue for me but just wondered if anyone could shed any light on possible reason?

This is actually the first flight I have taken in the Covid era so if this is normal then I am fine with that!

Equally if people think it is odd I’d like to know in case I need to do anything.

I did wonder if an aircraft change for the SYD - BNK might be on the cards and thus the reason - the return leg (seperate booking) has been moved back to a Dash 800 from a 737 and wonders if they might be contemplating a change for the outward?

Thanks in advance for any thoughts

og

Could be exit row seating or a Dash8 (as you mentioned).

travelswithmybriefcase

Haven’t got exit row so aircraft change maybe.
Doubtless all will become clear but was just keen to tap the collective wisdom in case anyone felt there was something amiss.

og

Hopefully others who have travelled in the last year may be able to add comments.

madrooster

Have you had a schedule change at all? It sounds like BA hasn't updated the ticket.

travelswithmybriefcase

So as we suspected was down to the schedule change and the Service Desk at the airport just needed to revalidate the ticket.

I actually spoke with QF on the phone yesterday evening and the agent on the phone said there wasn’t anything that he could do over the phone but there was no issue with the booking.

Also checked with BA and they had reissued the ticket when the schedule changed so was just “one of those things”.

Did make me think that once manned Service Desks are eliminated / severely reduced as per the QF announcement a few months ago how would something like this be resolved?

All very well saying, as QF Management did when they made the announcement, that it would all be dealt with via the App etc.

But given the neither the App, nor the website, nor the Self Service terminals at the airport couldn’t resolve this issue it does rather support the view that sometime you need a human involved...

Thanks to all for your input

og

Probably no traction from management until they are personally affected by this “enhancement”.

Dave Noble

Something basic like revalidating a ticket may be something that can be done by agents at check in should there be no service desks in the future

I would expect that airports would maintain some staff with capability to action such tasks even if there isn't a dedicated counter at the airport