Refund Advice Needed
Jun 19, 2020, 7:31 pm
#31
Join Date: May 2003
Programs: QF WP; VA Gold
Posts: 1,007
The Qantas campaign was carefully orchestrated, inviting people to cancel now and receive a voucher or possibly ‘miss out’ later. Some of those flights QF likely knew they were never going to operate, but did not cancel them in the system... thus forcing a ‘voluntary’ cancellation (or so they would argue). QF should have cancelled those flights up front, as soon as they knew they were not going to operate them.
That said I have learned that in most instances just because I need to cancel a flight, unless I want to rebook it or use its voucher, there is no advantage in cancelling early - I should cancel at the last moment allowed under the contract as an external event ie a cancellation or resched, industrial action might push the commercial terms offered in my favour.
Jun 21, 2020, 8:11 pm
#32
Join Date: Dec 2009
Location: Perth WA/ UK
Programs: BA Gold, Priority Club Gold, Accor Silver, Virgin Australia Gold
Posts: 1,750
I think this in general answers my queries and some of the other posts above now..
https://www.australianfrequentflyer....elled-flights/
https://www.australianfrequentflyer....elled-flights/
Jun 22, 2020, 11:06 pm
#33
FlyerTalk Evangelist
Join Date: Apr 2001
Location: MEL CHC
Posts: 21,009
Hey Stevie great news re the refund. I have flights booked 27 Oct Birmingham to Brisbane which obviously wont be flying. I am waiting for Qantas to say its cancelled so I can get a refund but nothing yet. I have until 30 June for a free "change/voucher" I'm hesitant to get this as I'd prefer the refund. When was your flight booked for?
Emirates EK are starting to fly again
27 October is 4 months away. Things may change
Link 18 June QF-----> Booking changes and other options
Last edited by Mwenenzi; Jun 22, 2020 at 11:18 pm
Jun 23, 2020, 2:38 am
#34
Join Date: Dec 2009
Location: near Heathrow
Programs: BA GGL/CCR, GfL (OWE), SA LifePlat (*G), BD Gold to the end, Hilton Diamond
Posts: 2,910
On hold to the UK 0800 number. Call back not an option unless Australian or NZ number.
So far 1 hour 27 mins on hold which is beyond the estimate when I went on hold. I'd called on 13 April to refund a ticket, told would take 45 days. Subsequent call indicated 8-10 weeks. Now a day beyond 10 weeks so calling again and holding on regardless at this point!
Pretty poor show really.
So far 1 hour 27 mins on hold which is beyond the estimate when I went on hold. I'd called on 13 April to refund a ticket, told would take 45 days. Subsequent call indicated 8-10 weeks. Now a day beyond 10 weeks so calling again and holding on regardless at this point!
Pretty poor show really.
Jun 23, 2020, 2:43 am
#35
Join Date: Dec 2009
Location: near Heathrow
Programs: BA GGL/CCR, GfL (OWE), SA LifePlat (*G), BD Gold to the end, Hilton Diamond
Posts: 2,910
...and at 1 hour 30 minutes, the call rang three times and went to the automated survey. Useless really would be an achievement. Started the process again!
Jun 23, 2020, 3:22 am
#36
Join Date: Dec 2009
Location: near Heathrow
Programs: BA GGL/CCR, GfL (OWE), SA LifePlat (*G), BD Gold to the end, Hilton Diamond
Posts: 2,910
....and after a mere 51 minutes on hold this time, lots of apologies about the delay, refund processed and will be credited to my card tonight 
Jul 15, 2020, 6:22 am
#38
FlyerTalk Evangelist
Join Date: Apr 2002
Location: SYD
Programs: QF WP/LTG | UA P
Posts: 13,530
Jul 15, 2020, 6:54 am
#39
A FlyerTalk Posting Legend
Join Date: Jan 2002
Posts: 44,574
Jul 15, 2020, 2:38 pm
#40
Join Date: Mar 2008
Programs: UAL 1P, Bonvoy Plat, Delta Silver Med, AA Gold
Posts: 154
Interesting to hear others frustration as my experience seeking a refund has been quite a bit better. Booked two J tickets back in January for November 2020 travel from USA to Perth (via SYD/MEL) using the Chase Sapphire travel portal. Shortly after QF announced cancellation of most ex AU flights through October I knew the trip was toast. However, as others have noted my schedule remained intact and I became quite concerned that I would just have to wait it out till cancellation. However, on a whim and even though the flights were still bookable on the QF website, I decided to call Chase to see if I could cancel as knew there was no way that, as U.S, resident, I would be allowed in the country this year. Surprisingly, I was on hold for only 10 minutes while the TA contacted QF to make the inquiry. And, sure enough, our tickets were immediately cancelled and I was told to look for a full credit to my CC within 14 calendar days. However, within about 7 days the credit appeared. No muss no fuss. Interestingly, I kept the QF App on my phone and when I checked it the other day the original schedule still appeared under my trips although, upon further investigation, QF no longer seems to be selling these flights.
