JessicaTam

I have only just finished breakfast!

QF WP

Well at least I got to QF HQ in time for the Q&A and a personal Tour with Steve and Red Roo - what an amazing place and soooo thankful to Red Roo for all the personal time she put in to get this done. I was merely the bystander herding cats and their ID’s.

one important point - can everybody who went on the Tour please post their experiences about the Tour on this thread - Red Roo would like feedback for her Team.

nlagalle

here are some pics from yesterday.. Amazing to see the "behind the scenes" and also understand how customer focused the operation is. You don't often see that side of it..





mmmm would have loved a ride in a Qantas Concorde!!

something about a delayed flight out of BNE.. surely no one from FT was on that flight??




Des the wonder dog...

JessicaTam

QF WP, if you hadn't started this off in the first place it would never have happened. Regardless of how you are downplaying your role. ^

The tour of the IOC was stunning. Having an emergency services background it was fascinating to see the parallels to our own emergency management. I don't know how Red Roo pulled it off, but to have access to essentially the inner sanctum of inner sanctums of QF was unforgettable.

A special thanks as well to Steve for putting up with my more specific questions about their systems.

So QF WP, how are you topping this one next year?

mattm199

Was great to chat with QF WP in the J lounge, and watch some aircraft movements on the field.
Just on a jam packed QF 530 waiting to head into the clouds and back to Brisbane.
Safe travels to all and until the next gathering.

og

I can only repeat earlier positive remarks about the excellent tour through the inner workings of QF operations. A big thankyou to everyone - especially the QF staff who put up with 2 groups of FTers wandering through their workplace without showing any discomfort with us looking over their shoulders. BUT, my “big take-away” was how the new building was fitted out in such a staff - friendly manner. Plenty of “escape” areas for quiet times or meeting space, good use of exterior light, open planning, making top management more visible to staff (e.g. the Board Room visible from the open area below), a carefully considered social environment and so on. Such a change to the old “ivory tower” management approach of the 20th century. The way it was presented to us makes QF an “employer of choice”.

JessicaTam

For those with flights later today, QF are moving pax forward due to the weather closing in. I am now on QF451 at 1715.

Seeing the IOC in action!

Travelingsmithy

Well Done all the organisers. It was an absolute fabulous tour with a lot of hours put in to make it happen

Bindibuys

Although we did not make it onto the tour, it was a lovely weekend catching up with familiar faces and meeting new. Thankyou Storyteller for organising the yummy dinner & QF WP for the overall weekend.

serfty

They just made an announcement in the lounge for any PAX going to MEL that "if they would like to go on an earlier flight" ... I'm 4C with a blocked 4B ... staying where I am ...

QF WP

After saying goodbye to mattm199, I had noticed a work colleague in the Lounge so I was chatting to her when I saw another AFF’er/FT’er - some here will know him, as he attended a previous AGM - beardoc. It really is a small world. He knew about our event but hadn’t posted here as he had a previous engagement.

Storyteller

Bundy Bear

Thanks to QF WP for starting this years event, amazing; wasn't sure how you were going to top previous years.
Thanks very much to Red Roo who was able to make contact with the relevant people so that we could get a tour of the QF HQ, and especially the IOC, which really is the most important part of the Qantas operation and to think a group of 10 of us were standing right in the middle of the room being able to see the different parts that make Qantas come together.
It was also good to note how Qantas think of the customer and making sure to protect the Qantas brand. Qantas do put a lot of effort into making a very good experience for the customer.
Thanks to the Qantas Sydney business lounge staff for allowing us to use the lounge before and after the tour, who brought around some snacks and even provided us with coffee and n the afternoon wine or beer.
Thanks to Storyteller for organizing the dinner at the Hyatt on the Saturday night, made for a very full Saturday.
Good to catch up with everyone, those on the tour, those I met during dinner and those that didn't make the cut, but who I chatted to during the weekend.
Good to catch up with a few others for lunch today.
Special thanks to those who guested me in the lounge at different times during the weekend, serfty, Johnk, Petej, SQ421, those that I shared transport with during the weekend.
Thanks to nlagalle for posting the photos.

LinaLee

Thanks QF WP and Storyteller for pulling everything together even if I did not make the cut for the tour but had a good time getting to know better, individually fellow flyertalk members and catchup with those I know from before.

Thanks also to to those who took the time to share and post your pics, it was as good as being there.

Thanks HVR and JessicaTam for guesting me to the J lounge. Thoroughly spoilt now and not looking forward to slumming it in the QClub instead 😳.

Lets see see how my work life goes but hope to catchup with all again if the opportunity presents itself.

doug_westcott

Thanks QF HO, the previous Red Roo, QF WP, Storyteller and everyone who attended at some during the day/evening - a great time. We have all seen the marketing words as to how QF cares about its customers and on the other hand complaints from passengers when things go wrong but, having seen what really goes on behind the screens, I am very impressed at how things work in “real life”. Well done QF, you have given me new confidence that everything is being done to look after the customer.