Go Back  FlyerTalk Forums > Miles&Points > Airlines and Mileage Programs > Qantas | Frequent Flyer
Reload this Page >

Qantas utterly hopeless at crediting JQ flight points

Qantas utterly hopeless at crediting JQ flight points

Old Aug 26, 18, 8:55 pm
  #61  
 
Join Date: Feb 2009
Location: Cairns, Australia
Posts: 919
Originally Posted by paolo64 View Post
Itís taking longer and longer for JQ flights to credit. My last was July 18th, still nothing. Also, it has taken Qantas more than 3 months to refund points and taxes for a cancelled points ticket ( QF J). Iíve called twice and emailed twice, but nothing. Qantas is fine when things go well, and itís an enjoyable experience.... but the service is rock-bottom when a problem happens, far worse than my other airline choices.

QF publish a 14 day target for reposting refunded points.

Last time I got action by doing the following:
  1. Requested a chat session using the chat function
  2. Initially requested information on the target for refunding points
  3. If the agent is any good they will give you a link to the relevant web page on the QF web site
  4. You can then turn the discussion to your situation and point out that this target is breached and you expect and require a rapid resolution
  5. If the agent is any good they will realise this requires escalation and corrective action

This worked when ringing agents on the so-called premium line failed to get action.
Bundy Bear, nancypants and paolo64 like this.
Platy is offline  
Old Aug 26, 18, 9:03 pm
  #62  
 
Join Date: Feb 2009
Location: Cairns, Australia
Posts: 919
Originally Posted by Dave Noble View Post
The membership year doesn't end until end of September

status should be available from the time the flights post - as long as it posts by end of membership year, the member will still get a full year's membership

Yes, but, the customer is shafted if:

- they have taken sufficient flights to rise to the next level (e.g. Gold to Platinum), but those flight SCs post late
- they have taken taken sufficient flights to maintain level, but flights do not post before anniversary assessment date
nancypants likes this.
Platy is offline  
Old Aug 26, 18, 10:09 pm
  #63  
 
Join Date: Jun 2010
Location: Melbourne
Programs: QF
Posts: 38
Yes taking 2 months to credit is ridiculous, the slowest of all partner airlines to credit points is part of the Qantas group. It never used to be this long, it would be good if Qantas were able to provide some info as to what is taking so long.
shillard and nancypants like this.
jrfsp320 is offline  
Old Aug 27, 18, 5:49 am
  #64  
 
Join Date: Oct 2015
Location: NT Australia
Programs: QF WP
Posts: 3,357
Originally Posted by Platy View Post
QF publish a 14 day target for reposting refunded points.

Last time I got action by doing the following:
  1. Requested a chat session using the chat function
  2. Initially requested information on the target for refunding points
  3. If the agent is any good they will give you a link to the relevant web page on the QF web site
  4. You can then turn the discussion to your situation and point out that this target is breached and you expect and require a rapid resolution
  5. If the agent is any good they will realise this requires escalation and corrective action

This worked when ringing agents on the so-called premium line failed to get action.
iíll give this a crack when I have a moment although my record with getting chat agents who are any good is hovering around the 0% mark!
Platy likes this.
nancypants is offline  
Old Aug 27, 18, 8:07 am
  #65  
og
FlyerTalk Evangelist
 
Join Date: Apr 2002
Location: SYD
Programs: QF WP/LTG | UA P
Posts: 13,035
Originally Posted by Platy View Post
Yes, but, the customer is shafted if:

- they have taken sufficient flights to rise to the next level (e.g. Gold to Platinum), but those flight SCs post late
- they have taken taken sufficient flights to maintain level, but flights do not post before anniversary assessment date
Exactly my point / issue in posting#52 above.
Platy likes this.
og is offline  
Old Aug 28, 18, 7:28 am
  #66  
 
Join Date: Oct 2015
Location: NT Australia
Programs: QF WP
Posts: 3,357
Standard useless email response


Edit- obscured staff member name in email

Last edited by nancypants; Aug 28, 18 at 7:35 am
nancypants is offline  
Old Aug 29, 18, 6:25 am
  #67  
 
Join Date: Aug 2018
Programs: Qantas
Posts: 68
Jetstar flights now take 6-8 weeks to credit on Qantas. This is the new normal. However, it's reasonably consistent, so there's that.

