Possible to rebook cancelled QF flight to JQ?
Jan 13, 2019, 4:28 pm
#1
Original Poster
Join Date: Sep 2008
Programs: American AAdvantage
Posts: 1,045
Possible to rebook cancelled QF flight to JQ?
Last month (12/15), my original itinerary returning home was HBA-SYD (QF1582 in Y) and SYD-DFW (QF7 in W). The evening before, my domestic flight was cancelled and I was rebooked via MEL (QF1012 & QF430). My initial 5+ hour layover/padding in Sydney dwindled down to 75 minutes When I called Qantas, the agent reassured me 75 minutes is sufficient. It was not and I got to experience the fun of connecting in SFO.
Could I have insisted the agent rebook me on JQ718? I would have had 3+ hours in case the flight experienced delays which it did not. In Melbourne, I was talking a fellow passenger who mentioned Qantas is very reluctant to rebook passengers on Jetstar flights.
Could I have insisted the agent rebook me on JQ718? I would have had 3+ hours in case the flight experienced delays which it did not. In Melbourne, I was talking a fellow passenger who mentioned Qantas is very reluctant to rebook passengers on Jetstar flights.
Jan 13, 2019, 6:03 pm
#2
Original Member
Join Date: May 1998
Location: Portland OR Double Emerald (QF and AA), DL PM/MM, Starwood Plat
Posts: 19,589
JQ ontime record is pretty poor compared to QF, plus transfer at SYD from JQ terminal ts harder/takes longer. I'd pick 75 min QF/QF connection over 180 min JQ/QF. Guessing this may be why QF agents are reluctant, the revenue stays in QF group so no financial motivation. The are just trying to improve customer satisfaction 
Jan 13, 2019, 8:31 pm
#3
Join Date: May 2003
Location: Singapore
Programs: QF LTG, SQ EGTP, Bonvoy LTG
Posts: 4,847
Did you ask for/did they offer QF 1010 flight out of HBA at 06:00? I guess you were out of luck for the trip.
Specifically, JQ718 doesn't seem too bad .... https://flightaware.com/live/flight/JST718/history
Specifically, JQ718 doesn't seem too bad .... https://flightaware.com/live/flight/JST718/history