Go Back  FlyerTalk Forums > Miles&Points > Airlines and Mileage Programs > Qantas | Frequent Flyer
Reload this Page >

QF- no checking of luggage separate itineraries from 1 Sep [2016 some exceptions]

QF- no checking of luggage separate itineraries from 1 Sep [2016 some exceptions]

    Hide Wikipost
Old May 11, 17, 1:54 am   -   Wikipost
Please read: This is a community-maintained wiki post containing the most important information from this thread. You may edit the Wiki once you have been on FT for 90 days and have made 90 posts.
 
Last edit by: deeruck
Wiki Link
Print Wikipost

Reply

Old Mar 19, 17, 8:35 pm
  #61  
FlyerTalk Evangelist
 
Join Date: Apr 2001
Location: MEL CHC
Posts: 13,433
Originally Posted by bananahead View Post
I'm flying QF J SYD-ADL and then QR J ADL-DOH on two separate PNR's.

What are my chances of finding a nice QF agent to tag my bag all the way from SYD to DOH? Do they seem to be accommodating at through checking bags on separate OneWorld PNR's?
Are any of these flights award flights?
http://www.flyertalk.com/forum/qanta...xceptions.html
Mwenenzi is offline  
Reply With Quote
Old Mar 19, 17, 11:38 pm
  #62  
 
Join Date: Feb 2015
Location: London
Programs: BA Gold GL, EY Gold, AZ Alata Plus.
Posts: 455
Originally Posted by Mwenenzi View Post
Are any of these flights award flights?
http://www.flyertalk.com/forum/qanta...xceptions.html
O M G....

That award flight exception is incredible! My first sector SYD-ADL is an award ticket!
bananahead is online now  
Reply With Quote
Old Mar 21, 17, 8:27 pm
  #63  
 
Join Date: Feb 2015
Location: London
Programs: BA Gold GL, EY Gold, AZ Alata Plus.
Posts: 455
Just an update.....armed with screenshots of the above link saying exemptions apply to partial award ticket itineraries I approached a very nice lady at the Qantas service desk in SYD to see if she'd check my bag through to DOH via ADL. She called over a supervisor who had a look and made a call. The supervisor said this is now out of date information on the website and thanked me for bringing it to my attention and said she would contact the relevant department to have the information on that web link updated.
bananahead is online now  
Reply With Quote
Old Mar 21, 17, 8:42 pm
  #64  
FlyerTalk Evangelist
 
Join Date: Apr 2001
Location: MEL CHC
Posts: 13,433
Originally Posted by bananahead View Post
I'm flying QF J SYD-ADL and then QR J ADL-DOH on two separate PNR's.
Originally Posted by bananahead View Post
Just an update.....armed with screenshots of the above link saying exemptions apply to partial award ticket itineraries I approached a very nice lady at the Qantas service desk in SYD to see if she'd check my bag through to DOH via ADL..
So was your bag through checked to DOH even with your 2 separate PNR's?
Mwenenzi is offline  
Reply With Quote
Old Mar 21, 17, 9:17 pm
  #65  
sxc
Moderator, Cathay Pacific
Accor Contributor Badge
 
Join Date: Dec 2004
Programs: CX MPC Silver, BAEC Gold (OWE), Hyatt
Posts: 9,429
Originally Posted by bananahead View Post
Just an update.....armed with screenshots of the above link saying exemptions apply to partial award ticket itineraries I approached a very nice lady at the Qantas service desk in SYD to see if she'd check my bag through to DOH via ADL. She called over a supervisor who had a look and made a call. The supervisor said this is now out of date information on the website and thanked me for bringing it to my attention and said she would contact the relevant department to have the information on that web link updated.
You mean they were implying that the award ticket exemption no longer applies?
sxc is offline  
Reply With Quote
Old Mar 21, 17, 11:24 pm
  #66  
 
Join Date: Oct 2007
Location: Tasmania, Australia
Programs: M&M SEN, Amex Plat, Club Carlson, Marriott, HHonors & Accor Gold, Velocity Silver, Qantas Bronze
Posts: 3,735
Originally Posted by sxc View Post
You mean they were implying that the award ticket exemption no longer applies?
That's my reading of it...
vbroucek is offline  
Reply With Quote
Old Mar 29, 17, 1:17 am
  #67  
 
Join Date: Feb 2015
Location: London
Programs: BA Gold GL, EY Gold, AZ Alata Plus.
Posts: 455
Yes sorry I wasn't more clear. I explained that I had two separate PNR's however the first PNR for SYD-ADL was a redemption ticket and I showed the screenshots about the exclusion for redemption tickets. The check in agent called over a supervisor who made a phone call and said that that exclusion no longer applies and the info on the website is now outdated.

My bag was only checked as far as ADL.

