Disaster - Just lost over500k points
May 18, 2017, 5:40 am
#1
Original Poster
Join Date: May 2010
Posts: 1
Disaster - Just lost over500k points
Hi All
Just received my FF statement and I find that my point balance is a big fat zero. Last month I had over 500,000. Seems, because I haven't used my points in any way over the last 18 months they simply wipe them out of your account.
The thing is that we flew Jetstar a month prior to the 18 horizon but this flight for some reason did not credit any ff points.
What is the best way to tackle qantas to recover my points?
The reason I was saving the points was to get a bsuiness class return to Europe for my partner and I.
No Happy
Just received my FF statement and I find that my point balance is a big fat zero. Last month I had over 500,000. Seems, because I haven't used my points in any way over the last 18 months they simply wipe them out of your account.
The thing is that we flew Jetstar a month prior to the 18 horizon but this flight for some reason did not credit any ff points.
What is the best way to tackle qantas to recover my points?
The reason I was saving the points was to get a bsuiness class return to Europe for my partner and I.
No Happy
May 18, 2017, 6:24 am
#2
FlyerTalk Evangelist
Join Date: Apr 2002
Location: SYD
Programs: QF WP/LTG | UA P
Posts: 13,530
Did you receive an email from QF warning of the pending loss of points?
Only the more expensive JQ fares include QF points (a bundle). If so, you could try to have the missing points credited and this may save the points ??
Only the more expensive JQ fares include QF points (a bundle). If so, you could try to have the missing points credited and this may save the points ??
May 18, 2017, 8:30 am
#3
Join Date: May 2003
Programs: OW Emerald
Posts: 1,452
My wife lost a lot (>100K) and they told her if she could find some qualifying activity in the past 18 months that was not claimed, they would reinstate the points.
She said she didn't receive an email about the forthcoming expiration, QF said they sent it, and this didn't get any sympathy or traction.
Note what og said, and if your Jetstar fare was eligible for points (big if) then claim it. What you were saving the points for isn't relevant.
She said she didn't receive an email about the forthcoming expiration, QF said they sent it, and this didn't get any sympathy or traction.
Note what og said, and if your Jetstar fare was eligible for points (big if) then claim it. What you were saving the points for isn't relevant.
May 18, 2017, 9:25 am
#4
Join Date: Dec 2007
Location: LON BCN SYD
Programs: BA, OZ, A3, VA, VS, DL, QF, former BD and others
Posts: 1,074
AwardWallet will help you keep track of when your points expire, especially if you have orphaned points in different schemes.
Other airlines can be but better about reinstating points in this situation.
18 month expiry is pretty stingy IMO - a lot of airlines who have this kind of expiry work on 3 years, which Qantas used to. Clearly they wanted to go get some points off their balance sheet, hence the change.
If Qantas refuse outright maybe consider going to the press, which might prompt a goodwill change of heart.
Other airlines can be but better about reinstating points in this situation.
18 month expiry is pretty stingy IMO - a lot of airlines who have this kind of expiry work on 3 years, which Qantas used to. Clearly they wanted to go get some points off their balance sheet, hence the change.
If Qantas refuse outright maybe consider going to the press, which might prompt a goodwill change of heart.
May 18, 2017, 4:10 pm
#6
FlyerTalk Evangelist
Join Date: Nov 2004
Location: Melbourne
Programs: ►QFWP/LTG►VA WP►HyattExpl.►HiltonGold►ALL Silver
Posts: 21,991
Firstly it is unlikely that the Jetstar flight would credit unless a Plus/Max/etc. package was purchased at the time of booking.
Secondly, QFF have a 'reinstatement' challenge, "GOODWILL POINTS CREDIT".
You will need to contact Qantas and request it.
See here from the "Australian Frequent Flyer" forum for recent successes:
Anybody with any experience getting wiped points reinstated? | Australian Frequent Flyer
Secondly, QFF have a 'reinstatement' challenge, "GOODWILL POINTS CREDIT".
