QF-QF Domestic Connection on separate tickets
Feb 24, 2019, 7:43 am
#1
Original Poster
Join Date: May 2006
Posts: 244
QF-QF Domestic Connection on separate tickets
Hello,
I need to book 3 separate award tickets for QF domestic flights. I can not book them in one itinerary due to cabin class mixes.
HBA-MEL, then MEL-PER, then PER - LEA.
55 minutes connecting in both airports which is a legal connection.
According to what I read here bag through check in should be allowed. But how does qantas handle delays and reprotections in such cases? It's all qantas flights, no other airline involved.
Maybe aussie experts have an idea. Not too much used to fly in Australia. I was a bit shocked by the lack of customer consumer laws when flying with virgin from ADL to SYD 2 years ago. Flight was canceled ad hoc due to missing crew and all they did was offering a reprotection to the next day or a air credit but not even a refund, not even talking about a rebooking to another carrier....
I need to book 3 separate award tickets for QF domestic flights. I can not book them in one itinerary due to cabin class mixes.
HBA-MEL, then MEL-PER, then PER - LEA.
55 minutes connecting in both airports which is a legal connection.
According to what I read here bag through check in should be allowed. But how does qantas handle delays and reprotections in such cases? It's all qantas flights, no other airline involved.
Maybe aussie experts have an idea. Not too much used to fly in Australia. I was a bit shocked by the lack of customer consumer laws when flying with virgin from ADL to SYD 2 years ago. Flight was canceled ad hoc due to missing crew and all they did was offering a reprotection to the next day or a air credit but not even a refund, not even talking about a rebooking to another carrier....
Feb 24, 2019, 12:11 pm
#3
FlyerTalk Evangelist
Join Date: Apr 2001
Location: MEL CHC
Posts: 21,009
According to what I read here bag through check in should be allowed. But how does qantas handle delays and reprotections in such cases? It's all qantas flights, no other airline involved.
Maybe aussie experts have an idea. Not too much used to fly in Australia. I was a bit shocked by the lack of customer consumer laws when flying with virgin from ADL to SYD 2 years ago. Flight was canceled ad hoc due to missing crew and all they did was offering a reprotection to the next day or a air credit but not even a refund, not even talking about a rebooking to another carrier....
Maybe aussie experts have an idea. Not too much used to fly in Australia. I was a bit shocked by the lack of customer consumer laws when flying with virgin from ADL to SYD 2 years ago. Flight was canceled ad hoc due to missing crew and all they did was offering a reprotection to the next day or a air credit but not even a refund, not even talking about a rebooking to another carrier....
If you miss a flight will not be a lot of options: thin routes. PER LEA looks to have 2 flights a day (Mon to Fri) and 1 flight on Sat & Sun
Great Circle Mapper
There has been some revision/government intervention on ticket t&c's in recent months. All airlines were not compliant with the law
https://www.accc.gov.au/consumers/he...-cancellations
Jetstar, Tigerair, Qantas and Virgin Australia to fix refund policies 17 Dec 2018
Jetstar, Tigerair, Qantas and Virgin Australia have committed to ensuring their refund policies and practices comply with their consumer guarantee obligations under the Australian Consumer Law (ACL).
The ACCC was concerned that each airline had made false or misleading representations on their websites that misled consumers about their rights to refunds and resupply in the event of significant flight delays or cancellations.
The ACCC has accepted court-enforceable undertakings from all four airlines, in which each has committed to reviewing their refund policies, compliance programs, websites and booking systems to address the ACCC’s concerns. As a result of the ACCC’s engagement with the industry, the airlines have already made improvements to their websites, policies and procedures to address the ACCC’s concerns.
<snip>
The ACCC was concerned that each airline had made false or misleading representations on their websites that misled consumers about their rights to refunds and resupply in the event of significant flight delays or cancellations.
The ACCC has accepted court-enforceable undertakings from all four airlines, in which each has committed to reviewing their refund policies, compliance programs, websites and booking systems to address the ACCC’s concerns. As a result of the ACCC’s engagement with the industry, the airlines have already made improvements to their websites, policies and procedures to address the ACCC’s concerns.
