Contradictory info in manage my booking
#1
Original Poster
Join Date: Oct 2015
Location: UK
Programs: BA EC
Posts: 487
Contradictory info in manage my booking
Attached shows the screen shoot of MMB of my one way ticket from SYD to MEL in economy class, and i a BA redemption ticket.
The luggage allowance is 30kg, yet the small prints below stated only up to 23kg per bag and I am only allowed to checkin one bag.
So how can I enjoy the 30kg free baggage allowance without paying the heavy surcharge?
The luggage allowance is 30kg, yet the small prints below stated only up to 23kg per bag and I am only allowed to checkin one bag.
So how can I enjoy the 30kg free baggage allowance without paying the heavy surcharge?

#2
A FlyerTalk Posting Legend
Join Date: Jan 2002
Posts: 41,419
There is no piece limitation where weight allowance applies
That screen shot just states that the max weight per bag is 32Kg
if you were on a route where piece allowance applied and were in economy class , you would be allowed 1 piece max 23kg without charge; if bag weighed between 23-32Kg , then an excess would apply
There is no problem taking 1 x 30Kg bag - or 2 x 15Kg or 3 x 10kg bags etc since you are on a weight based itinerary
That screen shot just states that the max weight per bag is 32Kg
if you were on a route where piece allowance applied and were in economy class , you would be allowed 1 piece max 23kg without charge; if bag weighed between 23-32Kg , then an excess would apply
There is no problem taking 1 x 30Kg bag - or 2 x 15Kg or 3 x 10kg bags etc since you are on a weight based itinerary
#4
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It tells you at the top of the image
Included baggage 30Kg
If it was piece based, instead of showing the suitcase with 30Kg written inside, it would show the suitcase with x 1 next to it and say 1 piece underneath ( or higher numbers if applicable )
Also, if you look at https://www.qantas.com/au/en/travel-...d-baggage.html and check your itinerary against this page, you will see the allowances
What is your ticketed itinerary ( including stopovers ) ; I assume that it is not a standalone Sydney-Melbourne ticket since that should be 1 piece max 23kg in economy
Included baggage 30Kg
If it was piece based, instead of showing the suitcase with 30Kg written inside, it would show the suitcase with x 1 next to it and say 1 piece underneath ( or higher numbers if applicable )
Also, if you look at https://www.qantas.com/au/en/travel-...d-baggage.html and check your itinerary against this page, you will see the allowances
What is your ticketed itinerary ( including stopovers ) ; I assume that it is not a standalone Sydney-Melbourne ticket since that should be 1 piece max 23kg in economy
Last edited by Dave Noble; Dec 25, 17 at 9:45 pm
#5
Original Poster
Join Date: Oct 2015
Location: UK
Programs: BA EC
Posts: 487
It tells you at the top of the image
Included baggage 30Kg
If it was piece based, instead of showing the suitcase with 30Kg written inside, it would show the suitcase with x 1 next to it and say 1 piece underneath ( or higher numbers if applicable )
Also, if you look at https://www.qantas.com/au/en/travel-...d-baggage.html and check your itinerary against this page, you will see the allowances
What is your ticketed itinerary ( including stopovers ) ; I assume that it is not a standalone Sydney-Melbourne ticket since that should be 1 piece max 23kg in economy
Included baggage 30Kg
If it was piece based, instead of showing the suitcase with 30Kg written inside, it would show the suitcase with x 1 next to it and say 1 piece underneath ( or higher numbers if applicable )
Also, if you look at https://www.qantas.com/au/en/travel-...d-baggage.html and check your itinerary against this page, you will see the allowances
What is your ticketed itinerary ( including stopovers ) ; I assume that it is not a standalone Sydney-Melbourne ticket since that should be 1 piece max 23kg in economy
#6
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Join Date: Jan 2002
Posts: 41,419
if it is a standalone SYD-MEL booking , I would have expected the allowance to be 1 piece of maximum 23kg
If you have an allowance of 30kg, that is surprising ; I would only have expected that if it was part of an international journey ( e.g. LHR-SYD-MEL )
The manage booking page would not look the same as the link - that is a link to the general baggage allowances
regardless - where there is a weight allowance rather than a piece allowance, the only limit per bag is 32Kg and your screenshot clearly shows a weight allowance
If you have an allowance of 30kg, that is surprising ; I would only have expected that if it was part of an international journey ( e.g. LHR-SYD-MEL )
The manage booking page would not look the same as the link - that is a link to the general baggage allowances
regardless - where there is a weight allowance rather than a piece allowance, the only limit per bag is 32Kg and your screenshot clearly shows a weight allowance
#7
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Location: SYD
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if it is a standalone SYD-MEL booking , I would have expected the allowance to be 1 piece of maximum 23kg
If you have an allowance of 30kg, that is surprising ; I would only have expected that if it was part of an international journey ( e.g. LHR-SYD-MEL )
The manage booking page would not look the same as the link - that is a link to the general baggage allowances
regardless - where there is a weight allowance rather than a piece allowance, the only limit per bag is 32Kg and your screenshot clearly shows a weight allowance
If you have an allowance of 30kg, that is surprising ; I would only have expected that if it was part of an international journey ( e.g. LHR-SYD-MEL )
The manage booking page would not look the same as the link - that is a link to the general baggage allowances
regardless - where there is a weight allowance rather than a piece allowance, the only limit per bag is 32Kg and your screenshot clearly shows a weight allowance
#8
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Join Date: Jan 2002
Posts: 41,419
#9
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Location: SYD
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yes, it shouldn’t, but I’ve had a BA issued xONEx with QF domestic Oz bag allowances that were inconsistent with QF published allowances for separate (not < 24 hr transfer) connections. Can’t remember the last exact numbers as I no longer have the e-ticket receipt from BA.
#11
Original Poster
Join Date: Oct 2015
Location: UK
Programs: BA EC
Posts: 487
I tried to call Qantas earlier today, the agent said it's strange to show 30kg in manage my booking.
It should be 1x23kg with the ticket plus 1x23kg for oneworld sapphire.
Thanks Dave for your information!
It should be 1x23kg with the ticket plus 1x23kg for oneworld sapphire.
Thanks Dave for your information!
#12
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Join Date: Jan 2002
Posts: 41,419
As long as you stick to 2 bags , you will be fine regardless