Jul 15, 2020, 6:16 pm
#41
Join Date: Jul 2004
Location: mostly MEL
Programs: QF WP LTG, HHonors Diamond, NZ Gold
Posts: 1,750
Regards,
BD
Jul 15, 2020, 6:29 pm
#42
FlyerTalk Evangelist
Join Date: Apr 2002
Location: SYD
Programs: QF WP/LTG | UA P
Posts: 13,530
Jul 18, 2020, 9:32 am
#43
Join Date: Feb 2018
Programs: OW
Posts: 12
10 weeks for a refund is just bad. Other airlines were much faster. The best case I had was with BA where I got the money back after 2 days.
With QF, it is even worse. I got the cancellation end of March with the information that the ticket value was converted into a voucher. I immediately accessed my QF account and asked for a refund. However, nothing happened and at the end of May I followed up via phone. They informed me that they have not received my refund request. Seriously? Then they promised me that they will process the request but it will take up to 10 weeks. Really, receiving money takes just seconds but paying back 10 weeks. As I said, others are much faster.
It just looks bad how customers are treated.
With QF, it is even worse. I got the cancellation end of March with the information that the ticket value was converted into a voucher. I immediately accessed my QF account and asked for a refund. However, nothing happened and at the end of May I followed up via phone. They informed me that they have not received my refund request. Seriously? Then they promised me that they will process the request but it will take up to 10 weeks. Really, receiving money takes just seconds but paying back 10 weeks. As I said, others are much faster.
It just looks bad how customers are treated.
Aug 25, 2020, 2:57 pm
#45
Original Poster
Join Date: Sep 2008
Location: Renfrew
Programs: BA - Bronze : HHonnors Gold : Hyatt Gold
Posts: 189
Hi
I’ve got three internal flights booked with Qantas in July - all on the same booking ref.
Perth to Melbourne
Melbourne to Cairns
Cairns to Sydney
I’ve received an email from Qantas stating that my direct Melbourne to Cairns flight has now been cancelled. However they have rebooked me on another flight changing at Brisbane, and doubling the journey time.
I have options of pressing a button to accept the change or press a button for cancel/voucher.
However I would just like a refund for this booking, there’s no way I’m going to make this journey.
Am I entitled to a refund, and if so how should I go about it? I don’t want to press the cancel/voucher button in case that ruins any chance of obtaining a refund.
Thanks in advance.
I’ve got three internal flights booked with Qantas in July - all on the same booking ref.
Perth to Melbourne
Melbourne to Cairns
Cairns to Sydney
I’ve received an email from Qantas stating that my direct Melbourne to Cairns flight has now been cancelled. However they have rebooked me on another flight changing at Brisbane, and doubling the journey time.
I have options of pressing a button to accept the change or press a button for cancel/voucher.
However I would just like a refund for this booking, there’s no way I’m going to make this journey.
Am I entitled to a refund, and if so how should I go about it? I don’t want to press the cancel/voucher button in case that ruins any chance of obtaining a refund.
Thanks in advance.
Applied by telephone for refund on 10th June.
Was told it would be 8-10 weeks.
No refund after 10 weeks
I telephoned on 21st August and refund was processed and confirmation email received a few minutes later.
Refund paid into my account on the 24th August.