Deteriorating food and drinks Qantas Business
Apr 16, 2019, 4:50 am
#76
Join Date: Oct 2015
Location: NT Australia
Programs: QF WP
Posts: 4,160
Had a wonderful Asian noodle salad the other day on the 717 service, one of the best regional J meals I’ve ever had
HOWEVER
the food on the previous flight was a) poor and b) mislabelled- hosties listed roast pork in mustard sauce or a kung pao chicken with rice. What I received I believe was roast chicken, the other option looked more like beef (there was no rice in evidence on either). The hosties were delightful but she fairly clearly had no idea what kung pao chicken was (“I think it’s some kind of curry”), was quite insistent that the roast chicken was in fact kung pao, in spite of the missing rice. Now i’d think pork is not the sort of meal you want to be in doubt about- both for religious reasons and because I know a fair few who don’t eat pork for more nebulous reasons
on the flight with the salad (same crew) the grilled beef with cafe de Paris sauce and roasted vegetables- she thought the cafe de Paris WAS the roasted vegetables
I know i’m old school and Mr Pants tells me the J hostie was new staff. But if Cobham/Altara don’t want to train their staff to know this stuff (understandable perhaps), there surely needs to be a cast iron document explaining what the meals actually are? Or am I the dinosaur?
HOWEVER
the food on the previous flight was a) poor and b) mislabelled- hosties listed roast pork in mustard sauce or a kung pao chicken with rice. What I received I believe was roast chicken, the other option looked more like beef (there was no rice in evidence on either). The hosties were delightful but she fairly clearly had no idea what kung pao chicken was (“I think it’s some kind of curry”), was quite insistent that the roast chicken was in fact kung pao, in spite of the missing rice. Now i’d think pork is not the sort of meal you want to be in doubt about- both for religious reasons and because I know a fair few who don’t eat pork for more nebulous reasons
on the flight with the salad (same crew) the grilled beef with cafe de Paris sauce and roasted vegetables- she thought the cafe de Paris WAS the roasted vegetables
I know i’m old school and Mr Pants tells me the J hostie was new staff. But if Cobham/Altara don’t want to train their staff to know this stuff (understandable perhaps), there surely needs to be a cast iron document explaining what the meals actually are? Or am I the dinosaur?
Apr 16, 2019, 5:38 am
#77
Join Date: Sep 2001
Location: UK. BAEC AAdvantage
Programs: Mucci Des Oeufs Brouilles et des Canards
Posts: 3,671
If you take two choices how then will they take the J Class left overs to the back for economy crew, covered with the signature check hand towel? Crew need to eat too you know! You can't expect them to eat the Y class catering, so dont you dare ask for two choices in J....just because you've paid for it.
Apr 16, 2019, 5:47 am
#78
Join Date: Sep 2001
Location: UK. BAEC AAdvantage
Programs: Mucci Des Oeufs Brouilles et des Canards
Posts: 3,671
Had a wonderful Asian noodle salad the other day on the 717 service, one of the best regional J meals I’ve ever had
HOWEVER
the food on the previous flight was a) poor and b) mislabelled- hosties listed roast pork in mustard sauce or a kung pao chicken with rice. What I received I believe was roast chicken, the other option looked more like beef (there was no rice in evidence on either). The hosties were delightful but she fairly clearly had no idea what kung pao chicken was (“I think it’s some kind of curry”), was quite insistent that the roast chicken was in fact kung pao, in spite of the missing rice. Now i’d think pork is not the sort of meal you want to be in doubt about- both for religious reasons and because I know a fair few who don’t eat pork for more nebulous reasons
on the flight with the salad (same crew) the grilled beef with cafe de Paris sauce and roasted vegetables- she thought the cafe de Paris WAS the roasted vegetables
I know i’m old school and Mr Pants tells me the J hostie was new staff. But if Cobham/Altara don’t want to train their staff to know this stuff (understandable perhaps), there surely needs to be a cast iron document explaining what the meals actually are? Or am I the dinosaur?
HOWEVER
the food on the previous flight was a) poor and b) mislabelled- hosties listed roast pork in mustard sauce or a kung pao chicken with rice. What I received I believe was roast chicken, the other option looked more like beef (there was no rice in evidence on either). The hosties were delightful but she fairly clearly had no idea what kung pao chicken was (“I think it’s some kind of curry”), was quite insistent that the roast chicken was in fact kung pao, in spite of the missing rice. Now i’d think pork is not the sort of meal you want to be in doubt about- both for religious reasons and because I know a fair few who don’t eat pork for more nebulous reasons
on the flight with the salad (same crew) the grilled beef with cafe de Paris sauce and roasted vegetables- she thought the cafe de Paris WAS the roasted vegetables
I know i’m old school and Mr Pants tells me the J hostie was new staff. But if Cobham/Altara don’t want to train their staff to know this stuff (understandable perhaps), there surely needs to be a cast iron document explaining what the meals actually are? Or am I the dinosaur?
