perthite

IIRC, the first sign of enforcement came in an email 'reminding' us that the rule existed!

serfty

Almost exactly seven years ago - with a mini tweak to exclude reward flights on QF.

See here: http://www.flyertalk.com/forum/qanta...ed-thread.html

lokijuh

What has puzzled me since I moved from Australia to Singapore, is complete lack of interest of QFF (or QF in general) to attract passengers here. Used to have 10-11 own metal flights a day (and even now you can buy 10-11 QF coded flights a day accounting for EK codeshares), yet nothing special to promote QFF - and that's without considering 3K flights. No credit card linkages (yet BA Exec Club and Delta Life Miles with their 3 and 1 flights a day respectively have them). I didn't even get a monthly email statement or promos from QFF when I moved my address here, but did an experiment and changed the address in my QFF profile back to Australia and guess what - in came the promos and monthly email statements.

You'd think with 3K & QF services (+EK, BA, CX, AY, MH) there'd be some momentum for QFF. I can't tell if the costs of getting involved in SIN loyalty game outweigh the benefits, or just the Australian-centric thinking precludes it.

Dave Noble

The concept of estoppel is something that I cannot see applies here

Qantas had already stated that there was a 4 segment rule
Qantas chose not to enforce it but never made any claims that it was dropping the rule

At no time did Qantas claim that there was no 4 segment rule

SQ421

And Alan Joyce has just jumped the shark.

http://m.theaustralian.com.au/busine...-1226845978095

Himeno

Why won't the shareholders sack him already?
He needs to be replaced. Hire someone useful like Tom Horton.

Globaliser

Estoppel can be in play without anyone saying anything.

But let's not get technical about this. The point is that if you suddenly and without advance warning change a long-established position which you have, over a period of years, led your customers to expect, then even if you are strictly speaking legally entitled to make the change (a) you're likely to come across as high-handed and/or insensitive; and (b) your customers may be pissed off with you.

The change to the 4-sector rule would in itself be relatively trivial in the overall scheme of things, if it had stood alone. But for the purposes of this discussion, it stands as an illustrative example of many things that QF has been doing.

Dave Noble

There I see the problem being on the customer's side. If the customer is aware of a rule but just relying on the aiirline not enforcing it, then the whole risk is on the cusotmer's side really. I see it no different to collecting to AA; at the moment AA has not enforced the requirement of 4 flights, but don't see anyone has any reasonable complaint if it was to enforce it this year

mandolino

Because he is in the middle of essential reforms. Nobody else wants to carry that can. They might make a move when the reforms are complete but that will be some time yet. Up until then, it's a poisoned chalice.

Globaliser

QF's conduct went beyond that. That's why, if legal analysis were necessary, this would be in the field of estoppel. Not that there was ever any question of using legal remedies in this case.

Traveloguy

I have to admit I was always worried QF were going to enforce this, thus I always made a conscious decision to ensure I hit the target when I was actively crediting to QFF. In my case it was generally quite easy to hit it as I could direct relevant flight spend to QF vs a competitor, but I digress....

Caveat emptor?

Calchas

In a customer loyalty programme rather than a closed single transaction, QF might want to opt for caveat venditor instead.

danger

The Qantas Sale Amendment Bill 2014 has passed the lower house of Australia's parliament (the House of Representatives). The Act seeks to remove part III of the original Act.

Debate in the upper house (the Senate) will not commence before Monday 17 March. There remains no indication that Bill will pass as it does not have support of the key opposition party (Australian Labor), nor any of the 'crossbenchers' (minor parties and independents).

camsean

It doesn't have a hope in hell

bensyd

It's a trader's stock (3.3b shares traded last year, 2.2b shares on issue. Already this year 700m shares have traded). The holding period is relatively short for Qantas shares, especially by ASX large cap standards. Heavily traded stocks don't often = activist shareholder base.