Exorbitant QF Additional Baggage Charge
Jul 8, 2019, 3:13 am
#16
Original Poster
Join Date: Aug 2007
Location: Australia
Programs: LHSen UA1K VAGold QFSilv HHon Diamond ShangrilaJade Radisson Gold SPG Gold Marriott Gold Hertz Presi
Posts: 1,049
$150?? When I purchase at airport its $140 Called QF Frequent flyer They say Qantas.com website is showing incorrect price They can sell me 1x32kg extra $45 Paid and booking reflects 2x32kg entitlement + 1x32 kg Purchased for SYD-ADL
Problem SOLVERED! Not my imagination something is wrong with qantas website and agent even told me she has reported problem as lots of people are seeing strange things in #Manage My Booking#
Problem SOLVERED! Not my imagination something is wrong with qantas website and agent even told me she has reported problem as lots of people are seeing strange things in #Manage My Booking#
Jul 8, 2019, 3:47 am
#17
A FlyerTalk Posting Legend
Join Date: Jan 2002
Posts: 44,581
If it states a fee on the ticket/itinerary , then what it states on your ticket/itinerary as being the excess baggage fees is what matters - what does it state on your ticket ( not what it states on Manage booking )
If it is stating $150, then the excess baggage fees are indeed $150 and doesn't really matter what other places may be saying
Where DOT regulations do apply, the airline is obligated to state the luggage allowance plus the price for excess baggage on the ticket / itinerary
If it is stating $150, then the excess baggage fees are indeed $150 and doesn't really matter what other places may be saying
Where DOT regulations do apply, the airline is obligated to state the luggage allowance plus the price for excess baggage on the ticket / itinerary
Jul 8, 2019, 4:39 am
#18
Original Poster
Join Date: Aug 2007
Location: Australia
Programs: LHSen UA1K VAGold QFSilv HHon Diamond ShangrilaJade Radisson Gold SPG Gold Marriott Gold Hertz Presi
Posts: 1,049
If it states a fee on the ticket/itinerary , then what it states on your ticket/itinerary as being the excess baggage fees is what matters - what does it state on your ticket ( not what it states on Manage booking )
If it is stating $150, then the excess baggage fees are indeed $150 and doesn't really matter what other places may be saying
Where DOT regulations do apply, the airline is obligated to state the luggage allowance plus the price for excess baggage on the ticket / itinerary
If it is stating $150, then the excess baggage fees are indeed $150 and doesn't really matter what other places may be saying
Where DOT regulations do apply, the airline is obligated to state the luggage allowance plus the price for excess baggage on the ticket / itinerary
My ticket doesnt actially show costs for additional baggage - on my LX/LH/UA flights in the LH ticket 2x32 KG +1 extre free 32kg as a LH Senator/United 1K
QF flights ADL-SYD,SYD-HKG 3x32KG free
its all really a mish mash
Jul 8, 2019, 8:39 am
#19
Join Date: Jun 2017
Location: Melbourne MEL Calgary YYC
Programs: UA1K, QF Plat, *A & Marriot Gold, OW Emerald, Hyatt Hertz PC CanPass Nexus APEC Global Entry
Posts: 468
Jul 13, 2019, 4:25 am
#20
Original Poster
Join Date: Aug 2007
Location: Australia
Programs: LHSen UA1K VAGold QFSilv HHon Diamond ShangrilaJade Radisson Gold SPG Gold Marriott Gold Hertz Presi
Posts: 1,049
Kwantas Call Centre Wait times
Every time ive called qantas in the past 3 weeks wait times have been told I have t owait several hours -request a call back which usually arrives after 2230 and wakes me up even after midnight shameless!!! Not even United would do this in the middle of Hurricane Irene! Shame on you qantas you are truly a 4th world airline! (A First World business that pretends it is 1st world and is in fact worse than a 3rd world business that doesnt pretend it is first world !) who is truly sick of the Qantas callcentre using now poor South Africans in Kapstadt Pleas eLufthansa/Swiss MKAE VA a connecting partner to Star Alliance Airlines to connect to LH/LX on your fares from Australia! Purchased an additional bag from SYD-ADL on a LH/LX ticket where Qantas is Major SignificantCarrier via USA and Qantas don't recognize their own baggage allowance according to their website so i need extra 32kg bag on a business class airfare - Kaspstat agent solved this for me a week ago but still not receipt Calling tonite and qantas can see no reciecpt issued atfer a week - shameless! What happended to my Ansettt Star Alliance airline into/out of AU? Now qantas tell me that they cannot issue this additional baggage as per their website at it is a Lufthansa ticket and they do not interline with any Star Alliance airlines I must purchase additional baggage at the irport at website rate - $45 they cant even send me an email to confirm this!
