Select on Q Eat - Economy
Nov 11, 2014, 6:29 pm
#1
Original Poster
Join Date: Nov 2009
Posts: 19
Select on Q Eat - Economy
It appears that Qantas will be offering pax the option of choosing their meal on the group up to 12 hrs before their flight in International Economy.
Will be interesting to see it pan out considering the logistics, seat changes, etc.
Does anyone know anything more about the changes? Cant seem to find any more info other than the youtube video.
http://www.youtube.com/watch?v=31-hr...Oql21g&index=1
Will be interesting to see it pan out considering the logistics, seat changes, etc.
Does anyone know anything more about the changes? Cant seem to find any more info other than the youtube video.
http://www.youtube.com/watch?v=31-hr...Oql21g&index=1
Nov 11, 2014, 6:42 pm
#2
Join Date: Mar 2007
Programs: QFF Gold, Flying Blue, Enrich
Posts: 5,366
It appears that Qantas will be offering pax the option of choosing their meal on the group up to 12 hrs before their flight in International Economy.
Will be interesting to see it pan out considering the logistics, seat changes, etc.
Does anyone know anything more about the changes? Cant seem to find any more info other than the youtube video.
http://www.youtube.com/watch?v=31-hr...Oql21g&index=1
Will be interesting to see it pan out considering the logistics, seat changes, etc.
Does anyone know anything more about the changes? Cant seem to find any more info other than the youtube video.
http://www.youtube.com/watch?v=31-hr...Oql21g&index=1
Nov 11, 2014, 8:11 pm
#3
Original Poster
Join Date: Nov 2009
Posts: 19
Exactly, I can understand this sort of offering on J or F but I'm a little curious as to how they will manage the logistics of it all in such a large cabin.
Nov 11, 2014, 8:54 pm
#4
Join Date: Mar 2007
Programs: QFF Gold, Flying Blue, Enrich
Posts: 5,366
In my case in J the FA clearly knew that Qantas had stuffed it up. He approached me with my meal from behind, dumped it on my tray and fled before I had the chance to look at it, let alone ask him w t f he was trying to serve me. Double fail, both from the technology and the FA who didn't want to deal with my dissatisfaction. It would just be hilarious to see how it worked in whY.
Last edited by BadgerBoi; Nov 11, 2014 at 8:57 pm Reason: FT software bans the use of W*T*F - really? Puritans.
Nov 11, 2014, 9:20 pm
#6
Join Date: Mar 2007
Programs: QFF Gold, Flying Blue, Enrich
Posts: 5,366
Nov 11, 2014, 10:00 pm
#7
Join Date: Aug 2009
Location: SYD
Programs: QF WP (OWE), VA PLAT, EY GLD, SPG PLAT, Hyatt DIA, Hilton DIA, Hertz PC
Posts: 8,522
I don't understand how they can get it wrong.
They try to entice people with their 'online exclusive' but I don't want beef carpaccio as a 'main plate.'
Nov 11, 2014, 10:07 pm
#8
Moderator: British Airways Executive Club
Join Date: Jan 2009
Programs: Battleaxe Alliance
Posts: 22,127
In my case in J the FA clearly knew that Qantas had stuffed it up. He approached me with my meal from behind, dumped it on my tray and fled before I had the chance to look at it, let alone ask him w t f he was trying to serve me. Double fail, both from the technology and the FA who didn't want to deal with my dissatisfaction. It would just be hilarious to see how it worked in whY.
Nov 11, 2014, 10:07 pm
#9
Join Date: May 2006
Location: Wellington
Programs: QFWP (LTSG), NZ (Jade), TG ROP (Forgotten), OZ (Silver), AA (Cardboard), EK (Lowest of the Low)
Posts: 4,669
It appears that Qantas will be offering pax the option of choosing their meal on the group up to 12 hrs before their flight in International Economy.
Will be interesting to see it pan out considering the logistics, seat changes, etc.
