WP upgrade window
 

I'm flying SYD - LAX tomorrow (QF11 7/12), had put in for a upgrade from PE to J and looking at EF, there are, what looks like, a handful of seats available in J.

Now well past the 72 hour for WP notification, could EF be incorrect? Or will Q stretch out the upgrade process for some reason?

Thx,
Patrick.

I'd think T-24 hrs is more critical. Even T - 90 minutes as well. FWIW, QF 12 flew a few days ago with 3 empty seats in " emerald city ". So upgrades may not even happen ( or nobody wanted them ).

My points upgrade requests have tended to clear around 36 hours before departure.

WP upgrade window
 

Yeah, I have generally had my upgrades confirmed 48+hrs in advance, so this is a little strange.

In my booking, I now see two entries for my SYD-LAX flight, one with my original seat number, and another with no seat assigned. When I try the select seat option, it does show the J cabin, but am unable to save any selection.

Anyways, will see tomorrow what happens.

That is a good sign. Enjoy your flight.

BTW your profile status needs updating as it lists QF Gold.

I don't know if this will help. But I have found the booking computer needed to be nudged for domestic upgrades. With some the points upgrade would be posted immediately, others would just sit there for weeks. I deceided to cancel the up grade request and then immediately resubmitted it, and voila it went thru and was approved. I don't know if this would help with international up grades and I would be concerned if somehow priority was based on the length of time the upgrade request had be waiting. But I was past careing as I was expecting not to get it.

WP upgrade window
 

A little disappointed, checked in and they said there is absolutely no seats available, even though there were about 8 open all the way upto -24hrs. Looking now in EF, it says there are 2 open. Sigh.

First world WP problems.

I wonder how QF prioritises staff travel versus passenger upgrade requests?

Maybe a swarm of P1's decided to fly to LAX just to spite me ;)

WP upgrade window
 

A quick follow up.

I didn't get an upgrade, but read on!

Once the flight was underway, I did a quick leg stretch from PE up through the J cabin and back, and surprise surprise, 2 J seats empty. Exactly what EF said.

Asked the PE CS guy if I could speak to the CSM. Had to ask twice, the CSM conveniently didn't finally show up until 1 hour from landing. Asked him why my upgrade didn't go through, even though I opted for upgrade right up to the gate. He spun me a line that my upgrade request was just the "24hr upgrade option", but then dropped off the system, which it wasn't, it had been upto the gate since I booked the ticket and upgrade 2 months back. I certainly didn't get the 24hr drop from the SYD F lounge CS agent, he just spun me the flight was full.

Was really poor form and customer service all round, which is generally uncharacteristic. A few different stories from various People. Anger passed quickly, but the disappointment continues.


Anyone had similar issues?