Deteriorating food and drinks Qantas Business
Jan 14, 2018, 6:19 am
#31
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It's very poorly worded though. It should really begin "today's menu features either". If English wasn't your native language, I could see where the confusion comes in. Commonsense, as you say, would suggest it's unlikely they're carrying four of any wine type.
Jan 14, 2018, 11:46 am
#32
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I have obviously missed a small “or”. In my opinion that’s a marketing trick anyway. To show more, even it’s no choice really.
I am not too sure how trans-Tasman business differs from American Airlines or United domestic First class. More less the same seats, maybe slightly better food, but the difference in price huge as QF J costs 2-3-4 times more than a sale fare.
Jan 14, 2018, 11:47 am
#33
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I've never noticed that, quite the opposite actually. QF seem to start their breakfast service hours away from landing. Any other carrier that QF would compare themselves to has no problem slinging out a hot breakfast with 50 minutes or so to land. And all without a breakfast card in sight.
Jan 14, 2018, 2:20 pm
#34
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Jan 14, 2018, 7:13 pm
#35
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Jan 14, 2018, 8:13 pm
#36
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i know. So disappointing! Air New Zealand has a very good business class product in my opinion. I flew with them from PVG to AKL on Dreamliner. It was 1-1-1, nice food, good service, nice cabin lighting.
Jan 15, 2018, 1:42 am
#37
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I've never noticed that, quite the opposite actually. QF seem to start their breakfast service hours away from landing. Any other carrier that QF would compare themselves to has no problem slinging out a hot breakfast with 50 minutes or so to land. And all without a breakfast card in sight.
It saves on printing costs. The menus last for several months, and during that period the champagne does vary across the selection. FWIW I have had Taittinger trans-Tasman, although it seems to be very rare.
Jan 15, 2018, 9:24 am
#38
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Yes, j class food is sub par
A first world problem but completely correct. They can sling you a meal or snack on Sydney/Canberra or Melbourne flights so they could certainly sped up the service on the night flights if they wanted to. I recently did several flights to and from Us and have found there is almost nothing to eat in J. Time to forget the Neil Perry inspired nonsense and revert to servicing and feeding passengers food that they actually want to eat in reasonable timeframes
Jan 15, 2018, 12:11 pm
#39
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A first world problem but completely correct. They can sling you a meal or snack on Sydney/Canberra or Melbourne flights so they could certainly sped up the service on the night flights if they wanted to. I recently did several flights to and from Us and have found there is almost nothing to eat in J. Time to forget the Neil Perry inspired nonsense and revert to servicing and feeding passengers food that they actually want to eat in reasonable timeframes
Jan 15, 2018, 3:29 pm
#40
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Jan 17, 2018, 6:41 pm
#44
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Flew out on QF111 PER-AKL on 11th Dec no problems great service in J class, on return leg QF112 18th Dec the flight wasn't even catered for in J class no wine list no amenity kits no pj's no main meals all I received was 3prawns on about 4 lettuce leaves and a small cheese platter on a saucer.
Very embarrassing watching front line staff trying to make excuses for lack of service to fellow travellers for an issue that was completely out of their control, was told by CSM on board to voice my concern via QF website,guess WHAT!!
SILL WAITING for a reply
Very embarrassing watching front line staff trying to make excuses for lack of service to fellow travellers for an issue that was completely out of their control, was told by CSM on board to voice my concern via QF website,guess WHAT!!
SILL WAITING for a reply
Jan 17, 2018, 7:17 pm
#45
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Our industry is driven on the experience you have traveling so it is disappointing for me to learn about what happened on your flight to Auckland. Please accept my apologies that we did not meet your expectations on this occasion.
Customer feedback plays an important role in our continuous improvement process and your personal experience will help us identify ways we can improve.
I appreciate you highlighting your concerns regarding the meal and I would like to assure you that your comments have been forwarded to the catering management team to be included in their future review.
Thank you again and I do hope we have the opportunity to welcome you aboard Qantas again soon”
That would be the reply. Guaranteed!
and that will be the reply if you decide to follow-up:
”We really appreciate your time to contact Customer Care and we are grateful for your feedback you have provided.
I am disappointed that you are still dissatisfied with our response of the issues you raised.
I have reviewed your file and my response with my Manager. Having considered all the circumstances carefully, we feel that the action we took was appropriate on this occasion. While I appreciate you may be disappointed by this, regrettably there will be no further action.”