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Delays Compensation - Australian Consumer Law

Delays Compensation - Australian Consumer Law

Old Dec 20, 18, 4:28 am
  #1  
og
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Delays Compensation - Australian Consumer Law

The QF web site has a what appears to be a new section covering their policy on delays and compensation:

https://www.qantas.com/au/en/book-a-...r-the-acl.html
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Old Dec 20, 18, 5:29 am
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I do not fly QF much but certainly a few items interesting copied from their pages:

(definition in footnote)
# A significant change means a change that significantly impacts you and your travel plans.

(under commercial overbooking)
If you are flying internationally and the next available flight departs over 4 hours after your scheduled departure time, you will also be given a Qantas travel voucher.
will re-book you on the next available Qantas flight (my bolding)

---
There is no definition of "home airport."

added: and if origination is in EU there is a conflict....

Last edited by zebranz; Dec 20, 18 at 5:39 am Reason: Added item
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Old Dec 20, 18, 3:04 pm
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Join Date: Feb 2009
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Originally Posted by og View Post
The QF web site has a what appears to be a new section covering their policy on delays and compensation:
They also have a link t the top of their homepage on their responses to the ACCC

https://www.qantas.com/au/en/book-a-...dertaking.html

A point of note for those certain regulars on this blog who cling vociferously to the QF T&Cs and website wording:

Consumer Law takes precedence!

I have argued such on a number of threads...

Also see:

https://www.accc.gov.au/media-releas...efund-policies
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