<snip>
https://www.virginaustralia.com/au/e...ancel-booking/
Feb 24, 2019, 12:17 pm
#4
FlyerTalk Evangelist
Join Date: Aug 2002
Location: London
Programs: Mucci. Nothing else matters.
Posts: 38,644
A question for the QF experts: could a mixed-cabin itinerary like this be booked on a single ticket on the phone?
Feb 24, 2019, 12:30 pm
#5
Moderator: Asiana & Qantas Frequent Flyer
Join Date: Dec 2006
Location: STR/SYD/SMF
Programs: QF Lifetime SG, LH HON, OZ Lifetime Diamond +, HH Diamond, Marriott Lifetime Platinum
Posts: 14,372
[mod hat] Moved this out of the QF not checking through luggage into its own thread. [/mod hat]
Feb 24, 2019, 7:09 pm
#8
Join Date: May 2003
Programs: QF WP; VA Gold
Posts: 1,007
I would suggest booking with an agent on the phone or SMS or chat and have them on the one booking. This will give you all the best protections although a fee is likely to be charge, in points if you like.
Feb 25, 2019, 1:37 am
#9
Original Member
Join Date: May 1998
Location: Portland OR Double Emerald (QF and AA), DL PM/MM, Starwood Plat
Posts: 19,589
I've had good luck using chat to book something complicated that web site doesn't offer and agents don't usually seek gives them more time to check with their resources rather than say "can't do it" which so often happens on the phone. But I never knew mixed class awards existed (other than as involuntary downgrade, in that you pay for the highest class for all sectors and get lower for some).
Feb 25, 2019, 6:20 am
#10
Join Date: Dec 2011
Posts: 479
Feb 25, 2019, 1:40 pm
#11
Original Poster
Join Date: May 2006
Posts: 244
Thanks a lot for all the feedback.
I should have mentioned that I want to book this with BA points.
Before posting this I spoke with a BA Rep since the combination couldn't be booked online (besides Qantaslink flights not being bookable online with BA anyway, figure that...). The rep told me that the only way to book this would be to book all segments individually in seperate PNRs. Since BA charges per segment that would have been the same amount of miles (but a couple of AUD more in Taxes, which can be disregarded). The issue would have of course to have 4 different PNRs for one trip.
After reading your comments I called BA again and I had a much better rep which of course they could book it in one PNR and even issue everyhting in one ticket. They didn't charged me the phone booking fee (I didn't even had to ask for it to be voided), I paid lower taxes due to the transfers, and I even got the 2PC bag allowance on the whole ticket, which I don't necessarily need, but hey...
I should have mentioned that I want to book this with BA points.
Before posting this I spoke with a BA Rep since the combination couldn't be booked online (besides Qantaslink flights not being bookable online with BA anyway, figure that...). The rep told me that the only way to book this would be to book all segments individually in seperate PNRs. Since BA charges per segment that would have been the same amount of miles (but a couple of AUD more in Taxes, which can be disregarded). The issue would have of course to have 4 different PNRs for one trip.
After reading your comments I called BA again and I had a much better rep which of course they could book it in one PNR and even issue everyhting in one ticket. They didn't charged me the phone booking fee (I didn't even had to ask for it to be voided), I paid lower taxes due to the transfers, and I even got the 2PC bag allowance on the whole ticket, which I don't necessarily need, but hey...
Feb 25, 2019, 1:45 pm
#12
FlyerTalk Evangelist
Join Date: Apr 2001
Location: MEL CHC
Posts: 21,009
After reading your comments I called BA again and I had a much better rep which of course they could book it in one PNR and even issue everything in one ticket. They didn't charged me the phone booking fee (I didn't even had to ask for it to be voided), I paid lower taxes due to the transfers, and I even got the 2PC bag allowance on the whole ticket, which I don't necessarily need, but hey...
Is now QF's problem if 1 flight is late.
Enjoy the trip