Jul 13, 2019, 4:30 am
#21
Original Poster
Join Date: Aug 2007
Location: Australia
Programs: LHSen UA1K VAGold QFSilv HHon Diamond ShangrilaJade Radisson Gold SPG Gold Marriott Gold Hertz Presi
Posts: 1,049
Every time ive called qantas in the past 3 weeks wait times have been told I have t owait several hours -request a call back which usually arrives after 2230 and wakes me up even after midnight shameless!!! Not even United would do this in the middle of Hurricane Irene! Shame on you qantas you are truly a 4th world airline! (A First World business that pretends it is 1st world and is in fact worse than a 3rd world business that doesnt pretend it is first world !) who is truly sick of the Qantas callcentre using now poor South Africans in Kapstadt Pleas eLufthansa/Swiss MKAE VA a connecting partner to Star Alliance Airlines to connect to LH/LX on your fares from Australia! Purchased an additional bag from SYD-ADL on a LH/LX ticket where Qantas is Major SignificantCarrier via USA and Qantas don't recognize their own baggage allowance according to their website so i need extra 32kg bag on a business class airfare - Kaspstat agent solved this for me a week ago but still not receipt Calling tonite and qantas can see no reciecpt issued atfer a week - shameless! What happended to my Ansettt Star Alliance airline into/out of AU? Now qantas tell me that they cannot issue this additional baggage as per their website at it is a Lufthansa ticket and they do not interline with any Star Alliance airlines I must purchase additional baggage at the irport at website rate - $45 they cant even send me an email to confirm this!
Jul 13, 2019, 4:39 am
#22
A FlyerTalk Posting Legend
Join Date: Jan 2002
Posts: 44,581
If it is so bad, why keep purchasing these tickets that include Qantas travel or if it is an issue, perhaps just keep within the allowances rather than ranting at every little thing
If you request a callback and you call at a time where the callback will come late at night, perhaps consider calling at a different time of day
Given that it is a Lufthansa ticket , it doesn't seem that surprising that Qantas cannot sell the extras
If you request a callback and you call at a time where the callback will come late at night, perhaps consider calling at a different time of day
Given that it is a Lufthansa ticket , it doesn't seem that surprising that Qantas cannot sell the extras
Jul 13, 2019, 4:43 am
#23
Original Poster
Join Date: Aug 2007
Location: Australia
Programs: LHSen UA1K VAGold QFSilv HHon Diamond ShangrilaJade Radisson Gold SPG Gold Marriott Gold Hertz Presi
Posts: 1,049
If it is so bad, why keep purchasing these tickets that include Qantas travel or if it is an issue, perhaps just keep within the allowances rather than ranting at every little thing
If you request a callback and you call at a time where the callback will come late at night, perhaps consider calling at a different time of day
If you request a callback and you call at a time where the callback will come late at night, perhaps consider calling at a different time of day
Jul 13, 2019, 4:44 am
#24
A FlyerTalk Posting Legend
Join Date: Jan 2002
Posts: 44,581
If Qantas is so bad, perhaps cancel the domestic sectors and book a separate ticket on another carrier - or just go to airport when you travel, pay the excess baggage fees and move on ( or even just limit baggage to within allowance and no fees to pay )
Jul 13, 2019, 4:49 am
#25
Original Poster
Join Date: Aug 2007
Location: Australia
Programs: LHSen UA1K VAGold QFSilv HHon Diamond ShangrilaJade Radisson Gold SPG Gold Marriott Gold Hertz Presi
Posts: 1,049
what is flyertalk.com for then? its separate to Qantas obviously! Are you related to the irish CEO who used to work for Ansett Australia ?
Jul 13, 2019, 4:59 am
#26
A FlyerTalk Posting Legend
Join Date: Jan 2002
Posts: 44,581
This forum is not affiliated in any way to the airline
Just ranting about each trivial thing that occurs serves no purpose - if wanting help , a non emotional simple clear request is more likely to work than stamping feet that a callback request came late at night
Jul 13, 2019, 5:00 am
#27
Join Date: Oct 2015
Location: NT Australia
Programs: QF WP
Posts: 4,160
Jul 13, 2019, 6:15 am
#28
FlyerTalk Evangelist
Join Date: Apr 2002
Location: SYD
Programs: QF WP/LTG | UA P
Posts: 13,530
The higher your QF status, the shorter the phone wait time. Yes, I've been very impressed with the UA call wait times.
As for the rest of the posting, I couldn't understand the rant. What is "Kwantas"?
As for the rest of the posting, I couldn't understand the rant. What is "Kwantas"?