Emirates codeshare flight syd-chc owe lounge access
Sep 27, 2017, 5:48 pm
#16
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Join Date: Jan 2002
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You were lucky - there is no lounge access entitlement in this situation ( unless the status was from Qantas FF scheme ) - I would be planning for no lounge access if booked on an EK flight number and travelling in economy
Sep 27, 2017, 10:40 pm
#17
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AKL F lounge attendants are extremely lenient historically ... not so for CHC (the original thread). Hence the extreme over-crowding of the AKL F lounge as entry criteria is not enforced too much, at least the times I have been there. I guess they are lonely as no QF F service at AKL.
Sep 28, 2017, 3:20 am
#18
Join Date: Nov 2015
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Sep 28, 2017, 7:53 pm
#19
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AKL F lounge attendants are extremely lenient historically ... not so for CHC (the original thread). Hence the extreme over-crowding of the AKL F lounge as entry criteria is not enforced too much, at least the times I have been there. I guess they are lonely as no QF F service at AKL.
Apr 11, 2018, 2:04 am
#20
Join Date: Sep 2017
Programs: Qantas
Posts: 5
Refusal from entry
Hi all,
Checking if anyone can assist with information on who I can lodge a formal complaint and to whom QF/EK?
We bought QF sharecode with EK and flew BNE to KUL via SIN. Flights from BNE has been delayed for over 4 hours (2.35am to 6.35am) and we missed the connection from SIN to KUL. The EK rep in SIN changi airport has rebook us another 3K codeshare (Jetstar Singapore) under Qantas flying out 5 hours later - 7pm. After getting my boarding pass at 1pm, I have specifically ask Chris who is the EK rep handling this rebooking and he said we can access the EK lounge which will be open at 2:30pm. This is because we are QFF Gold and bought QF sharecode flight.
At 2:30pm, we went up to the lounge and saw the lounge receptionist accepted a group of 3 before us and 1 of them may not have the right to use the lounge. When it is our turn, the girl rejected our boarding pass and said EK do not accept 3K boarding pass regardless that our tickets specifically stated QF codeshare. I specifically told her we already spoke with Chris but she contacted Chris and he denied confirming we can access the lounge.
My unhappiness and anger are that:
1) flight delayed over 4 hours and we have been waiting at the airport since 1am.
2) missed connection and have to rebook into a later flight in the evening which is a day gone.
3) specifically asked chris and he said he is EK rep and he can confirm we have access to the lounge.
4) at the lounge, receptionist rejected what we said and contacted chris who denied the confirmation. But other passengers before us can go in as if there is a quota of letting ppl in and we are exceeding the quota.
Previously, I have the same issue with China Eastern and Qantas quoteshare where they do not recognise my QFF gold. But the partnership was quite new then (2 to 4 weeks) so not all ground staff know. I know this because at checkin counter, some staff knew and some doesn't. Therefore i have chosen to close an eye on China Eastern matter.
This time we were quite unhappy as we paid higher fare for QF codeshare, thought we can save some time flying midnight and still accessing the lounge but end up everything were screwed up before our trip.
Appreciate any of your suggestions, recommendation and insights. Apologies for the long message. If anyone can provide a specific person whom I can lodge this complaint will be perfect.
Joel
Checking if anyone can assist with information on who I can lodge a formal complaint and to whom QF/EK?
We bought QF sharecode with EK and flew BNE to KUL via SIN. Flights from BNE has been delayed for over 4 hours (2.35am to 6.35am) and we missed the connection from SIN to KUL. The EK rep in SIN changi airport has rebook us another 3K codeshare (Jetstar Singapore) under Qantas flying out 5 hours later - 7pm. After getting my boarding pass at 1pm, I have specifically ask Chris who is the EK rep handling this rebooking and he said we can access the EK lounge which will be open at 2:30pm. This is because we are QFF Gold and bought QF sharecode flight.
At 2:30pm, we went up to the lounge and saw the lounge receptionist accepted a group of 3 before us and 1 of them may not have the right to use the lounge. When it is our turn, the girl rejected our boarding pass and said EK do not accept 3K boarding pass regardless that our tickets specifically stated QF codeshare. I specifically told her we already spoke with Chris but she contacted Chris and he denied confirming we can access the lounge.
My unhappiness and anger are that:
1) flight delayed over 4 hours and we have been waiting at the airport since 1am.
2) missed connection and have to rebook into a later flight in the evening which is a day gone.
3) specifically asked chris and he said he is EK rep and he can confirm we have access to the lounge.
4) at the lounge, receptionist rejected what we said and contacted chris who denied the confirmation. But other passengers before us can go in as if there is a quota of letting ppl in and we are exceeding the quota.
Previously, I have the same issue with China Eastern and Qantas quoteshare where they do not recognise my QFF gold. But the partnership was quite new then (2 to 4 weeks) so not all ground staff know. I know this because at checkin counter, some staff knew and some doesn't. Therefore i have chosen to close an eye on China Eastern matter.
This time we were quite unhappy as we paid higher fare for QF codeshare, thought we can save some time flying midnight and still accessing the lounge but end up everything were screwed up before our trip.
Appreciate any of your suggestions, recommendation and insights. Apologies for the long message. If anyone can provide a specific person whom I can lodge this complaint will be perfect.
