No Welcome on Qantas domestic flights?
Jun 2, 2015, 2:52 am
#1
Original Poster
Join Date: Jun 2015
Posts: 1
No Welcome on Qantas domestic flights?
Has Qantas stopped the individual seat 'welcome' for Platinum frequent flyers on domestic flights?
I flew on QF411 today and I didn't get any special welcome?
I'm assuming it's another benefit they've taken from Platinums and now only provide to Platinum Ones?
I flew on QF411 today and I didn't get any special welcome?
I'm assuming it's another benefit they've taken from Platinums and now only provide to Platinum Ones?
Jun 2, 2015, 7:05 am
#3
Moderator: American AAdvantage
Join Date: May 2000
Location: NorCal - SMF area
Programs: AA LT Plat; HH LT Diamond, Maître-plongeur des Muccis
Posts: 62,948
Welcome to FlyerTalk.
We've many fora dealing with different topic, so we've moved your query from TalkBoard Topics to the forum dedicated to Qantas.
JDiver,
Senior Moderator
We've many fora dealing with different topic, so we've moved your query from TalkBoard Topics to the forum dedicated to Qantas.
JDiver,
Senior Moderator
Jun 2, 2015, 7:43 am
#4
Join Date: Aug 2009
Location: SYD
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This varies depending on the CSM. It's such a short sector that they are probably rushing to serve the J pax meals prior to descent.
Welcome to FT!
Welcome to FT!
Jun 2, 2015, 10:42 am
#5
Moderator: British Airways Executive Club
Join Date: Jan 2009
Programs: Battleaxe Alliance
Posts: 22,127
I've seen P1s going without greetings, and as a mere Platinum I haven't had a personal greeting on domestic QF flights for a long time other than a quick "welcome back" at the door, so I don't think it's consistently offered to P1 or Platinum.
Jun 2, 2015, 3:55 pm
#7
FlyerTalk Evangelist
Join Date: Apr 2001
Location: MEL CHC
Posts: 21,016
RossB Welcome to the forum
Would a fake welcome make you feel better?
With me, 99% of crew cannot pronounce my surname, so the false welcome was prominent (when I was Plat)(
All passengers are just self load cargo. Platinum’s and Platinum Ones are many.
Would a fake welcome make you feel better?
With me, 99% of crew cannot pronounce my surname, so the false welcome was prominent (when I was Plat)(
All passengers are just self load cargo. Platinum’s and Platinum Ones are many.
Jun 3, 2015, 6:45 am
#8
Join Date: Mar 2013
Posts: 26
RossB, there were 43 Platinum and above FF's on that service yesterday, that's just shy of 1/4 of the passengers on board, just to add some perspective. It's definitely still a "benefit" but perhaps there was something else going on that day/flight that you were not aware of that didn't allow an opportunity to acknowledge your loyalty and thank you for your continued custom. Just saying....
Jun 3, 2015, 8:19 pm
#9
Join Date: Jul 2004
Location: mostly MEL
Programs: QF WP LTG, HHonors Diamond, NZ Gold
Posts: 1,750
Two weeks ago, CSM came wandering down the cabin with iPad in hand and stopped and welcomed the pax sat in 13D. Then glanced back at the iPad and greeted me in 13F.
Unfortunately, I was sat in 14F.
Regards,
BD
Unfortunately, I was sat in 14F.
Regards,
BD
Jun 3, 2015, 8:28 pm
#10
Join Date: Aug 2009
Location: SYD
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There is a level of discretion and diplomacy required with the use of such tools that seems to be missing from the training of QF CSMs. Some are able to integrate it naturally, but others seem to miss the idea that the greeting is supposed to appear genuine and not prompted by an iPad.
Jun 3, 2015, 8:35 pm
#11
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There is a level of discretion and diplomacy required with the use of such tools that seems to be missing from the training of QF CSMs. Some are able to integrate it naturally, but others seem to miss the idea that the greeting is supposed to appear genuine and not prompted by an iPad.
I don't see that there is any value in the scripted greeting.
Jun 3, 2015, 9:06 pm
#12
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Jun 4, 2015, 12:56 am
#13
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The issue is whether it's obviously being done because "the computer is telling me that I have to go and read out this script to the people on this list", or because "I genuinely want to go to say hello to the highest tier passengers on the flight, and the computer is reminding me who they are".
The two approaches are done differently, and feel very different. Few manage to pull off the second one well.
Jun 4, 2015, 1:44 am
#14
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The issue is whether it's obviously being done because "the computer is telling me that I have to go and read out this script to the people on this list", or because "I genuinely want to go to say hello to the highest tier passengers on the flight, and the computer is reminding me who they are".