You will need to contact Qantas and request it.
See here from the "Australian Frequent Flyer" forum for recent successes:
Anybody with any experience getting wiped points reinstated? | Australian Frequent Flyer
Last edited by serfty; May 18, 2017 at 4:18 pm
May 18, 2017, 5:10 pm
#7
Join Date: Mar 2014
Location: bne
Programs: Velocity Gold, AIRNZ Elite, Qantas Silver ,Hilton Diamond
Posts: 1,319
Retaining points
But you will need to spend a min of a $1
One dollar one point
May 18, 2017, 5:36 pm
#8
Join Date: Jul 2004
Location: mostly MEL
Programs: QF WP LTG, HHonors Diamond, NZ Gold
Posts: 1,750
May 18, 2017, 5:38 pm
#9
FlyerTalk Evangelist
Join Date: Apr 2001
Location: MEL CHC
Posts: 20,992
az1
Are you receiving any emails from QF?
Is the email address in your QF profile up to date?
18 months with no activity or expiry is not unusual, just as 3 years is not unusual.
Some ffp's, like SQ & EK, have a hard expiry. Use them or lose them after 3 years.
FT thread--->Miles/Points that Do and Don't Expire (click to open the wiki)
Edit (02 Jun 2023)
Non flying actives to keep QF points alive.
Some vendors credit immediately and others can take weeks
Some of these may not work. Can be location dependant.
Threads
Are you receiving any emails from QF?
Is the email address in your QF profile up to date?
Some ffp's, like SQ & EK, have a hard expiry. Use them or lose them after 3 years.
FT thread--->Miles/Points that Do and Don't Expire (click to open the wiki)
Edit (02 Jun 2023)
Non flying actives to keep QF points alive.
Some vendors credit immediately and others can take weeks
Some of these may not work. Can be location dependant.
- Ask QF to send you a new QF ffp card. Cost 1000 points. Has been mentioned in some posts, but not confirmed in recent times.
- Donation to a charity. https://www.qantasstore.com.au/c/Charity/11
- QF Rewards Store Australia https://marketplace.qantas.com/au/ Was qantasstore.com.au
May not be the best value for points option.
Some items may not be available to people who are not in Australia.
- QF Rewards Store New Zealand https://marketplace.qantas.com/nz/ Was qantasstore.co.nz
May not be the best value for points option.
Some items may not be available to people who are not in New Zealand.
- Shopping Qantas https://shopping.qantas.com/
Many vendors. Log in and click/search a vendor/product.
May not be the best value compared to other retail outlets. Some have points & pay cash option, where you select the mix of points/cash you spend.
Site used to be better when it had an option to search by price (low to high)
- Shopping Qantas - booktopia
https://shopping.qantas.com/booktopia
Log in and search for vendor
Earn 2 points per $1 on eligible products once you've linked your Frequent Flyer details to your Booktopia account
(Points usually credited within 7 days after the delivery date)
plus
Earn 2 points per $1 when you click through from Qantas Shopping each time you shop
(Points usually credited to your account within 95 days)
Total 4 off QF points per $1 spend
They have ebooks from $0.99 that can be downloaded, so no physical delivery needed.
Order 2 x $0.99 ebooks for 4 QF points.
From AFF:- Qantas/Booktopia partnership ending 15 May 2023. You can still earn points by shopping through the online mall, but not
directly with Booktopia.
- Shopping Qantas.- Pizza Hut (Australia)
https://shopping.qantas.com/pizza-hut
Log in and search for vendor.
Earn 3 points per $1 when you click through from Qantas Shopping each time you shop
Order a pizza for delivery or pickup.
https://shopping.qantas.com/shop?id=...coupon=1702249
Has the option of paying cash at pickup. So those overseas could order and have someone pick up & pay cash.
