Bag destroyed. Compensation = $47 :(
Jan 22, 2019, 8:21 am
#16
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Many carriers do offer stock replacements at their major hub locations. Typically, these are generic mid-quality bags which replicate, but do not duplicate the specific damaged bag. On the other hand, having a brand new bag and the ability to transfer its contents in a few minutes and be done with it, carries a significant premium for many passengers who, more and more, purchase cheapish generic luggage anyway.
Jan 22, 2019, 8:28 am
#17
Join Date: Oct 2018
Location: London
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Jan 22, 2019, 9:06 am
#18
Join Date: Sep 2001
Location: UK. BAEC AAdvantage
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Many carriers do offer stock replacements at their major hub locations. Typically, these are generic mid-quality bags which replicate, but do not duplicate the specific damaged bag. On the other hand, having a brand new bag and the ability to transfer its contents in a few minutes and be done with it, carries a significant premium for many passengers who, more and more, purchase cheapish generic luggage anyway.
Jan 22, 2019, 9:20 am
#19
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Yes, I can understand the convenience of having something immediately in circumstances like that. Although I'd be a bit annoyed if I'd bought that fancy Rimowa one that has a LCD screen for the bag tag and that was destroyed. I'd make sure my travel insurance specifically covered that!
Jan 22, 2019, 9:25 am
#20
Join Date: Sep 2001
Location: UK. BAEC AAdvantage
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Again, most occasional travellers won't know their rights or ability to do that. Businesses rely on this and think that a greater percentage will take the low offer and walk away, happy or not, and only those in the know will pursue the business for what they should really be paid. This is the stuff that consumer programmes constantly go on about, but the majority of the public don't follow up.
Jan 22, 2019, 1:31 pm
#21
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Join Date: Jan 2002
Posts: 44,549
You has the benefit of knowing what the airline was liable for (the XDR value) and you were able to get proof of when you bought the case. Most "occasional" travellers aren't likely to know, or understand, their rights, nor would many keep their receipts.
I know people bemoan the loss of the high street shops, but having purchased items online I now have an automatic audit trail of purchases. A back and forth argument with Philips about the repair of a 4 y.o. steam generator iron ended when I emailed the online receipt from John Lewis that stated it came with a 5 year guarantee. My last couple of suitcases have been bought online after trialling them in shops. Some shops are beginning to offer e-receipts for physical transactions, although that does raise data privacy issues for some.
I thought some airlines had a stock of replacement cases they gave out? Maybe it's AA I'm thinking of? Different grades of cases depending on the bad lost or destroyed - or maybe your status! Or is this only for claims made while at the airport?
I know people bemoan the loss of the high street shops, but having purchased items online I now have an automatic audit trail of purchases. A back and forth argument with Philips about the repair of a 4 y.o. steam generator iron ended when I emailed the online receipt from John Lewis that stated it came with a 5 year guarantee. My last couple of suitcases have been bought online after trialling them in shops. Some shops are beginning to offer e-receipts for physical transactions, although that does raise data privacy issues for some.
I thought some airlines had a stock of replacement cases they gave out? Maybe it's AA I'm thinking of? Different grades of cases depending on the bad lost or destroyed - or maybe your status! Or is this only for claims made while at the airport?
knowing ones rights shouldn't be so necessary to get a company to meet its obligations
The attempt by K2 to try claiming that this was all that could be done , was very poor imo - fortunately when passed back to BA, the service improved
In the end, rather than try to get it repaired BA offered to pay for a new bag - i then liaised with pelican to see whether I could get old one replaced
Last edited by Dave Noble; Jan 22, 2019 at 1:37 pm
Jan 22, 2019, 6:32 pm
#22
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The Pelican lifetime warranty is hilarious -- it excludes damage caused by airline "mishandling" and specifies you should claim from the airline. I suppose a limo driver could run over the Pelican bag and then the warranty would cover any damage 
Presumably Rimowa have similar exclusions.
Presumably Rimowa have similar exclusions.
Jan 22, 2019, 6:42 pm
#23
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The Pelican lifetime warranty is hilarious -- it excludes damage caused by airline "mishandling" and specifies you should claim from the airline. I suppose a limo driver could run over the Pelican bag and then the warranty would cover any damage Presumably Rimowa have similar exclusions.
Presumably Rimowa have similar exclusions.It may disclaim against airline damage, but when QA contatced it regarding a previous issue when QA caused damage, Pelican replaced it for airline without any issue
I cannot fault Pelican's lifetime warranty - I have seen many so called "lifetime warranties" which don't include anything other than becoming unusable through just normal use and wouldn't cover any accidental damage
Jan 22, 2019, 10:08 pm
#24
Join Date: Apr 2005
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The Pelican lifetime warranty is hilarious -- it excludes damage caused by airline "mishandling" and specifies you should claim from the airline. I suppose a limo driver could run over the Pelican bag and then the warranty would cover any damage Presumably Rimowa have similar exclusions.
Presumably Rimowa have similar exclusions.
Jan 22, 2019, 10:47 pm
#25
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Posts: 44,549
