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Advice for filing complaint for damage sustained in flight?

Advice for filing complaint for damage sustained in flight?

Old Aug 20, 19, 4:02 am
  #1  
SCS
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Join Date: Dec 2009
Location: NYC
Posts: 51
Advice for filing complaint for damage sustained in flight?

A member of my family was flying on a paid business class ticket from SYD-JFK on QF11, seated in 3F on the 789. The person in the adjacent seat 3E had been drinking a glass of red wine, which the crew failed to collect before landing at JFK. Upon landing, the wine glass flew into the air and smashed, dousing my relative from head to toe in red wine and glass shards. Her clothes and shoes were ruined, and she suffered a small cut on her leg. A crew member came to clean up the glass, but none of the crew offered any apology or expression of sympathy. I would appreciate any advice on how she should proceed. She attempted to submit a report on the QF website but received an error message saying the report could not be filed due to system error.
SCS is offline  
Old Aug 20, 19, 6:42 am
  #2  
 
Join Date: May 2003
Programs: OW Emerald
Posts: 1,365
Try submitting again later?
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jridge is offline  
Old Aug 20, 19, 6:58 am
  #3  
 
Join Date: Nov 2018
Programs: Enrich
Posts: 227
At the same time you could also send the complaint to notify CASA Australia, sometimes it will be more effective
dici is offline  

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