Go Back  FlyerTalk Forums > Miles&Points > Airlines and Mileage Programs > Qantas | Frequent Flyer
Reload this Page >

Deteriorating food and drinks Qantas Business

Deteriorating food and drinks Qantas Business

Reply

Old Jan 8, 18, 4:54 pm
  #1  
Original Poster
 
Join Date: Jul 2014
Location: SYD
Programs: QF Platinum One, NZ*S, Koru, Accor Le Club Plus Platinum, BW Diamond, Marriott GOLD
Posts: 71
Deteriorating food and drinks Qantas Business

Hi,

I have recently noticed that the food offer is getting worse and worse while traveling on qantas business.

I flew with qantas on A380 QF118. The flight was delayed and they were aiming to start serving light supper around midnight. It was nothing special, so I skipped it and went straight to sleep. I thought that I will have good breakfast. It was a tiny dry brioche bun with a small piece of bacon and a layer of scrambled eggs with a drop of signature bbq Rockpool sauce. Thatís it. It was provided at 9 am.

Another thing is that they continuously mislead their customers by saying that there are four champagnes to choose from. Only the cheapest brand is loaded. All the other choices are just for fun. I have flown numerous times on trans-Tasman and always it was the case.

in comparison BNE-AKL flight in J with Emirates, was completely different.

Qantas sends some copy paste generic message in line ďyour feedback is important to usĒ, but itís getting even worse.

Friend of mine was served a dish with prawns instead of salmon (because they havenít loaded salmon), then economy meal instead of business because the oven has been broken. That was on trans Tasman ZQN-SYD.

They donít feel responsible that they should deliver catering and donít take any blame for shortcomings.

I have some flights to the usa to purchase and I am seriously considering Air NZ. Their business is at least a real business class.

Has anyone had a similar experience? Or am I just oversensitive?
Jacek_C is offline  
Reply With Quote
Old Jan 8, 18, 6:45 pm
  #2  
 
Join Date: Nov 2006
Posts: 1,112
I would have said that it was about 2 years ago that Qantas business class went rather abruptly from one of the best airlines for catering to below average and it seems to have continued slipping gently from there. That said, I don't think I can recall a time when anything in the breakfast menu beyond fruit and yogurt was fit for consumption.
Cedar Jet and zpaul like this.
IMOA is offline  
Reply With Quote
Old Jan 8, 18, 7:10 pm
  #3  
og
FlyerTalk Evangelist
 
Join Date: Apr 2002
Location: SYD
Programs: QF WP/LTG | UA P
Posts: 12,615
Originally Posted by Jacek_C View Post
.........I have some flights to the usa to purchase and I am seriously considering Air NZ. Their business is at least a real business class.

Has anyone had a similar experience? Or am I just oversensitive?
No, you're not oversensitive. You remember the bad things more than the good. And QF seems to specialise in reducing J catering on overnight flights when they assume pax sleep and are not interested in eating. It might simply be, for example the abbreviated salad (not even enough salad leaves to hide the bottom of the bowl), or abbreviating the midnight meal for westbound Trans Pacs from North America (this is a real issue when you can't eat in the lounge before the flight). The QF international shortcomings are more obvious when traveling on the competition - in my case, UA. Their international Trans Pac catering (UA) has been plentiful (as opposed to their domestic catering which is dreadful to non existant).

To be fair, I have had some brilliant meals in QF J and these are usually daylight flights (eg SYD-JNB).

I am more confident of a consistent and predictable flight experience with UA in Business on the Trans Pacs than with QF. I choose flights accordingly.
og is offline  
Reply With Quote
Old Jan 8, 18, 10:04 pm
  #4  
 
Join Date: Jan 2000
Location: Melbourne,Victoria,Australia
Programs: QF Plat (Life Gold), SQ PPS
Posts: 1,021
In fairnesss, I don't think QF anywhwre suggest that there are 4 champagnes to choose from; they do say that the champagne on offer will be one of the 4 mentioned on the menu.
whughes3 is offline  
Reply With Quote
Old Jan 8, 18, 10:21 pm
  #5  
Original Poster
 
Join Date: Jul 2014
Location: SYD
Programs: QF Platinum One, NZ*S, Koru, Accor Le Club Plus Platinum, BW Diamond, Marriott GOLD
Posts: 71
Where do they say that?
Jacek_C is offline  
Reply With Quote
Old Jan 8, 18, 11:01 pm
  #6  
 
Join Date: Jan 2016
Posts: 660
As reported in a related thread, I had sub-par food experience on QF 36 the other night. This was designated as a supper flight notwithstanding the clearly dinner time departure of 1930 for a 7 hour flight to Melbourne. The food itself was just *ok*, but the quantity was totally insufficient. No nuts/nibbles were offered with the pre-supper drink and then the one-plate, single course meal, really just a snack and lesser quantity than a domestic J evening meal on Syd-Mel.
I complained about it to the 'chef' at the time of ordering and said that if I had known about the food arrangements prior I would have eaten something in the lounge. He said: " Well, I'll make sure you're not hungry and will come back to you after the meal" ( never saw him again for the duration of the flight).
Breakfast was lamentable: some energiser drink and a Danish and a stone cold muffin thing. I asked for some bread as an alternative. " yes, the chef is just warming some up for you and it will be 5-6 minutes" ( needless to say it never appeared and I gave up at that point).

This in stark contrast to a mid-afternoon flight from BKK-SIN in Y on Thai, 3 course meal on a tray, really quite tasty ( although ironically didn't eat much of it in anticipation of eating on QF in J).

This was the final sector of a longish trip , including J on Emirates, Thai, AF, Austrian and Y on Thai. In comparison Qantas food is a sick joke.
Cedar Jet likes this.