Joel
Last edited by joelsoo; Apr 14, 2018 at 11:19 pm Reason: Grammar
Apr 11, 2018, 7:15 pm
#22
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Join Date: Jan 2002
Posts: 44,552
Flight delays happen form time to time - whether booked as a codeshare or not
"Chris" gave you incorrect information at the time - travel on 3K does not give lounge access to the EK lounge ; the lounge agent was correct
Even if there had been no delay, you could not have been flying on Emirates or Qantas to KUL and so would not have been able to access the Emirates lounge
If you had gone to the Qantas lounge, I think that you may have been allowed access
There are a lot of flights between Singapore and Kuala Lumpur and I would have tried pushing to be booked onto an earlier flight on one of the other carriers if necessary
The person made a mistake in their understanding of lounge access, but I don't see that Emirates will do anything for a minor information error. It is not like you were incorrectly denied lounge access , nor would be expecting much for the delay
The reason for the trip really doesn't make any difference
"Chris" gave you incorrect information at the time - travel on 3K does not give lounge access to the EK lounge ; the lounge agent was correct
Even if there had been no delay, you could not have been flying on Emirates or Qantas to KUL and so would not have been able to access the Emirates lounge
If you had gone to the Qantas lounge, I think that you may have been allowed access
There are a lot of flights between Singapore and Kuala Lumpur and I would have tried pushing to be booked onto an earlier flight on one of the other carriers if necessary
The person made a mistake in their understanding of lounge access, but I don't see that Emirates will do anything for a minor information error. It is not like you were incorrectly denied lounge access , nor would be expecting much for the delay
The reason for the trip really doesn't make any difference
Last edited by Dave Noble; Apr 11, 2018 at 7:25 pm
Apr 14, 2018, 10:41 pm
#23
Join Date: Sep 2017
Programs: Qantas
Posts: 5
Updates
Thank your Dave.
We tried asking for earlier flight on other carriers but not possible unless we pay for it ourselves. Other passengers even make a scene but still end up the same flight as us.
Spoken with the EK lounge supervisor before flying out. He has confirmed that being a QF code flight, I am indeed eligible for the EK lounge access. Therefore EK rep Chris is correct and the lounge receptionist who denied my access is not. He promised he will pass on the feedback and also speak with the staff.
He is very helpful and apologetic and gave us more information if we indeed want to lodge a formal complaint.
So the case is that your onward flight must be EK or affiliated airline, Gold and above Elite status, business class and above to access the lounge. Of course don't quote me, please check with airline to be sure. If you have doubt, ask a few staff to be sure.
We tried asking for earlier flight on other carriers but not possible unless we pay for it ourselves. Other passengers even make a scene but still end up the same flight as us.
Spoken with the EK lounge supervisor before flying out. He has confirmed that being a QF code flight, I am indeed eligible for the EK lounge access. Therefore EK rep Chris is correct and the lounge receptionist who denied my access is not. He promised he will pass on the feedback and also speak with the staff.
He is very helpful and apologetic and gave us more information if we indeed want to lodge a formal complaint.
So the case is that your onward flight must be EK or affiliated airline, Gold and above Elite status, business class and above to access the lounge. Of course don't quote me, please check with airline to be sure. If you have doubt, ask a few staff to be sure.
Flight delays happen form time to time - whether booked as a codeshare or not
"Chris" gave you incorrect information at the time - travel on 3K does not give lounge access to the EK lounge ; the lounge agent was correct
Even if there had been no delay, you could not have been flying on Emirates or Qantas to KUL and so would not have been able to access the Emirates lounge
If you had gone to the Qantas lounge, I think that you may have been allowed access
There are a lot of flights between Singapore and Kuala Lumpur and I would have tried pushing to be booked onto an earlier flight on one of the other carriers if necessary
The person made a mistake in their understanding of lounge access, but I don't see that Emirates will do anything for a minor information error. It is not like you were incorrectly denied lounge access , nor would be expecting much for the delay
The reason for the trip really doesn't make any difference
"Chris" gave you incorrect information at the time - travel on 3K does not give lounge access to the EK lounge ; the lounge agent was correct
Even if there had been no delay, you could not have been flying on Emirates or Qantas to KUL and so would not have been able to access the Emirates lounge
If you had gone to the Qantas lounge, I think that you may have been allowed access
There are a lot of flights between Singapore and Kuala Lumpur and I would have tried pushing to be booked onto an earlier flight on one of the other carriers if necessary
The person made a mistake in their understanding of lounge access, but I don't see that Emirates will do anything for a minor information error. It is not like you were incorrectly denied lounge access , nor would be expecting much for the delay
The reason for the trip really doesn't make any difference
Last edited by joelsoo; Apr 14, 2018 at 11:18 pm Reason: Updates
Apr 15, 2018, 1:01 am
#25
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Join Date: Jan 2002
Posts: 44,552
Spoken with the EK lounge supervisor before flying out. He has confirmed that being a QF code flight, I am indeed eligible for the EK lounge access. Therefore EK rep Chris is correct and the lounge receptionist who denied my access is not. He promised he will pass on the feedback and also speak with the staff.
A Qantas flight operated by Jetstar does not meet that requirement
A Qantas gold or silver member travelling on Jetstar can , however use the Qantas lounge
Nov 16, 2019, 9:13 pm
#26
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Success
Updating this thread as I too was booked on CHC-SYD on QF in Y flying EK metal. I have Sapphire status on OW.
EK's check in agent told me to ask directly at lounge, but didn't think I would have access. I politely explained the lounge attendant who, upon seeing confirmation of my status, happily have me access.
Worst case scenario, you can buy access at the door for NZ$ 45 per adult (NZ$20 per children). While the food offering is disappointing, the booze is quite good.
EK's check in agent told me to ask directly at lounge, but didn't think I would have access. I politely explained the lounge attendant who, upon seeing confirmation of my status, happily have me access.
Worst case scenario, you can buy access at the door for NZ$ 45 per adult (NZ$20 per children). While the food offering is disappointing, the booze is quite good.
Last edited by RafKa; Nov 17, 2019 at 4:07 pm