Does anyone know anything more about the changes? Cant seem to find any more info other than the youtube video.
http://www.youtube.com/watch?v=31-hr...Oql21g&index=1
Will be interesting to see it pan out considering the logistics, seat changes, etc.
Does anyone know anything more about the changes? Cant seem to find any more info other than the youtube video.
http://www.youtube.com/watch?v=31-hr...Oql21g&index=1
Qantas today unveiled details of its new inflight dining offering, which is set to re-define the travel experience for international Economy customers when it rolls out across the network from 25 November.
Customers will enjoy a wider choice of meals, fifty per cent larger servings and faster service.
Qantas Group Chief Executive Officer Alan Joyce said the dining experience will set a new standard for the five million Economy customers travelling across the airline’s international network each year.
“We have worked closely with Australia’s leading producers and suppliers to deliver what we believe to be the best inflight economy dining experience offered by any international carrier,” said Mr Joyce.
“The new menu offers more generous meals and an increase from two to four meal options. We also have new meal categories, including a healthy option, comfort food and a meal inspired by the route itself, like Smoky Barbeque Beef on our US flights.
“We have extended our Select on Q Eat service to Economy passengers enabling them to pre-order their meal online with access to an exclusive dish as the fourth dish.
“Together with new serving plates, which remove the need for trays, our crew will be able to serve and clear meals up to 30 minutes faster giving them more time to interact and assist passengers,” added Mr Joyce.
Some of the new dishes on the menu include smoky barbecue beef with roasted sweet potato, broccoli and corn; honey roasted chicken farro salad and seasonal vegetables with pumpkin and sesame seeds; scrambled eggs with chicken sausage, tomato, hash brown and baked beans; and Ruby & Roy’s traditional Greek yoghurt with granola.
Pulled beef sliders with capsicum and tomato relish, Weis ice-cream bars, Maltesers and fresh fruit are among the self-serve grazing options. Shortly after take-off passengers will be served a welcome drink from Bickford’s signature range, featuring flavours exclusive to Qantas such as Lemon & Elderflower, and Pink Grapefruit.
A team of Qantas food and beverage experts spent 12 months researching and developing the new menu and service, speaking with customers, visiting local producers and suppliers and researching food and dining trends. Trials were run on a number of international flights and customer satisfaction on those flights almost doubled, hitting record highs.
.....
Customers will enjoy a wider choice of meals, fifty per cent larger servings and faster service.
Qantas Group Chief Executive Officer Alan Joyce said the dining experience will set a new standard for the five million Economy customers travelling across the airline’s international network each year.
“We have worked closely with Australia’s leading producers and suppliers to deliver what we believe to be the best inflight economy dining experience offered by any international carrier,” said Mr Joyce.
“The new menu offers more generous meals and an increase from two to four meal options. We also have new meal categories, including a healthy option, comfort food and a meal inspired by the route itself, like Smoky Barbeque Beef on our US flights.
“We have extended our Select on Q Eat service to Economy passengers enabling them to pre-order their meal online with access to an exclusive dish as the fourth dish.
“Together with new serving plates, which remove the need for trays, our crew will be able to serve and clear meals up to 30 minutes faster giving them more time to interact and assist passengers,” added Mr Joyce.
Some of the new dishes on the menu include smoky barbecue beef with roasted sweet potato, broccoli and corn; honey roasted chicken farro salad and seasonal vegetables with pumpkin and sesame seeds; scrambled eggs with chicken sausage, tomato, hash brown and baked beans; and Ruby & Roy’s traditional Greek yoghurt with granola.
Pulled beef sliders with capsicum and tomato relish, Weis ice-cream bars, Maltesers and fresh fruit are among the self-serve grazing options. Shortly after take-off passengers will be served a welcome drink from Bickford’s signature range, featuring flavours exclusive to Qantas such as Lemon & Elderflower, and Pink Grapefruit.
A team of Qantas food and beverage experts spent 12 months researching and developing the new menu and service, speaking with customers, visiting local producers and suppliers and researching food and dining trends. Trials were run on a number of international flights and customer satisfaction on those flights almost doubled, hitting record highs.