Last edited by paolo64; Jan 8, 18 at 11:12 pm Reason: Typo
paolo64 is offline  
Reply With Quote
Old Jan 9, 18, 2:07 am
  #7  
 
Join Date: Jan 2014
Location: Australia
Programs: QF
Posts: 897
Originally Posted by Jacek_C View Post
Where do they say that?
On the menu right before the listing of the champagnes.
eminere is offline  
Reply With Quote
Old Jan 9, 18, 3:55 am
  #8  
 
Join Date: Apr 2001
Location: HK
Programs: QF Emerald. CX Nobody
Posts: 2,627
i beg to differ. i find J main meal food good both in presentation and taste. obviously late departure might not compare to day flight but i would rank QF meals pretty good.

i agree though breakfast on hkg-aus flight is rather lame but thats function.of short flight and most wish to be maximizing sleep. i myself typically slept thru breakfast. it was not end of the world as i paid for bed and not for breakky.
fakecd is offline  
Reply With Quote
Old Jan 9, 18, 6:26 am
  #9  
 
Join Date: May 2003
Location: Singapore
Programs: QF LTG, SQ EGTP, MH Silver, SPG Gold
Posts: 3,844
Originally Posted by fakecd View Post
i beg to differ. i find J main meal food good both in presentation and taste. obviously late departure might not compare to day flight but i would rank QF meals pretty good.
I guess most people don't consider 7:30pm to be a late departure!
lokijuh is offline  
Reply With Quote
Old Jan 9, 18, 7:41 am
  #10  
 
Join Date: Apr 2001
Location: HK
Programs: QF Emerald. CX Nobody
Posts: 2,627
Originally Posted by lokijuh View Post
I guess most people don't consider 7:30pm to be a late departure!
qf118 OP was on departs around 930pm. factorig departure delays gear up around 10 ish. meal service commence good 45min later so 1045pm ish. i think that is late category. not to mention to switch to sydney time its like 130am

thus i say i rather maximize sleep...
fakecd is offline  
Reply With Quote
Old Jan 9, 18, 5:03 pm
  #11  
 
Join Date: May 2003
Location: Singapore
Programs: QF LTG, SQ EGTP, MH Silver, SPG Gold
Posts: 3,844
Originally Posted by fakecd View Post
qf118 OP was on departs around 930pm. .
Perhaps it wasn't obvious as I didn't quote it, but in mentioning 1930, I was referring to paolo64's post, not the OP. Still not sure what CX do out of HKG, but out of SIN at a similar time, SQ provide a full meal, with entree, main, dessert and cheese on their 21:20 departure to MEL out of SIN. Those who want to sleep don their eyemask's, make their bed and let the flight attendants know not to disturb them, those who want a meal partake in it (but they do provide only a light breakfast of fruit and pastries). Contrast to their 23:30 departures which provide a choice of supper or hot (or cold) breakfast.
lokijuh is offline  
Reply With Quote
Old Jan 9, 18, 5:34 pm
  #12  
 
Join Date: Nov 2017
Location: Adelaide, Australia
Programs: HH Diamond, Qantas Platinum One and LTG
Posts: 52
Qantas has never stated four Champagnes are on board, in any cabin.
gezza48 likes this.
GoldCanyon340 is offline  
Reply With Quote
Old Jan 10, 18, 3:52 am
  #13  
Original Poster
 
Join Date: Jul 2014
Location: SYD
Programs: QF Platinum One, NZ*S, Koru, Accor Le Club Plus Platinum, BW Diamond, Marriott GOLD
Posts: 71
The problem is that they donít care. I have provided my feedback to customer care and they couldnít care less. They did the same to my mate - almost identical reply. Qantas is probably the worst customer centric airline. They donít take any responsibility whatsoever for any shortcomings and they donít take any corrective actions either.

I guess I am with qantas because I like an option of redeeming flights to Emirates flights and collecting qantas points is quite easy.

They occasionally have good meal, sometimes in their lower cabin class even. I had yummy sandwiches with kimchi for instance. But, in business food should be good quality as thatís the part of the service. Itís not only a bed.

Does qantas publish somewhere full menu in advance like Emirates?
Cedar Jet likes this.
Jacek_C is offline  
Reply With Quote
Old Jan 11, 18, 1:53 pm
  #14  
 
Join Date: Jan 2018
Programs: Qantas Sapphire - Accor Plus Gold
Posts: 1
You aren't being over-sensitive.

Recently on my flight from Queenstown to Sydney I had several issues with the business meal presented by Qantas.

First of all the salmon listed on the menu as starter was actually not salmon, but shrimp!
Oven wasn't even functional so they couldn't heat our meals.
My main meal which was supposed to be chicken, was actually duck!,
Eventually they gave me a cold dysfunctional meal from the economy cabin which was at least chicken but was disgusting.

I don't understand the point of the "Rockpool inspired menu" promised to provide a personalized experience when the options listed aren't even available. You'd hope this was just bad luck, but based on the way the cabin crew reacted to the situation this seemed like normal situation.

Also only one champagne was offered and of course it was the cheapest on the list.
Cedar Jet likes this.
szmatheson is offline  
Reply With Quote
Old Jan 11, 18, 5:01 pm
  #15  
 
Join Date: Jan 2000
Location: Melbourne,Victoria,Australia
Programs: QF Plat (Life Gold), SQ PPS
Posts: 1,021
Originally Posted by szmatheson View Post

Also only one champagne was offered and of course it was the cheapest on the list.
Out of curiousity, how many were you expecting? I have never encountered an airline offering more than 1 champagne in J.

Last edited by whughes3; Jan 11, 18 at 11:49 pm
whughes3 is offline  
Reply With Quote

Thread Tools
Search this Thread