Contradictory info in manage my booking
Attached shows the screen shoot of MMB of my one way ticket from SYD to MEL in economy class, and i a BA redemption ticket.
The luggage allowance is 30kg, yet the small prints below stated only up to 23kg per bag and I am only allowed to checkin one bag. So how can I enjoy the 30kg free baggage allowance without paying the heavy surcharge? https://cimg6.ibsrv.net/gimg/www.fly...77fae3810c.png |
There is no piece limitation where weight allowance applies
That screen shot just states that the max weight per bag is 32Kg if you were on a route where piece allowance applied and were in economy class , you would be allowed 1 piece max 23kg without charge; if bag weighed between 23-32Kg , then an excess would apply There is no problem taking 1 x 30Kg bag - or 2 x 15Kg or 3 x 10kg bags etc since you are on a weight based itinerary |
So how do I know if I’m travelling on a piece or weight system?
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Originally Posted by neofung
(Post 29214826)
So how do I know if I’m travelling on a piece or weight system?
Included baggage 30Kg If it was piece based, instead of showing the suitcase with 30Kg written inside, it would show the suitcase with x 1 next to it and say 1 piece underneath ( or higher numbers if applicable ) Also, if you look at https://www.qantas.com/au/en/travel-...d-baggage.html and check your itinerary against this page, you will see the allowances What is your ticketed itinerary ( including stopovers ) ; I assume that it is not a standalone Sydney-Melbourne ticket since that should be 1 piece max 23kg in economy |
Originally Posted by Dave Noble
(Post 29214871)
It tells you at the top of the image
Included baggage 30Kg If it was piece based, instead of showing the suitcase with 30Kg written inside, it would show the suitcase with x 1 next to it and say 1 piece underneath ( or higher numbers if applicable ) Also, if you look at https://www.qantas.com/au/en/travel-...d-baggage.html and check your itinerary against this page, you will see the allowances What is your ticketed itinerary ( including stopovers ) ; I assume that it is not a standalone Sydney-Melbourne ticket since that should be 1 piece max 23kg in economy |
if it is a standalone SYD-MEL booking , I would have expected the allowance to be 1 piece of maximum 23kg
If you have an allowance of 30kg, that is surprising ; I would only have expected that if it was part of an international journey ( e.g. LHR-SYD-MEL ) The manage booking page would not look the same as the link - that is a link to the general baggage allowances regardless - where there is a weight allowance rather than a piece allowance, the only limit per bag is 32Kg and your screenshot clearly shows a weight allowance |
Originally Posted by Dave Noble
(Post 29215106)
if it is a standalone SYD-MEL booking , I would have expected the allowance to be 1 piece of maximum 23kg
If you have an allowance of 30kg, that is surprising ; I would only have expected that if it was part of an international journey ( e.g. LHR-SYD-MEL ) The manage booking page would not look the same as the link - that is a link to the general baggage allowances regardless - where there is a weight allowance rather than a piece allowance, the only limit per bag is 32Kg and your screenshot clearly shows a weight allowance |
Originally Posted by og
(Post 29215175)
since its a BA issued ticket, would that have anything to do with it? |
Originally Posted by Dave Noble
(Post 29215307)
No it shouldn't - unless this was part of a longer international journey ( e.g. LHR-SYD-MEL ) where an international allowance would apply
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if the passenger's allowance is stated as 30kg , then 30kg is what should be given - even though it is odd
all 30kg can go in 1 bag with no excess to pay |
I tried to call Qantas earlier today, the agent said it's strange to show 30kg in manage my booking.
It should be 1x23kg with the ticket plus 1x23kg for oneworld sapphire. Thanks Dave for your information! |
Originally Posted by neofung
(Post 29215445)
I tried to call Qantas earlier today, the agent said it's strange to show 30kg in manage my booking.
It should be 1x23kg with the ticket plus 1x23kg for oneworld sapphire. Thanks Dave for your information! As long as you stick to 2 bags , you will be fine regardless |
Originally Posted by Dave Noble
(Post 29215307)
No it shouldn't - unless this was part of a longer international journey ( e.g. LHR-SYD-MEL ) where an international allowance would apply
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