- BP - Qantas (from ~ March 2020)
Link--->BP fuel
Join BP Rewards to earn up to 2 Qantas Points per litre and 1 point per $1 spent on eligible in-store products.
At bp you can earn and use Qantas Points, making it a perfect stop for rewards. Simply join BP Rewards and scan your Qantas Frequent Flyer card at the counter to be rewarded with points every time you fill up with fuel, grab a snack or pick up the essentials. Plus, you can use Qantas Points on your purchases in-store or via BPme. Each time you select to use Qantas Points, you’ll also be able to earn on the same transaction - making it even more rewarding. - QF survey
Link https://www.redplanetportal.com.au/ gets QF points. Unsure if you need to be an Australian resident. Posts in a few days.
At January 2020 was not open to new applicants.
- Australian residents can join Hoyts Reward program (movies)
Link QF account and get 100 QF points. QF points credit in 24 hours IME. May or may not work for non Australian residents.
https://www.hoyts.com.au/rewards
https://www.hoyts.com.au/hoyts-pages...t-flyer-points
Also has free sign up to QF ff account, instead of the signup fee QF charges, for AU & NZ residents.
- Rental cars
Avis & Budget rental cars. Use & earn QF points
https://www.qantas.com/au/en/frequen...fuel-cars.html
https://www.qantas.com/au/en/book-a-trip/cars.html
Time to post to QF ff account unknown.
- Ebay. Link QF ff account & ebay.com.au and buy something
Time to post to QF ff account unknown.
https://shopping.qantas.com/ebay
- Car Parking secureparking.com.au
Book a cheap carpark. That'll cost you max $7 if you choose the right one.
https://www.secureparking.com.au/en-...-qantas-points
https://www.secureparking.co.nz/en-n...-qantas-points
Important: From 1 Feb 20, Qantas Frequent Flyer and Qantas Business Rewards Members will no longer be able to earn Qantas Points through Secure Parking services. All Qantas Point offers prior to this date will be honoured as per normal conditions.
- For QF frequent flyers in NZ (26 March 2021)
QF(NZ) Partnership with AA Smartfuel
- Airbnb via Qantas Link-->Airbnb booking through Qantas
I tried this as a way of extending expiry on my account, since the options for non-australians are limited, the points amazingly posted within 4 days! - Qantas wine
Have read on FT is reasonable value for money and QF points
- QF points from banking with Qudos Bank
Earns interest and QF ff points.Only with Qantas Points Saver:- Earn 400 Qantas Points* per annum for every $1000 of your balance, credited monthly (use our rewards calculator to find out more)
- $0 application fee
- $0 account keeping fee
- Start earning Qantas Points from your first dollar
- Qantas Points can be earned on balances up to $1,000,000
Get your own independent financial advice to determine if this is suitable for you
- Uber
Unknown if only in AU or how long QF ff points take to post
- QF link (17 Nov 2021) Earn Qantas Points and ALL - Accor Live Limitless Reward points, at every point of your travel journey.
Stay with Accor
Book an eligible stay in Australia or across Asia Pacific through Accor and you’ll earn Qantas Points as well as your usual Reward points. Conditions apply. - Quandoo (Meals)
https://www.quandoo.com.au/qantas
https://www.qantas.com/au/en/frequen...s/quandoo.html
Earn for sign up. And for ordering via the app.
QF web siteEffective from 1 April 2023, Qantas Frequent Flyers can no longer earn Qantas Points with Quandoo. If you'd like to continue to earn points you can check out our A-Z partners. - QF Qantas Wellbeing (health) app
https://play.google.com/store/apps/d...hl=en_AU&gl=US
I managed to download the health app here in the US, and it's been working great for me. (My favorite feature is the 2.5 pts I get every night for sleeping without looking at my phone - as KF said, you don't need to do much.) You can find instructions online about how to do this outside of Australia. Although it's not necessarily supposed to work this way, I was able to download it simply by temporarily switching my VPN to Australia, which made it show up in the Google Play store. As I recall it took a couple of days of the app being up and running for it to be fully connected to my Qantas account, during which time I didn't think it was going to work after all. But one day the points started transferring and it's been working like clockwork since then. Highly recommended!
