What is Platinum One really worth? About 1 bottle of champagne...
#46
Join Date: Feb 2009
Location: Cairns, Australia
Posts: 924
We have no idea whether the rebooking was done by the SST - I would have thought that if the SST had done the rebooking they would have attempted to communicate with their prized P1 passengers to let them know of their intervention! If I was still P1 I would certainly want to know if my itinerary had been changed! I would certainly be ringing them up for an explanation!
The OP says the connecting flight arrived at T-60 - certainly the OP and fellow passengers assumed they would make the flight (so why ring the SST?)!
Maybe, even if the SST were even bothering to track the various journeys of their P1s, they also assumed there was no need to intervene!
Surely it is more likely that decisions were made on the ground in LAX by local staff. Cost savings to the airline, as mooted by Dave Noble, may or may not have been a factor in that decision.
IMHO QF is very lucky that they are many who do not hold them to a higher standard of delivering on their product definition / brand promise, and /or are disinclined to embrace the (in many cases superior and more cost effective) competition. That applying especially to P1s wherein you'd think QF would have more idea about basic custom service.
#47
Join Date: Oct 2010
Location: NSW
Programs: QF P1 + LTG VA Plat, AA nothing, HH Diamond, Hyatt Diamond
Posts: 764
Please consider:
We have no idea whether the rebooking was done by the SST - I would have thought that if the SST had done the rebooking they would have attempted to communicate with their prized P1 passengers to let them know of their intervention! If I was still P1 I would certainly want to know if my itinerary had been changed! I would certainly be ringing them up for an explanation!
The OP says the connecting flight arrived at T-60 - certainly the OP and fellow passengers assumed they would make the flight (so why ring the SST?)!
Maybe, even if the SST were even bothering to track the various journeys of their P1s, they also assumed there was no need to intervene!
Surely it is more likely that decisions were made on the ground in LAX by local staff. Cost savings to the airline, as mooted by Dave Noble, may or may not have been a factor in that decision.
.
We have no idea whether the rebooking was done by the SST - I would have thought that if the SST had done the rebooking they would have attempted to communicate with their prized P1 passengers to let them know of their intervention! If I was still P1 I would certainly want to know if my itinerary had been changed! I would certainly be ringing them up for an explanation!
The OP says the connecting flight arrived at T-60 - certainly the OP and fellow passengers assumed they would make the flight (so why ring the SST?)!
Maybe, even if the SST were even bothering to track the various journeys of their P1s, they also assumed there was no need to intervene!
Surely it is more likely that decisions were made on the ground in LAX by local staff. Cost savings to the airline, as mooted by Dave Noble, may or may not have been a factor in that decision.
.
Call me a pessimist but I would not in any way expect to make an international flight arrivng at the gate 15 minutes prior to departure.
#48
Join Date: Feb 2009
Location: Cairns, Australia
Posts: 924
If you had quoted the other part of my post you would see that is exactly what I said. The SST whether or not they were involved with the change should have communicated this to the affected pax.
Call me a pessimist but I would not in any way expect to make an international flight arrivng at the gate 15 minutes prior to departure.
Call me a pessimist but I would not in any way expect to make an international flight arrivng at the gate 15 minutes prior to departure.
In any case, the real question is would you expect to be OK if you had landed on your connecting flight at T-60?! Would you have called the SST upon landing (rather than arriving at the gate at T-15) in such circumstances?
The T-15 gate arrival isn't the appropriate node in the decision tree, is it?
By the way, I had a doctor friend who travelled on QF regularly with similar status to myself - comparing notes over several years of travel he seemed to get preferential treatment, which we hypothesised was due to his title of "DR" and a presumption that QF look after such in case they need to be called on in a flight.
Just a theory.
But if true may be a factor in explaining differential experiences.
Last edited by Platy; May 28, 2017 at 8:11 am
#49
A FlyerTalk Posting Legend
Join Date: Jan 2002
Posts: 44,436
#51
Join Date: Jun 2017
Location: Melbourne MEL Calgary YYC
Programs: UA1K, QF Plat, *A & Marriot Gold, OW Emerald, Hyatt Hertz PC CanPass Nexus APEC Global Entry
Posts: 468
And here is the 2108 1 bottle of champagne that P1 is worth
i agree with the OP , P1 is a lot of hype but not really worth stretching for
if you get it organically through regular flying then utilize it , if its a goal for you Id recommend other goals
Inside of box
Outside of box
i agree with the OP , P1 is a lot of hype but not really worth stretching for
if you get it organically through regular flying then utilize it , if its a goal for you Id recommend other goals
Inside of box
Outside of box
#52
Moderator: Asiana & Qantas Frequent Flyer
Join Date: Dec 2006
Location: STR/SYD/SMF
Programs: QF SG, LH SEN, OZ D+, HH D, SPG P
Posts: 14,344
I am still genuinely surprised why QF hasn't followed the Lufthansa example of creating a real uber status which is worth spending a a couple of hundred thousand dollars on. As most people here say, the way P1 is currently structured it is something you will not go out of your way for to earn it.
#53
A FlyerTalk Posting Legend
Join Date: Jan 2002
Posts: 44,436
I am still genuinely surprised why QF hasn't followed the Lufthansa example of creating a real uber status which is worth spending a a couple of hundred thousand dollars on. As most people here say, the way P1 is currently structured it is something you will not go out of your way for to earn it.
#54
#55
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Location: SYD
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#56
A FlyerTalk Posting Legend
Join Date: Jan 2002
Posts: 44,436
I didn't chase status before I had it; I attained status levels by virtuee of doing the travel I was doing anyway
Regardless - status is a by product of travelling - I do not know many people who would travel just to get the status
Regardless - status is a by product of travelling - I do not know many people who would travel just to get the status
#57
Join Date: May 2013
Location: west coast best coast
Programs: TINDER GOLD, STARBUCKS GOLD, COSTCO EXECUTIVE!!
Posts: 3,987
You've been on Flyertalk since 2002?
#59
Original Member
Join Date: May 1998
Location: Portland OR Double Emerald (QF and AA), DL PM/MM, Starwood Plat
Posts: 19,589
I had LH HON for a couple of years when it was first introduced (2005? a long time ago) and P1 is nothing compared to HON then (even CL was not comparable). The HON benefits were wide ranging and substantial, everything to make travel easier. You could even book your own FA, they would arrange crew schedules so she would work your flight as long as you were booked in F (back then LH F cabin was not quite competitive with BA/CX etc. though had charming touches like a rose at your seat, so LH used their soft product to make up for it, and then of course built the FCT and got the Porsche deal). Its an interesting business model, and one that QF could learn from.
#60
Join Date: Feb 2005
Location: Australia
Programs: QFF LTG , HHD
Posts: 1,206
I had LH HON for a couple of years when it was first introduced (2005? a long time ago) and P1 is nothing compared to HON then (even CL was not comparable). The HON benefits were wide ranging and substantial, everything to make travel easier. You could even book your own FA, they would arrange crew schedules so she would work your flight as long as you were booked in F (back then LH F cabin was not quite competitive with BA/CX etc. though had charming touches like a rose at your seat, so LH used their soft product to make up for it, and then of course built the FCT and got the Porsche deal). Its an interesting business model, and one that QF could learn from.