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Have QF stopped handing out hot towels on international flights?

Have QF stopped handing out hot towels on international flights?

Old Jul 1, 19, 4:51 pm
  #1  
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Have QF stopped handing out hot towels on international flights?

Hi
I was on QF24 last week and hot towels were not handed out on the entire flight in Business class. Have QF stopped handing out them?
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Old Jul 1, 19, 5:13 pm
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Well I have not travelled long haul for a while.
Trans Tasman Business Class has not had hot towels for over two years.
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Old Jul 1, 19, 5:43 pm
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og
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I did SFO-MEL last year and the left side of the Biz cabin got them twice but the right side got nothing. And the CSM walked the left side a few times but was not seen on my side. QF capably demonstrating its inconsistency.
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Old Jul 1, 19, 6:52 pm
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Got them on QF25/26 on 15/6 and 20/6.
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Old Jul 1, 19, 7:38 pm
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but if true how am I supposed to clean the seat?!
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Old Jul 1, 19, 8:15 pm
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They're basically see through anyway. May as well not bother.
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Old Jul 1, 19, 8:21 pm
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I got a hot towel on QF156 AKL-MEL last week (somewhat to my surprise).
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Old Jul 2, 19, 12:53 am
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Very rarely do they hand them out, I believe it's an optional service for the FA's now. I only recall hot towel service on QF on probably 1 flight of 8 of my last international J flights.
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Old Jul 2, 19, 1:52 am
  #9  
og
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Originally Posted by gravii View Post
Very rarely do they hand them out, I believe it's an optional service for the FA's now. I only recall hot towel service on QF on probably 1 flight of 8 of my last international J flights.
Yes - that seems to he the standard practice now. Compare that to quality airlines that give out typically 4 rounds of thick hot towels eg Thai, ANA, SQ etc. Sadly QFs once great cabin service slowly drops further down the list.
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Old Jul 2, 19, 2:16 am
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In economy on an AA flight AKL-LAX earlier this year, hot (woven paper) towels were handed out on no less than 4 separate occasions.

Last edited by serfty; Jul 2, 19 at 2:34 am
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Old Jul 2, 19, 2:25 am
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Originally Posted by og View Post

Yes - that seems to he the standard practice now. Compare that to quality airlines that give out typically 4 rounds of thick hot towels eg Thai, ANA, SQ etc. Sadly QFs once great cabin service slowly drops further down the list.
Only get one hot towel either just before or immediately after takeoff on SQ, although on longer flights do get another one around time of second meal. Oh dang, got that wrong that's in economy class.
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Old Jul 2, 19, 2:40 am
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We got towels on SYD-PER two weeks ago in Business class, but not until after crew realized that senior customer experience executive was sitting in the cabin.

They also forgot to refill my water class after asking nicely 4 times. Executive was taking notes and asked me about the service when we deplaned.
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Old Jul 2, 19, 4:13 am
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So , towels are catered in the trolly but it is up to the purser to hand out the towels or not?? I wonder if the service inconsistency is the same in First class.
It is sad to see the decline in the quality of service ( I know it is just about the hot towels but it makes a huge difference on long distance journey.

Last edited by cdgbear; Jul 2, 19 at 4:19 am
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Old Jul 2, 19, 10:55 am
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So a live hot towel report from QF63- nothing before the first meal service but given out for 2nd meal

purser and crew doing sterling work throughout so can only assume its either an oversight or there was only one round loaded?
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Old Jul 3, 19, 12:47 am
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Hot towels on 36/35 in F during April.
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