You're wasting your time with a missing points claim - they won't come any earlier.
Revenge and nancypants like this.
justinbrett is offline  
Old Aug 30, 18, 4:06 am
  #68  
 
Join Date: Oct 2015
Location: NT Australia
Programs: QF WP
Posts: 3,357
Originally Posted by Justin Thomas View Post
Jetstar flights now take 6-8 weeks to credit on Qantas. This is the new normal. However, it's reasonably consistent, so there's that.

You're wasting your time with a missing points claim - they won't come any earlier.
points just starting to trickle through today- 24-26 days after flights flown

actually significantly better than I was expecting!
nancypants is offline  
Old Aug 31, 18, 12:19 am
  #69  
 
Join Date: Sep 2017
Posts: 6
Also always have to file missing points claim myself.
Altitud is offline  
Old Sep 1, 18, 12:00 am
  #70  
 
Join Date: Feb 2004
Location: Perth, WA, Australia
Programs: QF Gold, VA Plat, IHG Plat Amb, LCAH Gold, Hilton Diamond
Posts: 3,728
Originally Posted by jrfsp320 View Post
Yes taking 2 months to credit is ridiculous, the slowest of all partner airlines to credit points is part of the Qantas group. It never used to be this long, it would be good if Qantas were able to provide some info as to what is taking so long.
Not so long ago I asked someone that may know something about this. The reply was just that jetstar is QFFs most difficult partner to deal with.
perthite is offline  
Old Sep 1, 18, 1:12 am
  #71  
og
FlyerTalk Evangelist
 
Join Date: Apr 2002
Location: SYD
Programs: QF WP/LTG | UA P
Posts: 13,035
Originally Posted by perthite View Post
Not so long ago I asked someone that may know something about this. The reply was just that jetstar is QFFs most difficult partner to deal with.
And who would have thought that QF and JetStar have a common commander - the CEO (AJ). Theyíre all part of the one happy family when IOC sorts out IRROPS (or so the spin goes), so perhaps this FF points/ SC mess can be handled by IOC?
og is offline  
Old Sep 23, 18, 7:43 pm
  #72  
 
Join Date: Jun 2010
Location: Melbourne
Programs: QF
Posts: 38
Latest credits: nearly 2 monthsSat 22 Sep 2018JQ 0949 ECONOMY/ 29-JUL-2018 CAIRNS/MELBOURNE -Thu 20 Sep 2018JQ 0944 ECONOMY/ 27-JUL-2018 MELBOURNE/CAIRNS -
nancypants likes this.
jrfsp320 is offline  
Old Sep 24, 18, 3:50 am
  #73  
 
Join Date: Oct 2015
Location: NT Australia
Programs: QF WP
Posts: 3,357
Must say my final 2 flights (JQ825 BNE-SYD 9/8/18 and JQ739 MEL-LST 17/8/18) both credited on the 18th September which was significantly faster than I was expecting, backdated the higher rate of miles for a QF DRW-CNS I did in September as well, due to status being increased as a result of those 2 flights crediting

of course small harrumph at there being no way to backdate a lounge visit or extra baggage allowance but I suppose you canít have it all

mental note to do any status critical JQ flying in the first 10 months of status year only
nancypants is offline  
Old Sep 24, 18, 9:52 am
  #74  
 
Join Date: Nov 2013
Programs: NZ
Posts: 938
Originally Posted by nancypants View Post
mental note to do any status critical JQ flying in the first 10 months of status year only
I agree. I was planning some JQ flights for my Gold status in my last status month (I need these for the four QF flights to qualify for Gold) but quickly abandoned that idea when I read this thread.
Revenge and nancypants like this.
minz56 is offline  
Old Sep 24, 18, 8:09 pm
  #75  
 
Join Date: May 2002
Location: Newcastle, Australia.
Programs: QF Plat+ LTG/ OW Emerald, VA Plat, NZ Gold, HH Diamond, Hyatt Whatsit. Taxation is theft.
Posts: 2,516
LOL:Sun 23 Sep 2018JQ 0480 ECONOMY/ 30-JUL-2018 NEWCASTLE/BRISBANE -80010
shillard is offline  

Thread Tools
Search this Thread
Search Engine: