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Deteriorating food and drinks Qantas Business
Hi, I have recently noticed that the food offer is getting worse and worse while traveling on qantas business. I flew with qantas on A380 QF118. The flight was delayed and they were aiming to start serving light supper around midnight. It was nothing special, so I skipped it and went straight to sleep. I thought that I will have good breakfast. It was a tiny dry brioche bun with a small piece of bacon and a layer of scrambled eggs with a drop of signature bbq Rockpool sauce. That’s it. It was provided at 9 am. Another thing is that they continuously mislead their customers by saying that there are four champagnes to choose from. Only the cheapest brand is loaded. All the other choices are just for fun. I have flown numerous times on trans-Tasman and always it was the case. in comparison BNE-AKL flight in J with Emirates, was completely different. Qantas sends some copy paste generic message in line “your feedback is important to us”, but it’s getting even worse. Friend of mine was served a dish with prawns instead of salmon (because they haven’t loaded salmon), then economy meal instead of business because the oven has been broken. That was on trans Tasman ZQN-SYD. They don’t feel responsible that they should deliver catering and don’t take any blame for shortcomings. I have some flights to the usa to purchase and I am seriously considering Air NZ. Their business is at least a real business class. Has anyone had a similar experience? Or am I just oversensitive? |
I would have said that it was about 2 years ago that Qantas business class went rather abruptly from one of the best airlines for catering to below average and it seems to have continued slipping gently from there. That said, I don't think I can recall a time when anything in the breakfast menu beyond fruit and yogurt was fit for consumption.
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Originally Posted by Jacek_C
(Post 29267330)
.........I have some flights to the usa to purchase and I am seriously considering Air NZ. Their business is at least a real business class. Has anyone had a similar experience? Or am I just oversensitive? To be fair, I have had some brilliant meals in QF J and these are usually daylight flights (eg SYD-JNB). I am more confident of a consistent and predictable flight experience with UA in Business on the Trans Pacs than with QF. I choose flights accordingly. |
In fairnesss, I don't think QF anywhwre suggest that there are 4 champagnes to choose from; they do say that the champagne on offer will be one of the 4 mentioned on the menu.
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Where do they say that?
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As reported in a related thread, I had sub-par food experience on QF 36 the other night. This was designated as a supper flight notwithstanding the clearly dinner time departure of 1930 for a 7 hour flight to Melbourne. The food itself was just *ok*, but the quantity was totally insufficient. No nuts/nibbles were offered with the pre-supper drink and then the one-plate, single course meal, really just a snack and lesser quantity than a domestic J evening meal on Syd-Mel. I complained about it to the 'chef' at the time of ordering and said that if I had known about the food arrangements prior I would have eaten something in the lounge. He said: " Well, I'll make sure you're not hungry and will come back to you after the meal" ( never saw him again for the duration of the flight). Breakfast was lamentable: some energiser drink and a Danish and a stone cold muffin thing. I asked for some bread as an alternative. " yes, the chef is just warming some up for you and it will be 5-6 minutes" ( needless to say it never appeared and I gave up at that point). This in stark contrast to a mid-afternoon flight from BKK-SIN in Y on Thai, 3 course meal on a tray, really quite tasty ( although ironically didn't eat much of it in anticipation of eating on QF in J). This was the final sector of a longish trip , including J on Emirates, Thai, AF, Austrian and Y on Thai. In comparison Qantas food is a sick joke. |
Originally Posted by Jacek_C
(Post 29268282)
Where do they say that?
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i beg to differ. i find J main meal food good both in presentation and taste. obviously late departure might not compare to day flight but i would rank QF meals pretty good.
i agree though breakfast on hkg-aus flight is rather lame but thats function.of short flight and most wish to be maximizing sleep. i myself typically slept thru breakfast. it was not end of the world as i paid for bed and not for breakky. |
Originally Posted by fakecd
(Post 29268959)
i beg to differ. i find J main meal food good both in presentation and taste. obviously late departure might not compare to day flight but i would rank QF meals pretty good.
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Originally Posted by lokijuh
(Post 29269343)
I guess most people don't consider 7:30pm to be a late departure!
thus i say i rather maximize sleep... |
Originally Posted by fakecd
(Post 29269617)
qf118 OP was on departs around 930pm. .
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Qantas has never stated four Champagnes are on board, in any cabin.
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The problem is that they don’t care. I have provided my feedback to customer care and they couldn’t care less. They did the same to my mate - almost identical reply. Qantas is probably the worst customer centric airline. They don’t take any responsibility whatsoever for any shortcomings and they don’t take any corrective actions either.
I guess I am with qantas because I like an option of redeeming flights to Emirates flights and collecting qantas points is quite easy. They occasionally have good meal, sometimes in their lower cabin class even. I had yummy sandwiches with kimchi for instance. But, in business food should be good quality as that’s the part of the service. It’s not only a bed. Does qantas publish somewhere full menu in advance like Emirates? |
You aren't being over-sensitive.
Recently on my flight from Queenstown to Sydney I had several issues with the business meal presented by Qantas. First of all the salmon listed on the menu as starter was actually not salmon, but shrimp! Oven wasn't even functional so they couldn't heat our meals. My main meal which was supposed to be chicken, was actually duck!, Eventually they gave me a cold dysfunctional meal from the economy cabin which was at least chicken but was disgusting. I don't understand the point of the "Rockpool inspired menu" promised to provide a personalized experience when the options listed aren't even available. You'd hope this was just bad luck, but based on the way the cabin crew reacted to the situation this seemed like normal situation. Also only one champagne was offered and of course it was the cheapest on the list. |
Originally Posted by szmatheson
(Post 29280627)
Also only one champagne was offered and of course it was the cheapest on the list. |
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