Domestic pre-take-off drinks
Nov 2, 2018, 10:35 pm
#1
Moderator: British Airways Executive Club
Original Poster
Join Date: Jan 2009
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Domestic pre-take-off drinks
In the last month or so, I have had, as pre-take-off drink options in domestic J:
- Water only, in a glass
- Water or juice, in a glass (which used to be the case quite consistently)
- Water only, in a bottle
All of them on the same route, so it can't be the route difference.
However, there were different time of day.
Is there a rule on what's served, or are they randomised, or is it by crew discretion?
I am not complaining, and the water bottle version was rather useful because it's not collected before take-off like a glass of something, but I'm rather curious as to why they vary rather a lot.
- Water only, in a glass
- Water or juice, in a glass (which used to be the case quite consistently)
- Water only, in a bottle
All of them on the same route, so it can't be the route difference.
However, there were different time of day.
Is there a rule on what's served, or are they randomised, or is it by crew discretion?
I am not complaining, and the water bottle version was rather useful because it's not collected before take-off like a glass of something, but I'm rather curious as to why they vary rather a lot.
Nov 3, 2018, 12:50 am
#2
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Join Date: Nov 2004
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I believe (unless on a PER Coast to Coast flight) it's currently supposed to be juice/still water in the morning and still or sparkling water in the afternoon/evening.
Nov 3, 2018, 1:39 am
#3
Join Date: Feb 2009
Location: Cairns, Australia
Posts: 924
In the business world product consistency is a key performance metric for any business seeking to delivery a product, particularly one with a strong service element.
QF seems to be sloppy in a number of services areas, which in turn exposes poor implementation of service processes / execution of work instructions.
Bad for business in a competitive market.
It's called quality control - a business discipline taken very seriously by competent players.
QF seems to be sloppy in a number of services areas, which in turn exposes poor implementation of service processes / execution of work instructions.
Bad for business in a competitive market.
It's called quality control - a business discipline taken very seriously by competent players.
Last edited by DownUnderFlyer; Nov 3, 2018 at 2:57 am Reason: Removed quote
Nov 3, 2018, 3:00 am
#4
Moderator: Asiana & Qantas Frequent Flyer
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[mod hat] Removed posts with snark and posts which quoted them. [/mod hat]
Last edited by DownUnderFlyer; Nov 3, 2018 at 2:48 pm Reason: catn spell