It was no major deal. The main reason I wanted it checked through to DOH was I had built in extra buffer time at ADL knowing I was on a separate PNR ADL-DOH so had around six hours at ADL airport. If my bag could have been checked through to DOH I would have landed in ADL and jumped in a taxi and had a look around the city for a couple hours. Eh ho.
bananahead is online now  
Reply With Quote
Old Mar 29, 17, 1:45 am
  #68  
sxc
Moderator, Cathay Pacific
Accor Contributor Badge
 
Join Date: Dec 2004
Programs: CX MPC Silver, BAEC Gold (OWE), Hyatt
Posts: 9,429
Well as of today the website hasn't been updated and I suspect you were being told a lie.
sxc is offline  
Reply With Quote
Old Mar 29, 17, 2:12 am
  #69  
og
FlyerTalk Evangelist
 
Join Date: Apr 2002
Location: SYD
Programs: QF WP/LTG | UA P
Posts: 12,615
Originally Posted by sxc View Post
Well as of today the website hasn't been updated and I suspect you were being told a lie.
A perfect issue for our friendly QF rep "Red Roo" to take on board. If they are still interested in engaging with FT (please!).
og is offline  
Reply With Quote
Old Mar 29, 17, 3:13 am
  #70  
FlyerTalk Evangelist
Original Poster
 
Join Date: Jan 2002
Posts: 39,007
Originally Posted by og View Post
A perfect issue for our friendly QF rep "Red Roo" to take on board. If they are still interested in engaging with FT (please!).
It seemed only interested in spam drops - definitely not an interaction that I found at all useful - no loss for it to go
Dave Noble is offline  
Reply With Quote
Old Mar 29, 17, 4:30 pm
  #71  
FlyerTalk Evangelist
 
Join Date: Nov 2004
Location: Melbourne
Programs: ►QFWP/LTG►VA WP►HyattGlobalist►HiltonGold
Posts: 21,073
Originally Posted by og View Post
A perfect issue for our friendly QF rep "Red Roo" to take on board. If they are still interested in engaging with FT (please!).
The division Red Roo represented has been outsourced to Manilla and no longer has an active presence on Fora such as this and AFF. (There may be a passive presence.)

Here a post on AFF from early this month:

Originally Posted by Red Roo
Hi everyone, we’d like to let you know that Red Roo will be taking a break from servicing customers here and other like fora. We’ll still be monitoring conversations and feedback to continually improve your experience with us.

As always if you need to get in touch, we have 24/7 support on Facebook, Twitter and via the phone on 13 13 13.

We value you all, our Qantas Frequent Flyers, and will continue to strive toward giving you the very best travel experience.
serfty is offline  
Reply With Quote
Old May 10, 17, 7:17 pm
  #72  
 
Join Date: Dec 2012
Location: SYD
Posts: 14
Originally Posted by bananahead View Post
Yes sorry I wasn't more clear. I explained that I had two separate PNR's however the first PNR for SYD-ADL was a redemption ticket and I showed the screenshots about the exclusion for redemption tickets. The check in agent called over a supervisor who made a phone call and said that that exclusion no longer applies and the info on the website is now outdated.

My bag was only checked as far as ADL.

It was no major deal. The main reason I wanted it checked through to DOH was I had built in extra buffer time at ADL knowing I was on a separate PNR ADL-DOH so had around six hours at ADL airport. If my bag could have been checked through to DOH I would have landed in ADL and jumped in a taxi and had a look around the city for a couple hours. Eh ho.
I'm in the exact same situation as you (did you happen to go for the 'kids fly free promo' earlier this year bananahead?):

Have SYD-ADL booked on a Qantas award ticket and then fly through with QR to DOH and Europe on a seperate ticket.

I'm flying out next month and already had printed off a copy of that internal memo on interlining and exceptions. Has anyone had more luck with checking through luggage by Qantas departing from SYD recently?
aumelle is offline  
Reply With Quote
Old May 11, 17, 9:41 am
  #73  
 
Join Date: Nov 2012
Programs: SPG Platinum
Posts: 996
You should file a complaint with the Airline Consumer Advocate and demand some compensation.
Isochronous is offline  
Reply With Quote
Old May 11, 17, 4:10 pm
  #74  
FlyerTalk Evangelist
 
Join Date: Apr 2001
Location: MEL CHC
Posts: 13,433
Originally Posted by aumelle View Post
Have SYD-ADL booked on a Qantas award ticket and then fly through with QR to DOH and Europe on a separate ticket.
Is the ADL-DOH-xxx booked with cash or points/ff miles from QF/?? airline?
Mwenenzi is offline  
Reply With Quote
Old May 21, 17, 8:18 pm
  #75  
 
Join Date: Dec 2012
Location: SYD
Posts: 14
Originally Posted by Mwenenzi View Post
Is the ADL-DOH-xxx booked with cash or points/ff miles from QF/?? airline?
SYD-ADL: QF award booking (miles)
ADL-DOH: QR cash booking

Last edited by aumelle; Jun 1, 17 at 12:04 am
aumelle is offline  
Reply With Quote

Thread Tools
Search this Thread