New 787 Route MEL-SFO
Oct 2, 2018, 11:28 pm
#31
Join Date: Jan 2005
Location: Melbourne, Australia
Programs: Flying: VA; Buying: AA, AS, AV, BA, UA!
Posts: 2,349
No, it was a QF award. So I am only expecting a refund of points (51k per pax) and a pro rata refund of their ludicrous J class 'carrier surcharge'. I get the impression they will not even do this until I ask.
During this whole process I have not received a single email from them with regard to the cancellation, compensation policies etc. All I have is one SMS saying QF50 is cancelled. I'm not sure how they expect people to navigate this process.
During this whole process I have not received a single email from them with regard to the cancellation, compensation policies etc. All I have is one SMS saying QF50 is cancelled. I'm not sure how they expect people to navigate this process.
Oct 2, 2018, 11:40 pm
#32
Moderator: American AAdvantage, Travel Safety/Security & Texas, FlyerTalk Evangelist
Join Date: Sep 2006
Location: AUS / GRK
Programs: AA, HHonors, Hertz
Posts: 13,485
No, it was a QF award. So I am only expecting a refund of points (51k per pax) and a pro rata refund of their ludicrous J class 'carrier surcharge'. I get the impression they will not even do this until I ask.
During this whole process I have not received a single email from them with regard to the cancellation, compensation policies etc. All I have is one SMS saying QF50 is cancelled. I'm not sure how they expect people to navigate this process.
During this whole process I have not received a single email from them with regard to the cancellation, compensation policies etc. All I have is one SMS saying QF50 is cancelled. I'm not sure how they expect people to navigate this process.
What was their J carrier surcharge? I booked mine months ago (back in January), but I think I paid about US$80 in taxes/fees for 2 passengers. Compared with the BA fees, I thought it was rather reasonable.
Does QF have a presence on Twitter or other social media? AA is fairly responsive through direct messages to their Twitter handle. Might be worth a shot.
Oct 2, 2018, 11:53 pm
#33
Join Date: Jan 2005
Location: Melbourne, Australia
Programs: Flying: VA; Buying: AA, AS, AV, BA, UA!
Posts: 2,349
However booking the MEL-SFO-MEL in J using QF points means getting hit with a cash component of....wait for it...A$850!
Of that, about $180 is taxes...the rest is just cash added to QF's bottom line...so about $670. For an economy award that figure is $240. So I calculate they also owe $215 per pax in surcharge refund. When asked they won't commit to anything though..."at our discretion sir"!
Oct 3, 2018, 1:59 am
#34
FlyerTalk Evangelist
Join Date: Apr 2001
Location: MEL CHC
Posts: 21,009
Of that, about $180 is taxes...the rest is just cash added to QF's bottom line...so about $670. For an economy award that figure is $240. So I calculate they also owe $215 per pax in surcharge refund. When asked they won't commit to anything though..."at our discretion sir"!
If QF respond (in writing) negatively once, just lodge the claim that day. No need to give QF a second chance.
Email for QF ff is Qantas Frequent Flyer <[email protected]>
Last edited by Mwenenzi; Oct 3, 2018 at 2:23 am