Threads
- Jan 2010 Earn Qantas miles in the UK {40 posts}
- Jan 2011 My Qantas 4.5K Miles Expire -thoughts?
- Jul 2011 Help - Points Expire in 3 Days
- Feb 2012 What to do with points that expire in March?
- Feb 2013 My Qantas miles are about to expire
- May 2013 6447 Qantas Points Due To Expire - How to spend based in UK or convert to Avios?
- Oct 2013 Prevent QF Points from Expiring[ {Has 32 posts}
- Oct 2013 Extending Expiring Miles: Top Up Points?
- Jun 2014 Easiest way not to let Qantas Miles expire? {Last post Jul 2023 - 55 posts}
- Nov 2014 Expiring Miles and Possible easy way to keep?
- Jan 2015 Expiration date of reinstated points
- May 2015 Expired / Forfeited (Stolen) Points
- Jun 2015 Where to see miles expiration date?
- Aug 2015 Miles will expire soon
- Sep 2015 Avoid losing QF points
- Mar 2016 Extending validity of Qantas miles
- Jun 2016 Getting ~ without touching Australia
- Oct 2016 Best Way to Renew Acct for US Members? Ebay.AU?
- Apr 2017 Qantas "challenge" to reinstate expired points
- May 2017 Disaster - Just lost over500k points Has (updated) links to other QF expiry threads
- Oct 2017 QFF cancelled with no notice [points expiry]
- Dec 2017 Extending validity of points. Does not live in Australia
- Feb 2019 Get Status Miles Up When Based In BKK {SC’s & QF points}
- Jun 2019 Is it safe to cut it close on expiration dates?
- Jan 2020 BA Silver access to lounge when crediting QF Bronze a/c
In post 1 “need to credit a QF domestic flight in Y to my QF account where I am only Bronze, but need to keep the miles alive” - Jun 2020 Use of Points to redeem Lounge Pass? (Or other recommended "small" redemption?) HKG based.
in post 1 "Need to log some activity to stave off points expiration" - Jun 2020 Qantas now a UK partner of Amex Membership Rewards
Good for UK residents to keep a QF ff account alive - Dec 2020 Expiring Points - Based in UK
- Apr 2021 Qantas Point Covid Extension
- Oct 2021 Qantas Miles Expiring in a Month -- US based
- Feb 2023 Keeping Qantas Miles alive/active Lives in USA.
- Jun 2023 Options for getting 4 QF flights while unable to go to Australia Lives in Canada
Last edited by Mwenenzi; Jan 21, 2024 at 11:30 pm Reason: added another links.
May 18, 2017, 5:43 pm
#10
Join Date: Jun 2011
Location: SYD (YSSY)
Programs: QF QP
Posts: 173
Also by using your qantas cash card ( I think you get 1.5 points for each $A1 you spend in foreign currency)
and those small amounts keeps the account ticking along.
May 18, 2017, 5:44 pm
#11
FlyerTalk Evangelist
Join Date: Apr 2001
Location: MEL CHC
Posts: 20,992
May 18, 2017, 6:42 pm
#12
Join Date: Sep 2015
Location: UK
Programs: Qantas Gold FF
Posts: 130
https://onlinemall.qantaspoints.com/
Be sure to have cookies enabled and adblocker turned off as I once lost out on points for a washing machine purchase due to having ....... on!
May 18, 2017, 7:43 pm
#14
Join Date: Mar 2008
Location: used to be PER, now it's nowhere/eveywhere
Programs: QFF NB, AA GLD
Posts: 3,464
May 18, 2017, 7:48 pm
#15
Join Date: Aug 2011
Location: LAX/FAO
Posts: 355
You can earn points through Airbnb stays as well. My points posted without a problem after my stay was complete.