Apr 16, 2019, 5:57 am
#79
Join Date: Oct 2015
Location: NT Australia
Programs: QF WP
Posts: 4,160
Mustard is also a known allergen and is present in “pork with mustard sauce” as well as cafe de paris. Kung pao of course traditionally contains peanuts. As I say all very surprising to me
Apr 16, 2019, 6:52 am
#80
FlyerTalk Evangelist
Join Date: Apr 2002
Location: SYD
Programs: QF WP/LTG | UA P
Posts: 13,530
Several times in front of Y (domestic) and crew bring the meal trolley. I have been (un)lucky to be the first to be offered food. It is clear that neither of the crew know what is being offered apart from a 2 or 3 word description and that each variety has a different coloured foil on top. As said above, why can’t the crew be briefed on the meal - more than just the 2 or 3 word description. It’s not a good look when they don’t know the answer to: “what is this and what’s in it”? After all, we’ve been schooled to think that Perry inspired the meal and it should be something interesting. Currently it’s a lucky dip.
Apr 17, 2019, 1:54 pm
#82
FlyerTalk Evangelist
Join Date: Nov 2004
Location: Melbourne
Programs: ►QFWP/LTG►VA WP►HyattExpl.►HiltonGold►ALL Silver
Posts: 21,993
But that is not how Qantas advertise the meals in relation to the product.
They could hardly blurb:
"A superior way to fly. For work or play, explore Business with more space to relax, a dedicated cabin, pot-luck dining, lounge access and maximum comfort to travel in ultimate style."
Business | Qantas AU
They could hardly blurb:
"A superior way to fly. For work or play, explore Business with more space to relax, a dedicated cabin, pot-luck dining, lounge access and maximum comfort to travel in ultimate style."
Business | Qantas AU
Apr 17, 2019, 7:07 pm
#83
FlyerTalk Evangelist
Join Date: Feb 2005
Location: RSE
Programs: AA Exp|VA Platinum
Posts: 15,504
But that is not how Qantas advertise the meals in relation to the product.
They could hardly blurb:
"A superior way to fly. For work or play, explore Business with more space to relax, a dedicated cabin, pot-luck dining, lounge access and maximum comfort to travel in ultimate style."
Business Qantas AU
They could hardly blurb:
"A superior way to fly. For work or play, explore Business with more space to relax, a dedicated cabin, pot-luck dining, lounge access and maximum comfort to travel in ultimate style."
Business Qantas AU
Apr 17, 2019, 10:29 pm
#84
Join Date: May 1998
Location: australia
Posts: 5,762
But that is not how Qantas advertise the meals in relation to the product.
They could hardly blurb:
"A superior way to fly. For work or play, explore Business with more space to relax, a dedicated cabin, pot-luck dining, lounge access and maximum comfort to travel in ultimate style."
Business Qantas AU
They could hardly blurb:
"A superior way to fly. For work or play, explore Business with more space to relax, a dedicated cabin, pot-luck dining, lounge access and maximum comfort to travel in ultimate style."
Business Qantas AU
Your choice from our Neil Perry inspired menu:
Braised Pot Luck
Slow Roasted Pot Luck
Sous Vide Pot Luck
Apr 18, 2019, 8:09 am
#85
Join Date: May 2003
Location: Singapore
Programs: QF LTG, SQ EGTP, Bonvoy LTG
Posts: 4,847
But that is not how Qantas advertise the meals in relation to the product.
They could hardly blurb:
"A superior way to fly. For work or play, explore Business with more space to relax, a dedicated cabin, pot-luck dining, lounge access and maximum comfort to travel in ultimate style."
They could hardly blurb:
"A superior way to fly. For work or play, explore Business with more space to relax, a dedicated cabin, pot-luck dining, lounge access and maximum comfort to travel in ultimate style."
Apr 22, 2019, 1:37 am
#86
Ambassador, Hong Kong and Macau
Join Date: May 2009
Location: HKG
Programs: Non-top tier Asia Miles member
Posts: 19,800
OK my QF1016 service manager just served my wife a pork dish while saying it's chicken.
I asked him to check again and he swears it says chicken on the label. My wife was fine with either (we weren't muslims or have any strong preference one way or another) and the service manager offered to swap (which we declined) but we were wincing at her very pork-tasting and sliced "poultry" main.
The service manager came back to say the captain also had the "chicken" and it was really chicken. So, it could've been my wife who pot lucked out.
I asked him to check again and he swears it says chicken on the label. My wife was fine with either (we weren't muslims or have any strong preference one way or another) and the service manager offered to swap (which we declined) but we were wincing at her very pork-tasting and sliced "poultry" main.
The service manager came back to say the captain also had the "chicken" and it was really chicken. So, it could've been my wife who pot lucked out.
Apr 22, 2019, 2:02 am
#87
Join Date: Oct 2015
Location: NT Australia
Programs: QF WP
Posts: 4,160
OK my QF1016 service manager just served my wife a pork dish while saying it's chicken.
I asked him to check again and he swears it says chicken on the label. My wife was fine with either (we weren't muslims or have any strong preference one way or another) and the service manager offered to swap (which we declined) but we were wincing at her very pork-tasting and sliced "poultry" main.
The service manager came back to say the captain also had the "chicken" and it was really chicken. So, it could've been my wife who pot lucked out.
I asked him to check again and he swears it says chicken on the label. My wife was fine with either (we weren't muslims or have any strong preference one way or another) and the service manager offered to swap (which we declined) but we were wincing at her very pork-tasting and sliced "poultry" main.
The service manager came back to say the captain also had the "chicken" and it was really chicken. So, it could've been my wife who pot lucked out.