Making changes to a Corporate Traveller booking
Feb 14, 2019, 5:14 pm
#1
Original Poster
Join Date: Oct 2015
Location: NT Australia
Programs: QF WP
Posts: 4,159
Making changes to a Corporate Traveller booking
morning all,
work are demonstrating some extreme idiocy in booking some travel for me (basically i’m trying to avoid a greyhound bus cos, this is Flyertalk not bustalk amirite)
so by way of responding in kind to them being too cheap to pay for an Airnorth flight, i’m proposing to have them book my return travel all the way to Canberra, instead of just as far as Darwin
i would then attempt to change the DRW-XXX-CBR flights to an alternative date, just paying the change fee (or possibly cancel for a credit?)
the bookings are always made through corporate traveller and are always Red e-deal
does anyone know what’s the go with this? It would be easier for me to deal directly with qantas rather than corporate traveller but i’m not sure when qantas become able to make changes to those bookings?
any guidance much appreciated
work are demonstrating some extreme idiocy in booking some travel for me (basically i’m trying to avoid a greyhound bus cos, this is Flyertalk not bustalk amirite)
so by way of responding in kind to them being too cheap to pay for an Airnorth flight, i’m proposing to have them book my return travel all the way to Canberra, instead of just as far as Darwin
i would then attempt to change the DRW-XXX-CBR flights to an alternative date, just paying the change fee (or possibly cancel for a credit?)
the bookings are always made through corporate traveller and are always Red e-deal
does anyone know what’s the go with this? It would be easier for me to deal directly with qantas rather than corporate traveller but i’m not sure when qantas become able to make changes to those bookings?
any guidance much appreciated
Feb 14, 2019, 5:41 pm
#2
Join Date: Aug 2007
Programs: QF LTG:
Posts: 1,859
Your corporate travel agency owns the booking and will need to make any changes. Also, depending on your employer they may even advise them of the changes and if you've breached any corporate travel policies you have that issue with your employer.
Also, any credit belongs to your employer, not you.
Finally, feel free to post here Travel Expenses: Dumb Things your Company has Done once you've completed and anonymised your story.
Also, any credit belongs to your employer, not you.
Finally, feel free to post here Travel Expenses: Dumb Things your Company has Done once you've completed and anonymised your story.
Feb 14, 2019, 5:57 pm
#3
Original Poster
Join Date: Oct 2015
Location: NT Australia
Programs: QF WP
Posts: 4,159
Hmm ok. Does it ever go into airline control? Like within 24 hours of departure or something?
to be fair I’m happy to just no show and have them eat the cost, fare credit would be just deserts
they are contractually obliged to return me to my place of residence (in this case CBR). I’m just trying to save them some money and some of my time by dropping me in Darwin and that being the end of it
(interestingly I also offered to pay the flight myself and take reimbursement for the value of the bus ticket and that I would eat the difference. That was also a no...
)
to be fair I’m happy to just no show and have them eat the cost, fare credit would be just deserts
they are contractually obliged to return me to my place of residence (in this case CBR). I’m just trying to save them some money and some of my time by dropping me in Darwin and that being the end of it
(interestingly I also offered to pay the flight myself and take reimbursement for the value of the bus ticket and that I would eat the difference. That was also a no...
)
Feb 14, 2019, 7:55 pm
#4
Join Date: Jul 2004
Location: mostly MEL
Programs: QF WP LTG, HHonors Diamond, NZ Gold
Posts: 1,750
Hi nancypants,
Our company also requires us to book all corporate travel through the CTA, any subsequent changes I require also have to be made via that same CTA. They do seem to offer the cheapest flight available - which seems to mirror QF's Red e-deals at times, however typically price up slightly lower than the QF Website.
Usually, I can change the ticket regardless of the type, simply by paying a change fee and any fare difference. Yesterday, however, the CTA stated that the terms of my ticket didn't allow same day changes and I had to purchase a new ticket, however even in these circumstances I get to credit the unused portion against future travel (unlike the typical retail situation) - YMMV.
Of course it does. The airline can modify the booking due to - for example - IROPS, quite often I've been called by QF and offered an alternative flight because they've cancelled the one I'm booked on.
Also - but usually only if I've been able to snag a flexible fare - I've been able to fly-forward by asking in the Lounge. I expect, however, that the circumstances under which Qantas can maintain the booking are contracted - similar to the CTA as above.
Regards,
BD
Our company also requires us to book all corporate travel through the CTA, any subsequent changes I require also have to be made via that same CTA. They do seem to offer the cheapest flight available - which seems to mirror QF's Red e-deals at times, however typically price up slightly lower than the QF Website.
Usually, I can change the ticket regardless of the type, simply by paying a change fee and any fare difference. Yesterday, however, the CTA stated that the terms of my ticket didn't allow same day changes and I had to purchase a new ticket, however even in these circumstances I get to credit the unused portion against future travel (unlike the typical retail situation) - YMMV.
Of course it does. The airline can modify the booking due to - for example - IROPS, quite often I've been called by QF and offered an alternative flight because they've cancelled the one I'm booked on.
Also - but usually only if I've been able to snag a flexible fare - I've been able to fly-forward by asking in the Lounge. I expect, however, that the circumstances under which Qantas can maintain the booking are contracted - similar to the CTA as above.
Regards,
BD
Feb 15, 2019, 12:40 am
#5
Join Date: Mar 2011
Location: Canberra
Programs: Qantas, Virgin
Posts: 176
My experience with Corporate Travel Agent control is that the airline (Qantas) is never able to make a change to the booking by phone. If you want to make a change before I get to the airport then I have to call the travel agent.
Once I get to the airport I can make changes at the customer service desk or in the lounge.
Once I get to the airport I can make changes at the customer service desk or in the lounge.
Feb 16, 2019, 8:00 pm
#7
Suspended
Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 50,262
Nobody here can answer OP's question unless they have read the contract between OP's employer and the corporate TA. It is possible for the TA to flag the PNR as not being eligible for change other than in IRROPS and it is further possible to the TA to directly notify the employer of any changes made at any time.
The only way to get accurate answers to OP's question for OP's specific situation is for OP to speak with the travel manager for the employer.
The only way to get accurate answers to OP's question for OP's specific situation is for OP to speak with the travel manager for the employer.
Feb 16, 2019, 9:03 pm
#8
Original Poster
Join Date: Oct 2015
Location: NT Australia
Programs: QF WP
Posts: 4,159
Nobody here can answer OP's question unless they have read the contract between OP's employer and the corporate TA. It is possible for the TA to flag the PNR as not being eligible for change other than in IRROPS and it is further possible to the TA to directly notify the employer of any changes made at any time.
The only way to get accurate answers to OP's question for OP's specific situation is for OP to speak with the travel manager for the employer.
The only way to get accurate answers to OP's question for OP's specific situation is for OP to speak with the travel manager for the employer.
Feb 17, 2019, 12:29 pm
#9
Suspended
Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 50,262