.....
Nov 11, 2014, 10:10 pm
#10
FlyerTalk Evangelist
Join Date: Dec 2004
Programs: CX Green, QF Platinum, BAEC Silver, Hyatt Glob
Posts: 10,780
Sorry I was referring to the general announcement of the new service. As the press release notes and you can see in the pictures there is now no serving tray and it looks like all you receive is the main dish and a bread roll and drink....plus continual grazing as the video States.
Nov 11, 2014, 10:40 pm
#11
Join Date: Dec 2008
Location: Perth
Programs: QFF WP
Posts: 560
Well maybe this is something that Red Roo should post but the official announcement is on the QF newsroom.
Check the link for the full announcement including roll out schedule and photos of the food.
Check the link for the full announcement including roll out schedule and photos of the food.
Nov 11, 2014, 10:41 pm
#12
Join Date: Mar 2007
Programs: QFF Gold, Flying Blue, Enrich
Posts: 5,366
I just gave up and asked them to clear the tray away when I managed to flag down a different FA, I'd lost my appetite by this stage. The cabin crew were really lacklustre on this flight except for one woman who at least seemed to pretend to give a damn and kept the wine coming because she knew I was pissed off.
I think the FA ran off because he knew my order had been screwed up and he didn't want to have to deal with disappointed customer. I wrote a trip report, I'll see f I can find it and post the link
Nov 12, 2014, 3:43 am
#13
Join Date: Jun 2012
Programs: BA Gold, EY Gold.
Posts: 283
Is this a case of cost cutting in the guise of an 'enhancement'?
From what I understand the 'meal' will now just contain the hot element and a bread roll - starter/salad has gone. This will allow QF to reduce their catering costs massively as the catering company would obviously be paid less as they are not 'assembling' any trays or preparing starters.
Will be interested to see how it pans out.
From what I understand the 'meal' will now just contain the hot element and a bread roll - starter/salad has gone. This will allow QF to reduce their catering costs massively as the catering company would obviously be paid less as they are not 'assembling' any trays or preparing starters.
Will be interested to see how it pans out.
Nov 12, 2014, 3:57 am
#14
FlyerTalk Evangelist
Join Date: Dec 2004
Programs: CX Green, QF Platinum, BAEC Silver, Hyatt Glob
Posts: 10,780
Is this a case of cost cutting in the guise of an 'enhancement'?
From what I understand the 'meal' will now just contain the hot element and a bread roll - starter/salad has gone. This will allow QF to reduce their catering costs massively as the catering company would obviously be paid less as they are not 'assembling' any trays or preparing starters.
Will be interested to see how it pans out.
From what I understand the 'meal' will now just contain the hot element and a bread roll - starter/salad has gone. This will allow QF to reduce their catering costs massively as the catering company would obviously be paid less as they are not 'assembling' any trays or preparing starters.
Will be interested to see how it pans out.
Nov 12, 2014, 4:22 pm
#15
Join Date: Dec 2006
Posts: 1,114
The dessert (which is the chocolate mousse ) is served along with the main meal. The ice cream is in addition afterwards. That's exactly how it is offered today. The only thing that dissapears is the side salad. Such a tiny salad was quite expensive to have made and wasn't particularly filling so that money is spent on a larger mains.
Mid-flight snacks are the same as they are now like cheese and crackers, malteasers and the mini sliders.
Select on Q works from the menu that is served but will allow you to gaurantee your choice. Crew check which passengers have pre ordered and simply put a sticker on that meal. You'll get served as normal when the cart comes out. One menu option will be exclusive to online. You should never have to miss out on your choice again!!!
Mid-flight snacks are the same as they are now like cheese and crackers, malteasers and the mini sliders.
Select on Q works from the menu that is served but will allow you to gaurantee your choice. Crew check which passengers have pre ordered and simply put a sticker on that meal. You'll get served as normal when the cart comes out. One menu option will be exclusive to online. You should never have to miss out on your choice again!!!